State: Tennessee City: Chattanooga Clear all filters (6 of 446 reviews match)
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Crystal Springs Water in Chattanooga, Tennessee - Unreliable and terms changted by them without approval, late deliveries

I recently signed up. They missed two delivery dates back to back. I was on replenishment, left two bottles out and they left me 6 !!! All so they could tack on deposit fees. I called and they had no idea why it changed but confirmed it was an error. Someone would be my to pick up extra bottles. Then nothing until I got a bill over $100 2 days later.Complete incompetence. I am calling to cancel tomorrow.
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Review
#1497744 Review #1497744 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Order processing issue

Crystal Springs Water in Chattanooga, Tennessee - Must be more than one Crystal Springs

4.8
Details
Best water, best service. I get Crystal Springs in Alabama. There delivery says “about every 28 days”. Sometimes it’s on 28 days, plus or minus 3 days. It’s the best water, no sodium, like Dasani or Pepsi’s product. If there ever is an issue, I can call my local representatives cell phone, and it’s handled that day. Pretty impressive for such a large company
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Review
#1239572 Review #1239572 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Good customer service
1.3
Details
Our office ran out of water. I contacted Crystal Springs for a delivery and since it was not a normal delivery I was told it would take 4 days which would have been on a Friday. Friday we received no delivery, I called at 4:30 to see if they were going to make the...
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1 comment
Anonymous
#1357563

Dealt with the same promises of delivery and never received. After cancelling, still did not come back for cooler or empty bottles. Sad for a well known business but poor customer service will not sustain them in the future.

Review
#1082620 Review #1082620 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Poor customer service

Crystal Springs Water in Chattanooga, Tennessee - NO DELIVERIES. Poor customer service.

1.0
Details
Signed up at Costco. Delivered dispenser 4 days later, but brought wrong kind of water. Brought "Purified" instead of "spring water". They were supposed to redeliver correct water 3 days later, but didn't. It is now 4 weeks later and 5 or 6 phone calls and still NO WATER! Customer service line continued to tell me I was scheduled for delivery but NEVER GOT A DELIVERY. Was told several times that the branch manager would contact me but NO ONE EVER CONTACTED ME. Had to pay rent for dispenser and had to pay a "fuel surcharge" for delivery even though they never delivered me what I ordered. I am fed up with dealing with this company. Canceled my contract.
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Review
#1065432 Review #1065432 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Not as described/ advertised

Crystal Springs Water in Chattanooga, Tennessee - No water - poor customer service

I was out of water before my delivery date of August 9th. Had to go buy bottled water. I sat my bottles out on 8/9 and they never came. Called several times and they told me my delivery date was August 16th, not what my calendar that they sent me said. Sometimes when I called it would tell me the number was no longer in service. You would think since they screwed up, they would have made a special delivery, but no. So I'm cancelling. Very poor customer service. They were not willing to do anything to help and even laughed when I was telling them my issues.
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Review
#1088516 Review #1088516 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery
1.0
Details
On friday I went on the internet to their website and started a dialogue with one of their reps. I was only looking for information.I was directed to fill out the app and I wouldn't be billed till the end of the month. checking my bank account later that night I...
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1 comment
Anonymous
#1041269

They did the same to me 20 days ago. Now when you call every phone number gives a busy signal!

I'm furious. I never authorized a $50 charge.

Review
#707370 Review #707370 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • If i could give no stars
  • Horrible customer service
  • Billing process
Reason of review
Order processing issue
Loss
$50
Preferred solution
Full refund
Tags
  • Improper billing

Contact Crystal Springs Water Customer Service

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
All Crystal Springs Water Contacts

Crystal Springs Water Products and Services Reviews

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