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1.5
Details
Crystal Springs Water - The absolute worse water delivery company
Crystal Springs Water - The absolute worse water delivery company
Crystal Springs Water - The absolute worse water delivery company
My business has been a client for 7 years (Pelham, NY) when they were Crystal Rock and in 6 of those years, service was impeccable. Deliveries as promised according to schedule. Issues resolved quickly. All good then company either changes owners or just a rebranded to...
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2 comments
ToweringBoxerDog619
#1770923

Crystal Springs Water is by far the worst company I've ever had the displeasure of working with. In 2016 they abruptly stopped delivery of our water without notice and without cause.

We contacted them for over a month trying to get it resolved. At 60 days we requested to cancel the service. It was at this time that we received an apology from their customer service staff and a promise that they would reverse the bill for the two months where the water was not delivered. Fast forward to 2019.

My wife and I applied for a mortgage and noticed that our scores weren't where we expected them to be. Upon inspection of our report we noticed a collection from a company called Credit Bureau Associates. When we called CBA they advised us that the bill was for a water bill from Crystal Springs from 2016. Needless to say my jaw as on the floor.

I called Crystal Springs two weeks ago and asked them if they had lost their minds, I advised CBA that the bill should have never existed in the first place. Crystal Springs refused to help us and said that we had to deal with the 3rd party collection company. I advised CS that it should have never went to collections because it was supposed to be reversed. No one at their office was willing to help, and no one cared.

I called about a dozen times trying to get someone to help me and it was as if each person was more inept than the previous representative. I wrote a review on Yelp to let the public know what I'm dealing with to try and save someone else from having to go through a similar experience. This screw up from Crystal Springs could have cost me tens of thousands in finance charges on a mortgage because of a higher rate with my credit being damaged by CS. To my surprise the owner of CS reached out to me on Yelp.

I explained the story to him, and after four days of "research" came back today to tell me that the reason my account was went to collections was because I had a bill for two months.. I laughed...

So in addition to their customer service team being completely incompetent, their reading comprehension is terrible too. This is by far one of the worst companies in existence, and judging by reviews that are similar to mine, I have no idea how they're in business.

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Review
#1621043 Review #1621043 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Pros
  • Route driver was accomodating
  • Better when called crystal rock
Cons
  • Unreliable pickup then had to reschedule 6 times
  • Communication between customer reps and area manager nonexistent
  • No accountability
Reason of review
Poor customer service
Preferred solution
I cancelled service after 7 years
Tags
  • Unreliable Pickups
1.0
Details
Crystal Springs Water - Nasty and was sick after consuming

Update by user Aug 21

This water needs to be taken off the market and disposed of asap before alot of people get sick it is not sanitary at all

Original review posted by user Aug 21

this Crystal water is so terrible I drunk a bottle and it had a nasty taste. I also was sick after I consumed a drink of it and this is a terrible...
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2 comments
Anonymous
#1764510

First taste was horrible like Florida tap water but with overtones of a galvanized bucket! Poured it out and tried another.

Just as bad!

Bottle after bottle, no change. Not worth the trouble to lug this swill home!!

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Review
#1631256 Review #1631256 is a subjective opinion of poster.
Product
Crystal Springs Water Bottled Water
Reason of review
Damaged or defective
Preferred solution
Full refund
Tags
  • Foul Tasting Spring Water

Crystal Springs Water in Stanwood, Washington - Client Service Sucks

1.7
Details
Crystal Springs Water - Client Service Sucks
3 different water dispensers in 3 weeks. 1 lasted 1 day. I still cannot get someone to call me back from the last one that was delivered. 1st dispenser lasted 1 year. Next dispenser did not last a week. Water would not dispense and pump was really loud, 3rd dispense no hot water and it smoked as soon as it was plugged in. I requested a call back 3 different times already from a manager still no call back. I emailed requesting a call back using their form, still no calls. There service sucks.
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Review
#1619246 Review #1619246 is a subjective opinion of poster.
Pros
  • Delivery
Cons
  • Call backs
  • Managers do not care
  • Customer service
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
2.0
Details
Crystal Springs Water - Crystal Springs sucks!
Is there negative stars??? If it is possible for a water company to blow goats, Crystal Springs is on its knees! Have not had a delivery in months, have 14 empty bottles, when they did come, never brought cups. We cancelled our service days ago and they still have not...
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Review
#1140516 Review #1140516 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • Customer service
  • How we were treated
  • Pick up empty jugs
Reason of review
Poor customer service
1.0
Details
Crystal Springs Water - STAY AWAY FROM DS SERVICES of AMERICA WATER COMPANY
DS Services of America, or in this case Crystal Springs Water is the worst company on the planet. They have the worst company rating in the nation. Go check the BBB and Google and Yelp if you do not believe me. These guys could care less about you or i or anyone for...
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Review
#1077595 Review #1077595 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Cons
  • Ridiculously long hold times
  • Long hold times on calls
  • Long phone wait
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Have executives call me, fix the problem which is far out of control
Tags
  • Lack Of Empathy
Crystal Springs Water Service -  THE WORST / HORRIBLE !
Been with this company for over 4 years.. The first 2 years was ok. Then it all fell apart, missed deliveries, they come whenever they feel they want to. But what i went through from the month of December till today caused me to cancel my service ( or there lack of ) ....
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1 comment
Anonymous
#1296060

very poor sevice. do not recommend anyone.

Sometimes, they may represent under different brand name such as DS services etc.

STAY AWAY. RIP OFF COMPANY>

Review
#1013175 Review #1013175 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Let the company propose a solution

Crystal Springs Water - Delivery Service Review

2.4
Details
Crystal Springs Water - Delivery Service Review
My water is either not delivered on time, too many bottles are delivered and i am over charged. I am ready to jave tjem come and get their equipment and not deal with anymore. Customer service is good when i speak to them but they are always over charging us and not delivering what is suppose to be. I have 3 bottles a month for 21.00 and het charged 36.00 for some reason
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Review
#995332 Review #995332 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Order processing issue
Crystal Springs Water - Delivery Service Review
Crystal springs has terrible customer service & is never on time. We work in a warehouse & go through 6 bottles every 2 weeks! Last month we were out of water the whole month & in September they delivered the water before we were open & left 6 bottles in front of the...
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Review
#957308 Review #957308 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery

Crystal Springs Water - Customer Care Review from Philadelphia, Pennsylvania

1.0
Details
Crystal Springs Water - Customer Care Review from Philadelphia, Pennsylvania
They never pick up the bottles i have 27 water bottles that i have been trying to have them picked up but with no revail on top.of that they sent my account to collections and now I HAVE to bring they machien down and bottles down to Newark. .... homophobic and transphobic company do not use.....
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Review
#893505 Review #893505 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
Poor customer service

Contact Crystal Springs Water Customer Service

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
All Crystal Springs Water Contacts

Crystal Springs Water Products and Services Reviews

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