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So I fell for this company's pitch at Costco. It's at Costco, right? Should be an OK company or Costco wouldn't let them affiliate. At least that's my thought. signed up for 2 bottles a month delivery. I have received at least 4 bottles a month no matter what I do. The...
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1.0
#1332582
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I've been a customer of DS Water/Crystal Springs for over 10 years! Let me repeat that just to let it sink in. Ten Years! I've been a very satisfied customer ....but..... in the last 2 months I"ve been through 2 brand new bottom load water dispensers and I'm returning...
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2.8
I liked
  • I love my route driver
I didn't like
  • Disgusting taste of the spring water in the 3 gallon bottles
#1331669
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I am not even with Crystal Water for a month and have had nothing but nightmares with this company... I called today and cancelled my water delivery and will be calling back Poland Spring Water.... They offered me $50 off first delivery and I could pick out any water...
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1.0
I didn't like
  • Failed promises
#1311668
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I've got to say that the people who run this service are absolute *** clowns who have ZERO customer service and ZERO professionalism. My mother who is 85 years old told them to stop sending their delivery person out and to stop leaving water two years ago. Yet, they...
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#1331571
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Crystal Springs Water - Refund deposit on 5 gal bottle

Don’t ever buy bottle water at Home Depot because you will never get your deposit back. Where they get their associate from only god knows.
#1323824
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We have been trying to get a replacement water cooler for a week now. Every day we call, they say we are scheduled for that day but then, nobody ever shows up. This has happened several times and is totally ridiculous. We have over 15 employees and customers who depend...
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1.0
#1311535
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Rip off company I recommend everyone never used this service ,they don’t bill me every month I always go online and pay my bill was not much $17 a monththen I went out of town and forget to pay one month and I went online tried to pay and website doesn’t allow me to...
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1.0
#1328981
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My bill was late by three months and instead of attempting to reach me via phone, email and mail they just sent my account to the Collections which damaged my Credit History. I did business with them because they were introduced to me via Costco. But unfortunately (for...
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#1290165
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Crystal Springs Water - Water delivery with Crystal springs is a joke.

They never show up. They change delivery dates often. Every delivery there was a tiny hole in bottles where water leaked out of. They never call or email you back to discuss a resolution. I wouldn't recommend them to my worst enemy. Stay far away from this company
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Turnaround Time
Value for money
#1299732
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Contact Crystal Springs Water

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
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I have called crystal springs several times to settle this with no luck, no one will help, no one will pick up their cooler. It's a mess. I contacted them in July 2017 about the two charges said they would take care of it but nothing happened. Called again in Nov....
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I didn't like
  • No solution to problem
#1230030
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