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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

I have been a customer for 5 years (Although I am not sure why!) They have continually failed to deliver or notify me that they were not going to deliver. The worst bit about this is if they do not make a delivery they will not deliver till the next delivery window the next Month!!!!

After 1 delivery in the last 3 months I am done and cancelled the service. They told me that they will have to come and collect the cooler because I only rent that... Ok I can buy one for the same price that you rent it to me every year.

There customer service is just pathetic and the staff are obviously not empowered in any way. It is just a disgusting company.

Product or Service Mentioned: Crystal Springs Water Delivery Service.

Reason of review: Poor customer service.

I liked: Water.

I didn't like: Customer service, Rude drivers, Non delivery, Failed promises, Long waits to talk to a representative.

Company wrote 0 public responses to the review from Feb 28, 2017.
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