They have not delivered the water this month. They left me without water in a critical time of the year and when I had a house full of guests.
No contact, no explanation, nothing. I always knew that their customer service was terrible, but this time this was unacceptable. Lastly, they charged me for the water as if it was delivered and there is even a delivery ticket created. My empty bottles are still outside since the scheduled day for the delivery...
I understand mistakes happen, but this is a joke.
IT IS A SHAME THAT COSTCO IS ASSOCIATED WITH THIS COMPANY. Definitely shopping for another water company and considering filing a complaint with Costco and BBB.
Product or Service Mentioned: Crystal Springs Water Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Crystal Springs Water Pros: Water is decent.
Crystal Springs Water Cons: Everything else.