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After many years with Crystal Springs as my water supplier, I had to cancel with them. Customer service is terrible, you are kept on hold for at least 35 minutes before your call is answered.

Billing is incorrectly done, deliveries are missed. When you call to find out why you did not get your delivery, you get an apology and told that a note will be sent to the delivery driver to find out when a delivery can be made.

I could go on and on...but you get the picture. Find another company that will appreciate your business and stay away from Crystal Springs Water!

Product or Service Mentioned: Crystal Springs Water Delivery Service.

Reason of review: Poor customer service.

I didn't like: Terrible customer service.

Company wrote 0 public responses to the review from Jun 06, 2016.
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Anonymous
#1171508

Crystal Springs is awful. Messed up delivery 7-10 times.

Customer service says "we'll make a note in your record@ and then nothing happens. When you call back, the note says something different.

How are they in Business! Run!!!!

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