State: Washington Clear all filters (31 of 355 reviews match)
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THEY SUCK... WRITING A LETTER TO CORP OFFICE. THEY TOLD ME.. OH SORRY WATER TOMORROW...THEN NOTHING, CALLED AGAIN. OH SORRY TOMORROW FOR SURE.. UGH! NOTHING AGAIN... WTF.. I even spoke to a manager. Just called again and they said it will be here in a week. Man I just...
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1.0
I didn't like
  • Unreliable and bad business practice
  • Customer service
  • Long hold times on calls
#1095507
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Crystal Springs Water - STAY AWAY FROM DS SERVICES of AMERICA WATER COMPANY
DS Services of America, or in this case Crystal Springs Water is the worst company on the planet. They have the worst company rating in the nation. Go check the BBB and Google and Yelp if you do not believe me. These guys could care less about you or i or anyone for...
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1.0
I didn't like
  • Problem solving skills
  • Ridiculously long hold times
  • Rudeness and racism
#1077595
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This is the worst company i have ever dealt with ever. I come home to find water all over my floor. I call crystal springs customer service. After 45 minutes on hold i get a kid who sets up replacement of the lost water and a new cooler. He sets it on on Thursday. I...
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1.0
Centralia, Washington
I liked
  • That it ends
  • Delivery man
I didn't like
  • Very poor customer service
  • Waiting on the phone hours
  • How i was treated like i did not matter
#1077169
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Crystal Springs Water Customer Care Review

Crystal Springs Water
#929572
1.0
Details
Over charged when we stopped ordering water. Stopped ordering because we werent even receiving water, and now after countless calls and a letter they have yet to come get their cooler after almost a year. Terrible customer service and terrible service in general. I recommend everyone to avoid this company at all costs.
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Crystal Springs Water Customer Care Review

Crystal Springs Water
#928825
1.8
Details
Terrible customer service. Ignored me for weeks hoping my problem would just go away. Tried charging me for equipment that they already picked up and had to call 6 times and wait over an hour each time just to get it resolved. Hey everything with them documented including your bottle deposits. For unprofessional and unorganized company.
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Billing Practices
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Diversity of Products or Services
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Product or Service Quality
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Turnaround Time
Value for money
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Crystal Springs Water Pick Up Service Review

Crystal Springs Water
#815219
Terrible customer service, scam to bring in water containers but never pick up old ones, do they can charge 10 per container/month as rental. Delivery is unreliable. Will nickle-dime customers to death.
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Crystal Springs Water Delivery Service Review

Crystal Springs Water
#760254
1.6
Details
I have been going round and round, no water, bill paid, call, still no qater, very upset. No local number.
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after 5 attempts of calling their office, I have yet to Get any results, My last attempt was yesterday and I was assured that I would be contacted by a route supervisor, and as in all the attempts it did not happen. If you look up my account information you will see...
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#1074190
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We signed up for this service through costco, very dissappointed... I hope costco knows this is a terrible service that makes them look bad. 1. Called 4 times due to incorrect billing 2. Called 2 times for lack of service 3. Sat on hold for over 20 min; They decided...
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#914759
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Signed up for This water service at Costco and its TERRIBLE!!! New customer and given a refurbished water dispenser and took them ONE month to come out and replace it!! Was told they had a bad run with their refurbs. WOW! Their Customer service SUCKS! 1) missed our...
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Prairie Ridge, Washington
#891830
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Twenty three ONE star reviews on google because this company is horrible. All of my call center experiences were pleasant, and yes, I probably spent 6 hours on hold over the two months of service which was not pleasant at all, and the Seattle branch does not deliver on...
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#885821
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I've had water home delivery from Crystal Springs for 19 years. We sold our home so I tried to discontinue our service. Called C.S. 1-800 number and after a long wait I finely spoke to a company representative. Told them to discontinue our service thought that was the...
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jcullinan
jcullinan

Same experience here. How are they still in business?

#880880
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I have had Crystal springs for about four years. In that time I went through four or five water coolers for various reasons (not my fault I promise). Some other problems I experienced like most of the people on here is missed deliveries, and poor customer service. ...
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#839896
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Been dealing with the company for some time, but in the last 6 months, I have had to write to their billing department 3 times for being billed water that wasn't delivered. In the past I wrote the dates of bottles in my letter on hand and it was obvious that they could...
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#811273
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