State: Washington City: Kent Clear all filters (6 of 446 reviews match)
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1.0
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So I fell for this company's pitch at Costco. It's at Costco, right? Should be an OK company or Costco wouldn't let them affiliate. At least that's my thought. signed up for 2 bottles a month delivery. I have received at least 4 bottles a month no matter what I do. The...
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Review
#1332582 Review #1332582 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Not as described/ advertised
1.0
Details
Crystal Springs Water - STAY AWAY FROM DS SERVICES of AMERICA WATER COMPANY
DS Services of America, or in this case Crystal Springs Water is the worst company on the planet. They have the worst company rating in the nation. Go check the BBB and Google and Yelp if you do not believe me. These guys could care less about you or i or anyone for...
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#1077595 Review #1077595 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Cons
  • Rudeness and racism
  • Long hold times on calls
  • Long phone wait
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Have executives call me, fix the problem which is far out of control
Tags
  • Lack Of Empathy

Crystal Springs Water in Kent, Washington - No drop offs, 3 days in a row, Still nothing

1.0
Details
THEY SUCK... WRITING A LETTER TO CORP OFFICE. THEY TOLD ME.. OH SORRY WATER TOMORROW...THEN NOTHING, CALLED AGAIN. OH SORRY TOMORROW FOR SURE.. UGH! NOTHING AGAIN... WTF.. I even spoke to a manager. Just called again and they said it will be here in a week. Man I just cancelled my service. Worst service ever... They don't know what they are doing. How hard is it to send me water. They have done it before in the pasted. Wonder if there is a new guys/gal. Now the manager said I will email a higher branch.. That is what the other manager said. How high up can they go until someone brings me water.
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Review
#1095507 Review #1095507 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • Unreliable and bad business practice
  • Customer service
  • Long hold times on calls
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Let the company propose a solution
Tags
  • water delivery
  • Water Service

Crystal Springs Water in Kent, Washington - Worst Service I ever had

after 5 attempts of calling their office, I have yet to Get any results, My last attempt was yesterday and I was assured that I would be contacted by a route supervisor, and as in all the attempts it did not happen. If you look up my account information you will see all the calls I have made just trying to get someone to come and pick up the 8 empty bottles that are sitting in my living room. I Canceled my service back in June simply because of incompetence that I have had with their service over the last 4 years and that was 4 years too many. The Last person I talked with escalate this issue all the way to the regional manager, who informed him that this would be resolved, he assured me that someone would call me and so far no one has. So now, I and going to write a letter to the President and CEO of their company and see if he can do something about this, they have pissed me off now. someone needs to fired over this one.
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Review
#1074190 Review #1074190 is a subjective opinion of poster.
Service
Crystal Springs Water Pick Up Service
Reason of review
Will not pick up empty containers
Preferred solution
Let the company propose a solution

Crystal Springs Water - Pick Up Service Review from Kent, Washington

This place is a joke. They deliver things you dont order, they promise to come pick it up. They dont show.. call to complain you are on hold for 30 minutes, the supervisor doesn't return the call as promised.. they can just come pick up their ***!! I. AM.DONE. Dont be fooled. Believe in this case all the negativity, unfortunately it is true!!
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1 comment
Anonymous
#1122524

Couldnt agree more. I have an discounted plan through Costco.

I do plan on calling them and expressing my concern. Every month I am delivered more water than I am contracted for.

When I call becuase I've been overbilled I'm on hold for 20-30 mins only to be given a hard time about the situation. I will be looking for a new delivery company!

Review
#797920 Review #797920 is a subjective opinion of poster.
Service
Crystal Springs Water Pick Up Service
Reason of review
Poor customer service

Crystal Springs Water in Kent, Washington - Worst Customer Service We've Ever Experienced

After numerous calls and either being put on hold for over 15 minutes or receiving a busy signal, we attempted to contact the company by email. That was unsuccessful as we only received a template response. Continuing to reach them after 4 days of trying to get through, we finally reached a representative. New delivery was scheduled, we arranged to have someone in the office the entire day. No one showed up. Calls to follow up have either been put on hold or a busy signal is heard. Not sure how this company is able to stay in business. We'll go with someone else. .
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1 comment
Anonymous
#1114157

Crystal Springs are absolutely terrible and corrupt. We've been unable to get large charges off of our account that were added after we closed our account.

This company is wholly corrupt and doesn't deserve to be in business. Pure fraud.

Review
#647164 Review #647164 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery

Contact Crystal Springs Water Customer Service

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
All Crystal Springs Water Contacts

Crystal Springs Water Products and Services Reviews

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