filters
state:
Show
city:
Show
product:
Show
I've been reading all of the reviews about the horrible customer service which we have not experienced yet, but I have an issue with the water. We have a business contract with them, the water cooler is so flimsy, you practically get callouses on your fingers just...
Read more
#1162969
Reply to reviews
They have not delivered the water this month. They left me without water in a critical time of the year and when I had a house full of guests. No contact, no explanation, nothing. I always knew that their customer service was terrible, but this time this was...
Read more
Anonymous
vtroy0916

Same problem

1.0
I liked
  • Water is decent
I didn't like
  • Everything else
#1159978
Reply to reviews
I've called three times to resolve an issue. They will schedule a time and date, and not come. No call, no show over and over. Representatives have ZERO training. They tell you anything. I'm with them through Costco, and they keep raising the price. You have to keep...
Read more
Anonymous
vtroy0916

Same problem!!!!!!!

1.1
#1156274
Reply to reviews

Bui have a complaint of crystal springs water

Crystal Springs Water
#1165697
1.3
Details
I have had this company for my water for a while started out alright but then doesn't give me my deliveries when scheduled and now giving me defective products cooler issues real poorly management.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Turnaround Time
Value for money

Crystal Springs Water - Delivery

Crystal Springs Water
#1162276
1.0
Details
HORRIBLE, HORRIBLE company, waiting for delivery for 3 weeks!!!! Do not use, and raise prices without any notice
Comment
Show
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Value for money

Crystal Springs Water - Awful Customer Service

Crystal Springs Water
#1154105
1.0
Details
I was lied to by customer service. I spent two days at home without pay waiting for them to deliver a new water cooler because the one I have is broken. Then when I called they told me the cooler would be delivered today Friday Dec 22, 2017. I called several times and at 4:55 the delivery person CD asked and said he did not come because they have NO coolers.... Thank you SO much!!!
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Crystal Springs Water - Endless deliveries

Crystal Springs Water
#1138651
1.3
Details
I was supposed to be on replenish, but would always have five new bottles delivered each month. I think it is scam. I could never log on to the web site correctly. I always had to call. Drivers knew nothing. one {{Redacted}}
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I don't understand how this company has an A+ rating on the BBB. By far the worst service of my life. We have been using DS Services (Crystal Springs) water delivery for years. Over this amount of time they failed to deliver when they said they would. I have called...
Read more
1.0
#1149060
Reply to reviews
We have been spring water customers for 20 years. Our company kept being bought out by other companies. We have never had a problem with leaking bottles until Crystal Springs took over. We have had bottles leak onto our hardwood floor twice and fortunately caught them...
Read more
#1149055
Reply to reviews
Long time customer of Crystal Springs. Recently noticed I was being charged a higher fee for cooler rental then current fee online. Requested they trade out the cooler or waive the fee. The fee was waived or though I thought. The person I spoke even stated that I had...
Read more
#1146308
Reply to reviews
Crystal Springs Water - Crystal Springs sucks!
Is there negative stars??? If it is possible for a water company to blow goats, Crystal Springs is on its knees! Have not had a delivery in months, have 14 empty bottles, when they did come, never brought cups. We cancelled our service days ago and they still have not...
Read more
2.0
I didn't like
  • Customer service
  • Pick up empty jugs
  • How we were treated
#1140516
Reply to reviews
THESE GUY"S ARE THE WORST COMPANY I HAVE EVER DEALT WITH. IF YOUR THINKING ABOUT THEM, SAVE YOURSELF A LOT OF PROBLEMS. THEY MISSED EVERY DELIVERY DATE AND NEVER BROUGHT THE CORRECT ORDER WHEN THEY DID SHOW UP. CUSTOMER SERVICE IS HORRIBLE AND THEY BASICALLY JUST DON"T...
Read more
Anonymous
Dulcileni Silva

Worst experience with this company. The sale man gave different information about the prices and they charge every month "GAS" to deliver the water, even if you never ask for ...

#1131262
Reply to reviews
This is the absolute worst company to deal with, their customer service is non-existent. I ordered extra water before the hurricane and it never showed!!! My normal delivery is 5 bottles and the last one was 2, I went online and placed another order and it never came....
Read more
Anonymous
Fatie

I just cancelled my contract with them. They are horrible.

1.2
#1121934
Reply to reviews

Contact Crystal Springs Water

Mailing Address:
2300 Windy Ridge Parkway Suite 500 N
Atlanta, GA 30339
Phone:
(800) 728-5508
More
Terrible customer service, my wife and I are both disabled and we asked to have the bottles dropped at our door. The delivery guy left them at the garage and neither of us could carry them from there to the house. We called and were assured they would be left at our...
Read more
#1107045
Reply to reviews