Lee P Lmc

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Verified Reviewer
| map-marker Iloilo City, Province Of Iloilo

Close account retrieval of water bottles

Crystal Springs Water - Close account retrieval of water bottles
The account was canceled, been calling for retrieval, and keep on schedule but no pick up, It has been going on for months.
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Andy K Teu

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Verified Reviewer
| map-marker Nashville, Tennessee

Terrible Customer Service or Reliability

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Crystal Springs Water - Terrible Customer Service or Reliability

The ABSOLUTE WORST customer service and delivery reliability of any company I've ever worked with. Our last delivery was 3 months ago, in which they showed up prior to our office opening at 8am and left bottles sitting on the curb.

Our next delivery was scheduled for 4 weeks later and after 3 additional weeks with no one showing up we called to cancel our service. No notification was ever given that someone would not be showing up, only our delivery date continuing to be moved.

We called Sept 5th to cancel and here we are Oct 6th, 5 Fridays later and we are still waiting for someone to come get the dispenser and 15 empty 5 gal jugs and was just told again, "someone will be there next Friday". Not to mention they tried to charge us for another month of dispenser rental!

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User's recommendation: Stay away. They never call to let you know your delivery is being postponed and they continue to tell you someone will be there only to never show up.

Resolved
Howard W Rkk

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Verified Reviewer

Resolved: Delay in scheduled delivery

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Updated by user Nov 15, 2023

Company fixed the issue and I have been provided with apology.

Original review Oct 31, 2023
I am having problems with my AquaBarista unit. I have been told that it would be replaced three times.

Nothing happened on the first date. I received no notification. When I called, I was given another date. Didn't happen.

I called and was told that you are out of the AquaBarista business and that a replacement had been ordered. Not sure how you do that if you are out of that business. I was given another date of Nov. 7th which means I have been waiting two weeks.

If it doesn't happen then you may find the unit at the bottom of my driveway.

Since I haven't had full use of the unit, I expect some sort of credit. This really stinks.
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Preferred solution: Deliver product or service ordered

User's recommendation: Stay away.

Anonymous
map-marker Greensburg, Pennsylvania

Worst company ever encountered- seem to be scammers

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They have the worst customer service!!! They have the nerve to continue to bill us, even after numerous calls about not being serviced in over a year prior to the call stopped coming to our location January 2022 continued to bill us!

I have called several times to cancel service to have someone come get equipment useless!

Each time someone assures me a credit and refund to come and that the account is closed again every month we are billed, I refuse to keep calling back to cancel an account I have cancelled over 7 months ago! It seems very suspicious like fake billing to keep accounts profile, I will never recommend them nor will we ever pay these fake bills!

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User's recommendation: STAY AWAY

Pam C Lgg

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Verified Reviewer
| map-marker Massapequa, New York

Payment was denied

You use the same account every month to take out my payment from the same account and all of a sudden I get a text that the payment was denied. I dont know why Or if the text was a scam, so unless somebody calls me, I cant get this straightened out my telephone number 516-790-****
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Anonymous
map-marker Seattle, Washington

The most horrible water delivery. And I mean HORRIB:E

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They have never once delivered on time. Customer Service is terrible, just apologies and never correcting the underlying root cause of the delivery problems.NEVER USE THIS COMPANY
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Anonymous
map-marker Jacksonville, Florida

Illegal tactics

Use you CC that you used for a one time payment. WITHOUT YOUR PERMISSION! Change delivery dates and don't notify. Takes an hour to get through to human on phone. Just awful in every category.
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User's recommendation: Don’t use this company! You will regret it!

Jason H Fnp

HORRIBLE SERVICE

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The most unreliable drivers and service I have ever used! Drivers will not inform you they are dropping water off so its nearly impossible to have the empty containers picked up. Then youre stuck with filled and empties for weeks if not months! Use ANY other vendor for your water.
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Cons:
  • Many

Preferred solution: Full refund

Igor Y Lny

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Verified Reviewer

Two times in a row they have not delivered orders, but charged me for delivery

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Two months in a row my orders were not delivered, but they charged my credit card as for completed delivery.
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Loss:
$97

Preferred solution: Deliver product or service ordered

User's recommendation: do not select Crystal Springs Water

Resolved
CindiLee T

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Verified Reviewer

Resolved: Failure to refund final bottle deposit

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Updated by user Aug 11, 2023

Company fixed the issue and I have been provided with full refund. Had to remind them twice and make complaints to government authorities and on sites like this. It should not take so much effort to receive what one is owed.

Updated by user Aug 11, 2023

I did finally receive the check. It was supposedly issued on July 11, but I did not receive it until August 1.

They sent it presort.

One would think, if they were already so late with this refund, they might have put an actual stamp on it. I still think, if I had not been so persistent, they would have pocketed my $36.

Original review Jul 19, 2023
Cancelled my distilled water service when new HVAC has built-in humidifier. Not only would they not take back the unopened bottles, they said I had to wait to return the three empties and return all six together. Took months, but I returned all end of April and was told I would receive $36 check in four weeks. It is now nearly 12 weeks and every time I call I'm told it's another four to six weeks. How much have they gained by stealing $36 from every departing customer.
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Loss:
$36
Pros:
  • Convenient way to get large quantities of distilled water
Cons:
  • Seems to be trying to avoid refunding last bottle deposit
  • Quantities of product left and empties picked up sometimes wrong

Preferred solution: Full refund

User's recommendation: Make sure you have been refunded all deposits before you pay your final bill

Gladys S Riq

DO NOT ORDER Crystal Springs through Costco!!!!

DO NOT ORDER FROM COSTCO!!! A rep for Crystal Springs was at Costco and employed DECEPTIVE and AGGRESSIVE practices while shopping.

I told the man I was in a hurry and he insisted on trying out the service because there was no downside. He talked me into signing some document that he said was an "interest only" in the product and that they will contact me to begin delivery service.

They delivered to the wrong address, I called several times to cancel. I moved from there a month or two after this incident in 2020. Customer service has been horrible!

They insist I took delivery, which is not true. They must have delivered to another unit (I lived in a townhouse)!

I applied for a car loan and was told I had a collection item in my credit. I disputed the account last year and they kept it on there.

I have asked for proof of delivery, invoices, etc. Nothing received.

They told me to write an email to the collection agency to dispute and get documentation. We'll see what they respond (if at all).

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Pros:
  • Cant see any
Cons:
  • Are pushy and use terrible salespeople

Preferred solution: remove the bad report from my credit file

User's recommendation: DO NOT ORDER CRYSTAL SPRINGS FROM COSTO

Igor Y Lny

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Verified Reviewer

There was no delivery, but account was debited

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On 08/16/2023 I was expecting delivery of four 5 Gal bottles and pick up 4 empty bottles , but it was not done. Even though my account was charged by $88.93. I sent message to customer service and had online chat, where associate informed me that he submitted request for revert charges an set up delivery on 08/18/2023. Unfortunately there was no delivery and no changes on account. Please credit my account in amount $88.93 first and set up delivery no latter than 08/22/2023.
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Loss:
$51

Preferred solution: Full refund

Anonymous
map-marker Orlando, Florida

Customer Delivery Service

Driver does not show up when expected or when he says he will be here. Have asked to be placed on a schedule with no response.
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User's recommendation: If a business, make sure you have been placed on a regular schedule.

Anonymous
map-marker Buford, Georgia

Horrible service and Horrible customer servicw

I called and ordered a water machine along with 4 big bottles. I tell the girl IM DISABLED! She says no problem the driver will bring it in.Yea right left at the door. So I call I get this BS story theyre coming back to get everything and get my money back.. They are lying thieves they just tell you what you wanna hear.
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User's recommendation: Never

Anonymous
map-marker Rex, Georgia

Poor delivery

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I have had a problem from second deliver they lie about delivery date.Tell you one day and then never show up.Ask to speak to a supervisor 3 weeks ago and no has called me yet.Today asked for cooperate information and Customer Service person said she didn't have the information
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Aanya Sdr

Order paid and not delivered

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terrible, I made my first purchase and they canceled delivery 3 times without prior notice and already deducted the money from my account. Worst company I've ever seen and the customer service is terrible! run away
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Loss:
$60

Preferred solution: Full refund

User's recommendation: Never

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