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They have not delivered the water this month. They left me without water in a critical time of the year and when I had a house full of guests.

No contact, no explanation, nothing. I always knew that their customer service was terrible, but this time this was unacceptable. Lastly, they charged me for the water as if it was delivered and there is even a delivery ticket created. My empty bottles are still outside since the scheduled day for the delivery...

I understand mistakes happen, but this is a joke.

IT IS A SHAME THAT COSTCO IS ASSOCIATED WITH THIS COMPANY. Definitely shopping for another water company and considering filing a complaint with Costco and BBB.

Product or Service Mentioned: Crystal Springs Water Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Water is decent.

I didn't like: Everything else.

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Anonymous
#1413703

Same problem

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