Crystal Springs Water Reviews and Complaints
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Customers don't like
- Customer service
- Very poor customer service
- No help to correct problem
Customers like
- Water
- That it ends
- Delivery when it showed up
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This company is one big fraud! They collect payment and never bother to deliver or pick up on time. They miss the count and always find excuses not to deliver. I live in Brooklyn NY and If you wish to be on top of it, good luck! You cannot contact the regional manager...
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Company wrote 0 private or public responses to the review from Nov 27.
I didn't like
- How we were treated
Do not order (or even attempt to order) water from this incredibly unreliable service. Placed an order and weeks went by and STILL no water. They told me a date it was to be delivered, and then no delivery and no call. I called, at which time they apologized and...
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Company wrote 0 private or public responses to the review from Nov 20.
I didn't like
- Delayed delivery
- Never being able to rely on what they told me
- Horrible customer service
Worst company to deal, no customer services at all , when i called 3 times all they said will call you back no call back at all. accounting dept is sucks they all play with you Ping Pong from one dept. to another Dept. and issue is still there, Crystal spring is worst...
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Company wrote 0 private or public responses to the review from Oct 10.
I didn't like
- Unreliable and bad business practice
- Customer service - autumn
I ordered crystal springs a week ago. They stated that my a driver was going to call me to set up deliverance time and day. I been calling everyday for that driver name Sylvester to call. I got a email that stated my delivery day will be Tuesday but no communication...
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Company wrote 0 private or public responses to the review from Sep 18.
Crystal Springs Water - Terrible Service!!!!
Crystal Springs Sucks! Their service is horrendous - tried to charge us for 6 bottles of water that had already been paid for & refused to p/u 3 empty bottles for the refund. Service Cancelled!!! Crystal - You really have no clear concept of customer service. Do yourself a favor and dissolve.
Company wrote 0 public responses to the review from Sep 07.
I was only with then e months and the missed my delivery every time. One time they even lied said they came out and I had empty bottles stull on my pourch and i was home all day. Never delivered on time i was first told every 2 weeks tgen when I called to complain they...
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Company wrote 0 private or public responses to the review from Sep 04.
Our water was supposed to be delivered and instead of buzzing into our gate intercom... they decided to leave our water on the road....for anyone to take. I called and complained.... no one called me back. The next time they came into our gate and didn't come to the...
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Company wrote 0 private or public responses to the review from Aug 27.
For the last several weeks we have been trying to get Crystal Springs delivery set up for our home. After the account set up and 1st scheduled delivery we waiting for two weeks. Our first scheduled date came and went with no contact from Crystal Springs at all with no...
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Company wrote 0 private or public responses to the review from Aug 22.
I didn't like
- Not help to correct problem
- Very poor customer service
So I fell for this company's pitch at Costco. It's at Costco, right? Should be an OK company or Costco wouldn't let them affiliate. At least that's my thought. signed up for 2 bottles a month delivery. I have received at least 4 bottles a month no matter what I do. The...
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Company wrote 0 private or public responses to the review from Aug 18.
Similar to Crystal Springs Water
I've been a customer of DS Water/Crystal Springs for over 10 years! Let me repeat that just to let it sink in. Ten Years! I've been a very satisfied customer ....but..... in the last 2 months I"ve been through 2 brand new bottom load water dispensers and I'm returning...
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Company wrote 0 private or public responses to the review from Aug 17.
I liked
- I love my route driver
I didn't like
- Disgusting taste of the spring water in the 3 gallon bottles
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It's just as bad in New Jersey, maybe worse. Ugh. The worst customer service ever. I have their water cooler and get those bog bottles delivered. I have been out of water sinc...