Crystal Springs Water
Reviews and Complaints
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Verified ReviewerCancelled Service - no one will pick up the 17 empty bottles
Hi
I have tried over and over again for months and dealt with this for years on not getting a water delivery. I finally gave up and cancelled.
Of course they said, "What if I can get water out to you in two days" What a joke. They have said that every time I would call and it didn't happened. When I did cancelled I was promised under no uncertain terms that the 17 empty bottles would be picked up and of course no show, promised the next day - no show. I am calling right now and now I have to wait another week and a half (which no one will show) I am ready to throw the bottles away.
The school building has no storage for them. What is going on in the Crystal Springs Water Cincinnati Office.
- Good product - customer service nice
- Water not delivered for months with promises it would every week
Preferred solution: Pick up the 17 empty bottles. I have given them 2 years to try to deliver
I think it’s a scam
- Actually delivered
- Scam
Preferred solution: Cancel account
User's recommendation: Run.
*** POOR SERVICE, NO RESPONSES BY ANYONE
Had standard coffee for nearly 30 years- Everything was fine until 2021 and some other company bought them. They missed delivery dates, delivered the wrong products and never, ever returned your calls when you were trying to get it corrected.
Their offices are all over the place and when we finally had to use some of their product that was wrong, since it was 4 weeks before they delivered, they are billing us for it. Can't get anyone to return call - We still have product that they are trying to bill us for and we still can't get them to come pick it up.
Then they have the balls to turn us over to a collection company. I'll be damn if they ever get paid!!!
User's recommendation: stay clear and never use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonTerrible service, over billed numerous times and no response to complaints
Preferred solution: Cancelation and credited for the bottle they never credited. 8 of them so far.
User's recommendation: Steer clear
No Delivery Service in nearly 1 Month
- Works over ten years
- Can deliver on the simplest of things
- Do not show up on our scheduled days
- Customer service
- Inconvenience of not delivering as promised
Preferred solution: Let the company propose a solution
User's recommendation: Stay on Top of your deliveries and make sure your bill reflect the actual deliveries made!
NO STARS
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cornelius, North CarolinaTerrible service.
- Unprofessional and unreliable
- Poor communication
Preferred solution: Pickup you equipment!!
I need water delivery as promised.
I've been waiting for water delivery for almost weeks. I've made numerous phone calls to no avail and gotten nothing but one excuse after another.
I've asked to speak to a manager or above and was told they were too busy to talk to me, but they would call me back. No call yet. At this point they can come pick up the cooler because it's no use without the bottle water. They have w weeks from this complaint to do so, because I will be moving and I won't be taking the cooler without water.
I'm very disappointed with this companies lack of communication and consideration for its customers. I'm going elsewhere.
Ms. Candace Crandall
No deliveries on scheduled delivery dates! 2 yrs of extreme unreliable service & dates given elevated priority means nothing! Delivery scheduled delivery & the delivery truck drives right by the house
- Lied to about delivery dates
Preferred solution: Management fired!
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to cancel service for 8 months
- Unable to cancel service and keep getting billed
- If i could give no stars
Preferred solution: Full refund
User's recommendation: DO NOT USE THIS COMPANY
Cancelled Service
Delivery Unreliable
Preferred solution: Let the company propose a solution
User's recommendation: Wait until people want to work again. Get a PUR sink filter.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lithonia, GeorgiaDelivery not made
On my regular delivery day, Dec 23, I remained at home expecting the delivery driver to arrive sometime before 11am, has had been the expected usual. by 1:30pm I had not received a delivery.
I called customer service to get a delivery status. The customer service person told me my delivery was on the way and she would have the driver contact me to provide an ETA. by 4:30pm I had not received a delivery or any contact. I again called customer service, and was then told delivery service had been suspended for several days due to driver shortage.
I was further told I could not get a delivery before my next Jan 20, 2022 delivery date.
It was recommended to me that I do a bottled water exchange at a Walmart or Home Depot.
With only a half bottle of water on my dispenser, the day before Christmas Eve, I was, and still remain, livid. More so at the ideal that Crystal Springs would not even have the courtesy to notify me or be so negligeint and cavalier about the situation.
- Poor service and rude staff
Preferred solution: Apology
User's recommendation: At this point, I could not recomment the use of Crystal Springs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Shawnee Hills, OhioResolved: Dirty 5 gallon water jug
Company fixed the issue and I have been provided with product replacement.
They contacted me after and said they would replace that jug free of charge.
Preferred solution: Full refund
User's recommendation: Stay away from them
Worst customer service
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Ditto