The worst experience ever!!! I was scheduled to have my first delivery which included a cooler to my home on Friday, they sent me an email stating that they would be there between 8am-5pm. Called several times throughout the day trying to see if they could tell me...Read more
My order was NEVER delivered correctly. That is when it was delivered because sometimes never received the order at all. The web site says too place your order the day before, it never mattered because I never got what I ordered. TERRIBLE . I had water delivery in New...Read more
I didn't like
- Lies and lack of fulfilling order
Bui have a complaint of crystal springs water
I have had this company for my water for a while started out alright but then doesn't give me my deliveries when scheduled and now giving me defective products cooler issues real poorly management.
I've been reading all of the reviews about the horrible customer service which we have not experienced yet, but I have an issue with the water. We have a business contract with them, the water cooler is so flimsy, you practically get callouses on your fingers just...Read more
Crystal Springs Water - Delivery
HORRIBLE, HORRIBLE company, waiting for delivery for 3 weeks!!!! Do not use, and raise prices without any notice
They have not delivered the water this month. They left me without water in a critical time of the year and when I had a house full of guests. No contact, no explanation, nothing. I always knew that their customer service was terrible, but this time this was...Read more
I've called three times to resolve an issue. They will schedule a time and date, and not come. No call, no show over and over. Representatives have ZERO training. They tell you anything. I'm with them through Costco, and they keep raising the price. You have to keep...Read more
Crystal Springs Water - Awful Customer Service
I was lied to by customer service. I spent two days at home without pay waiting for them to deliver a new water cooler because the one I have is broken. Then when I called they told me the cooler would be delivered today Friday Dec 22, 2017. I called several times and at 4:55 the delivery person CD asked and said he did not come because they have NO coolers.... Thank you SO much!!!
I don't understand how this company has an A+ rating on the BBB. By far the worst service of my life. We have been using DS Services (Crystal Springs) water delivery for years. Over this amount of time they failed to deliver when they said they would. I have called...Read more
We have been spring water customers for 20 years. Our company kept being bought out by other companies. We have never had a problem with leaking bottles until Crystal Springs took over. We have had bottles leak onto our hardwood floor twice and fortunately caught them...Read more
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