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This is the absolute worst company to deal with, their customer service is non-existent. I ordered extra water before the hurricane and it never showed!!! My normal delivery is 5 bottles and the last one was 2, I went online and placed another order and it never came....
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Anonymous
Fatie

I just cancelled my contract with them. They are horrible.

1.2
#1121934
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I've been a loyal client for the past 27 years, on and off they have missed few deliveries, but for the convenience I stayed with their service. The Tuesday before the Hurricane (Sept. 5th) I was scheduled for my bi-weekly delivery, the driver never showed up, I called...
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#1106020
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They have not delivered the water this month. They left me without water in a critical time of the year and when I had a house full of guests. No contact, no explanation, nothing. I always knew that their customer service was terrible, but this time this was...
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Anonymous
vtroy0916

Same problem

1.0
I liked
  • Water is decent
I didn't like
  • Everything else
#1159978
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Crystal Springs Water - Awful Customer Service

Crystal Springs Water
#1154105
1.0
Details
I was lied to by customer service. I spent two days at home without pay waiting for them to deliver a new water cooler because the one I have is broken. Then when I called they told me the cooler would be delivered today Friday Dec 22, 2017. I called several times and at 4:55 the delivery person CD asked and said he did not come because they have NO coolers.... Thank you SO much!!!
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Website

Bui have a complaint of crystal springs water

Crystal Springs Water
#1165697
1.3
Details
I have had this company for my water for a while started out alright but then doesn't give me my deliveries when scheduled and now giving me defective products cooler issues real poorly management.
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Crystal Springs Water - Delivery

Crystal Springs Water
#1162276
1.0
Details
HORRIBLE, HORRIBLE company, waiting for delivery for 3 weeks!!!! Do not use, and raise prices without any notice
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Crystal Springs Water - Endless deliveries

Crystal Springs Water
#1138651
1.3
Details
I was supposed to be on replenish, but would always have five new bottles delivered each month. I think it is scam. I could never log on to the web site correctly. I always had to call. Drivers knew nothing. one {{Redacted}}
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I've called three times to resolve an issue. They will schedule a time and date, and not come. No call, no show over and over. Representatives have ZERO training. They tell you anything. I'm with them through Costco, and they keep raising the price. You have to keep...
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Anonymous
vtroy0916

Same problem!!!!!!!

1.1
#1156274
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I don't understand how this company has an A+ rating on the BBB. By far the worst service of my life. We have been using DS Services (Crystal Springs) water delivery for years. Over this amount of time they failed to deliver when they said they would. I have called...
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1.0
#1149060
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Crystal Springs Water - Crystal Springs sucks!
Is there negative stars??? If it is possible for a water company to blow goats, Crystal Springs is on its knees! Have not had a delivery in months, have 14 empty bottles, when they did come, never brought cups. We cancelled our service days ago and they still have not...
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2.0
I didn't like
  • Customer service
  • Pick up empty jugs
  • How we were treated
#1140516
Reply to reviews
Terrible customer service, my wife and I are both disabled and we asked to have the bottles dropped at our door. The delivery guy left them at the garage and neither of us could carry them from there to the house. We called and were assured they would be left at our...
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#1107045
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THEY BOUGHT THE COMPANY WE WERE USING.. WE NEVER PAID A RENTAL FEE WITH OUR OLD COMPANY AND THEY SAID THAT WE DID. AND THEY CHANGED NOTHING WITH OUR BILLING AND IT WAS THE SAME AS OUR OLD COMPANY. I TOLD "AUTUMN" THEIR CUSTOMER SERVICE REP THAT I COULD FAX OR EMAIL...
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1.8
I liked
  • Water boy - carlos
I didn't like
  • Customer service - autumn
#1104526
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Our original bottle water delivery company was Laurel Valley, and I never had problems with them. But like most companies these days they too got bought out. My experience in detail with Crystal Springs is of total dissatisfaction. The Strange thing is it's run by the...
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Anonymous
Anonymous

Same thing happened to us!!

1.0
I didn't like
  • Inability to refund money when they made a billing error
  • Delayed delivery
  • Not help to correct problem
#1092971
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Contact Crystal Springs Water

Mailing Address:
2300 Windy Ridge Parkway Suite 500 N
Atlanta, GA 30339
Phone:
(800) 728-5508
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I've been reading all of the reviews about the horrible customer service which we have not experienced yet, but I have an issue with the water. We have a business contract with them, the water cooler is so flimsy, you practically get callouses on your fingers just...
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#1162969
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