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Crystal Springs Water - Awful experience!

Have been trying to work with them to straighten out their mistakes but they can’t seem to do it correctly!! They deliver water I didn’t order and when I do order, they don’t come. I have tried ordering via phone and online and they still mess up every time giving me water I don’t want. I use Stamford delivery branch
1.4
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#1269154
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Crystal Springs Water - Must be more than one Crystal Springs

Best water, best service. I get Crystal Springs in Alabama. There delivery says “about every 28 days”. Sometimes it’s on 28 days, plus or minus 3 days. It’s the best water, no sodium, like Dasani or Pepsi’s product. If there ever is an issue, I can call my local representatives cell phone, and it’s handled that day. Pretty impressive for such a large company
4.8
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Website
#1239572
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I have called crystal springs several times to settle this with no luck, no one will help, no one will pick up their cooler. It's a mess. I contacted them in July 2017 about the two charges said they would take care of it but nothing happened. Called again in Nov....
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I didn't like
  • No solution to problem
#1230030
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Tried to start service in February 2018. Did not deliver the first time. Called again for delivery. Did not deliver the second time. Been calling since February to get them to deliver. Since February they delivered twice. Again they were supposed to deliver today. They...
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1.0
#1225747
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ive been using them for 3 months and yet to have my order delivered when they said. Called customer service 4xs to say I’d like it delivered every 2 wks, never happened. They leave a message saying they are coming and never show up. Was able to meet the delivery guy...
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1.0
#1221791
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The worst experience ever!!! I was scheduled to have my first delivery which included a cooler to my home on Friday, they sent me an email stating that they would be there between 8am-5pm. Called several times throughout the day trying to see if they could tell me...
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1.0
I didn't like
  • Horrible customer service
  • Everything horrible never showed up 1st delivery
  • Made me wait 10 hours and didnt show up
#1186638
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My order was NEVER delivered correctly. That is when it was delivered because sometimes never received the order at all. The web site says too place your order the day before, it never mattered because I never got what I ordered. TERRIBLE . I had water delivery in New...
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1.0
I didn't like
  • Lies and lack of fulfilling order
#1171993
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Bui have a complaint of crystal springs water

I have had this company for my water for a while started out alright but then doesn't give me my deliveries when scheduled and now giving me defective products cooler issues real poorly management.
1.3
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#1165697
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I've been reading all of the reviews about the horrible customer service which we have not experienced yet, but I have an issue with the water. We have a business contract with them, the water cooler is so flimsy, you practically get callouses on your fingers just...
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#1162969
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Contact Crystal Springs Water

Mailing Address:
Crystal Springs Water
2300 Windy Ridge Parkway Suite 500 N 200 Eagles Landing Boulevard Lakeland, Florida 33810
Atlanta, Georgia 30339
United States
Phone:
(800) 728-5508
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Crystal Springs Water - Delivery

HORRIBLE, HORRIBLE company, waiting for delivery for 3 weeks!!!! Do not use, and raise prices without any notice
1.0
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#1162276
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