State: Washington Clear all filters (31 of 381 reviews match)
filters
state:
city:
Show
product:
Show
THEY SUCK... WRITING A LETTER TO CORP OFFICE. THEY TOLD ME.. OH SORRY WATER TOMORROW...THEN NOTHING, CALLED AGAIN. OH SORRY TOMORROW FOR SURE.. UGH! NOTHING AGAIN... WTF.. I even spoke to a manager. Just called again and they said it will be here in a week. Man I just...
Read more
1.0
I didn't like
  • Customer service
  • Long hold times on calls
  • Unreliable and bad business practice
#1095507
Reply to reviews
Crystal Springs Water - STAY AWAY FROM DS SERVICES of AMERICA WATER COMPANY
DS Services of America, or in this case Crystal Springs Water is the worst company on the planet. They have the worst company rating in the nation. Go check the BBB and Google and Yelp if you do not believe me. These guys could care less about you or i or anyone for...
Read more
1.0
I didn't like
  • Ridiculously long hold times
  • Long phone wait
  • Problem solving skills
#1077595
Reply to reviews
This is the worst company i have ever dealt with ever. I come home to find water all over my floor. I call crystal springs customer service. After 45 minutes on hold i get a kid who sets up replacement of the lost water and a new cooler. He sets it on on Thursday. I...
Read more
1.0
Centralia, Washington
I liked
  • That it ends
  • Delivery man
I didn't like
  • How i was treated like i did not matter
  • Waiting on the phone hours
  • Very poor customer service
#1077169
Reply to reviews
after 5 attempts of calling their office, I have yet to Get any results, My last attempt was yesterday and I was assured that I would be contacted by a route supervisor, and as in all the attempts it did not happen. If you look up my account information you will see...
Read more
#1074190
Reply to reviews
Show

Crystal Springs Water Customer Care Review

Over charged when we stopped ordering water. Stopped ordering because we werent even receiving water, and now after countless calls and a letter they have yet to come get their cooler after almost a year. Terrible customer service and terrible service in general. I recommend everyone to avoid this company at all costs.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#929572
Reply to reviews
Show

Crystal Springs Water Customer Care Review

Terrible customer service. Ignored me for weeks hoping my problem would just go away. Tried charging me for equipment that they already picked up and had to call 6 times and wait over an hour each time just to get it resolved. Hey everything with them documented including your bottle deposits. For unprofessional and unorganized company.
1.8
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#928825
Reply to reviews
We signed up for this service through costco, very dissappointed... I hope costco knows this is a terrible service that makes them look bad. 1. Called 4 times due to incorrect billing 2. Called 2 times for lack of service 3. Sat on hold for over 20 min; They decided...
Read more
#914759
Reply to reviews
Signed up for This water service at Costco and its TERRIBLE!!! New customer and given a refurbished water dispenser and took them ONE month to come out and replace it!! Was told they had a bad run with their refurbs. WOW! Their Customer service SUCKS! 1) missed our...
Read more
Prairie Ridge, Washington
#891830
Reply to reviews
Twenty three ONE star reviews on google because this company is horrible. All of my call center experiences were pleasant, and yes, I probably spent 6 hours on hold over the two months of service which was not pleasant at all, and the Seattle branch does not deliver on...
Read more
#885821
Reply to reviews

Contact Crystal Springs Water

Mailing Address:
Crystal Springs Water
2300 Windy Ridge Parkway Suite 500 N 200 Eagles Landing Boulevard Lakeland, Florida 33810
Atlanta, Georgia 30339
United States
Phone:
(800) 728-5508
More
I've had water home delivery from Crystal Springs for 19 years. We sold our home so I tried to discontinue our service. Called C.S. 1-800 number and after a long wait I finely spoke to a company representative. Told them to discontinue our service thought that was the...
Read more
jcullinan
jcullinan

Same experience here. How are they still in business?

#880880
Reply to reviews