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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

My business has been a client for 7 years (Pelham, NY) when they were Crystal Rock and in 6 of those years, service was impeccable. Deliveries as promised according to schedule. Issues resolved quickly. All good then company either changes owners or just a rebranded to Crystal Springs. The first red flag was an issue with changing the numbers of bottles needed on their revamped website. There's a disclaimer stating that changes cannot be made up to a certain date of delivery. Understandable but when you change 2 weeks in advanced then there's no delivery on your date, go back to site and it states that last delivery was cancelled. Ok. No problem. Able to resolve with customer service. But this happened more than once. Frustration building. My dispenser no longer chilled water so I needed a replacement. Made an order to replace (July 18th, 2019) and was told that as of July 1st, all water dispensers were charged a $2.99/month rental fee (No fee on original dispenser). Increase frustration. Then the nightmare began. Pickup scheduled for Friday, July 19th. No show. No call. Call customer service. Next pickup date, Monday, July 22. No show. No call. This happened a total of 6 times! I cancelled my service after the first attempt due to their complete disregard for their clients time and gave another company the opportunity to earn my business. Finally on Aug 12th, they came and picked up their products. The absolute WORSE!!! There's no ability to speak to area manager. You're stuck with a customer rep who cannot hold anyone accountable for poor service. There is something fundamentally wrong with the service they attempt to provide. Advice: Go elsewhere with your water needs. Avoid Crystal Springs at all costs!!!
Resolved
1.9
Details

Update by user Oct 04

My new water cooler was delivered finally!

Original review posted by user Oct 04

I've been with Crystal Springs for years and had never had a problem with them, until this year . I got a new delivery guy & he was a problem from the start as to not delivering & not communicating to me that he wouldn't...
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Review
#1671580 Review #1671580 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery
Preferred solution
Delivery on time & communicate when you can't
1.0
Details
Crystal Springs Water - Nasty and was sick after consuming

Update by user Aug 21

This water needs to be taken off the market and disposed of asap before alot of people get sick it is not sanitary at all

Original review posted by user Aug 21

this Crystal water is so terrible I drunk a bottle and it had a nasty taste. I also was sick after I consumed a drink of it and this is a terrible...
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2 comments
Anonymous
#1764510

First taste was horrible like Florida tap water but with overtones of a galvanized bucket! Poured it out and tried another.

Just as bad!

Bottle after bottle, no change. Not worth the trouble to lug this swill home!!

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Review
#1631256 Review #1631256 is a subjective opinion of poster.
Product
Crystal Springs Water Bottled Water
Reason of review
Damaged or defective
Preferred solution
Full refund
Tags
  • Foul Tasting Spring Water

Crystal Springs Water in Stanwood, Washington - Client Service Sucks

1.7
Details
Crystal Springs Water - Client Service Sucks
3 different water dispensers in 3 weeks. 1 lasted 1 day. I still cannot get someone to call me back from the last one that was delivered. 1st dispenser lasted 1 year. Next dispenser did not last a week. Water would not dispense and pump was really loud, 3rd dispense no hot water and it smoked as soon as it was plugged in. I requested a call back 3 different times already from a manager still no call back. I emailed requesting a call back using their form, still no calls. There service sucks.
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Review
#1619246 Review #1619246 is a subjective opinion of poster.
Pros
  • Delivery
Cons
  • Call backs
  • Managers do not care
  • Customer service
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
1.5
Details
I was a new customer with standard expectations of reliable service, especially as a new customer. I was excited to receive my new cooler. I ended up taking a half day off work to be home to accept the new cooler. About 8:50am I received a call from the delivery person...
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Review
#1674913 Review #1674913 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • Let customer know when they order if product not available
Reason of review
Order processing issue
Loss
$100
Preferred solution
Let the company propose a solution

Crystal Springs Water - The worst

1.0
Details
I've been buying my 5 gallons of Crystal Springs at Publix for 10 years I decided to let my neighbor help me with a delivery and my first bottle cost me $24 now they're trying to Bill me another 19 when I never received anything they don't answer their phone or get back to me I can go right to Publix and buy it for 6:49 a bottle these people charge me for the deposit after I return the bottle they charged me $5.40 delivery and $4 paper charge it's absolutely ridiculous it's been the absolute worst experience of my life keep going to Publix in bar in your water
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Review
#1697537 Review #1697537 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • All they are a con
Reason of review
Pricing issue
Loss
$43
Preferred solution
Full refund
Tags
  • UNRESOLVED ISSUES
  • Lack Of Account Update
  • Poor Billing Department
1.5
Details
We have been having continuous delivery issues regarding missed deliveries and with the amount of water that was delivered. We have also been invoiced for bottles of distilled water that we have not received. Originally it was only deliveries being a day late and maybe...
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Review
#1703156 Review #1703156 is a subjective opinion of poster.
Product
Crystal Springs Water Bottled Water
Pros
  • Pricing thru costco memebership is cheaper than other companies
Cons
  • Ongoing deliviery invoicing and customer service issues
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Crystal Springs Water - Energy surcharge

2.0
Details
They charge me $7.20 a month for the energy surcharge.
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Review
#1644217 Review #1644217 is a subjective opinion of poster.
Reason of review
Problem with delivery

Crystal Springs Water in Fort Lauderdale, Florida - Dissatisfaction

1.0
Details
A week before the hurricane i requested a water delivery. I received an email that i would get it August 30th. August 30th came and i received no water. No email no call no nothing. I called and they told me we would receive water on September 5th, mind you the storm is suppose to hit September 3rd. I was transferred to corporate office and they told me they can not do anything. They kept putting me on hold and transfering my call after 45 minutes they hung up on me. Needless to say they lost this customer
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Review
#1640667 Review #1640667 is a subjective opinion of poster.
Cons
  • Bad business practices
  • No accountability
  • Rude drivers
Reason of review
Poor customer service
Tags
  • Pathetic Company

Crystal Springs Water - Fuel surcharge

1.0
Details
I suddenly find myself with a fuel surcharge on my bill monthly. This should be illegal. I feel completely scammed by this company for fraudulent advertising. If you can’t afford to deliver the water for what you advertise you shouldn’t be in business and anything less than honest business is fraud.
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Review
#1671570 Review #1671570 is a subjective opinion of poster.
Cons
  • Didnt get what i paid for

Contact Crystal Springs Water Customer Service

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
All Crystal Springs Water Contacts

Crystal Springs Water Products and Services Reviews

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Crystal Springs Water in Seattle, Washington - Call many times and never come pick up the water

1.0
Details
I been calling the last couple months, they keep saying yes, and come pick up the cooler and the water. I scheduled an appointment with them, and wait for them at home all day, and they never show up (3 times like this already). Very bad customer service
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Review
#1597164 Review #1597164 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Cons
  • Failure to follow through of the route manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund