I have been a customer for 5 years (Although I am not sure why!) They have continually failed to deliver or notify me that they were not going to deliver. The worst bit about this is if they do not make a delivery they will not deliver till the next delivery window the next Month!!!!
After 1 delivery in the last 3 months I am done and cancelled the service. They told me that they will have to come and collect the cooler because I only rent that... Ok I can buy one for the same price that you rent it to me every year.
There customer service is just pathetic and the staff are obviously not empowered in any way. It is just a disgusting company.
Product or Service Mentioned: Crystal Springs Water Delivery Service.
Reason of review: Poor customer service.
I liked: Water.
I didn't like: Customer service, Rude drivers, Non delivery, Failed promises, Long waits to talk to a representative.