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Crystal Springs Water - Customer Care Review from Philadelphia, Pennsylvania

1.0
Details
Crystal Springs Water - Customer Care Review from Philadelphia, Pennsylvania
They never pick up the bottles i have 27 water bottles that i have been trying to have them picked up but with no revail on top.of that they sent my account to collections and now I HAVE to bring they machien down and bottles down to Newark. .... homophobic and transphobic company do not use.....
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Review
#893505 Review #893505 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
Poor customer service

Short Review on November 04, 2016

I have bad experience from crystal spring. They agree with me $ 1 for equipment rent per month, but they were taking $14 each month from march 2016.
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Review
#949040 Review #949040 is a subjective opinion of poster.
Reason of review
Pricing issue

Crystal Springs Water in Philadelphia, Pennsylvania - Water Delivery/Service Cancelled

Was suppose to get water delivery September 22nd never got it, was suppose to have it redelivered September 26th, Never got it so I cancelled my Service with them all together I am now waiting for them to pick up their water cooler & bottles since the 26th & once again they Never showed up, today is now October 5th, I have called & called & called & even spoke to a Supervisor & got the same respond as the Customer Service Reps that they have until 5:00 pm to pick it up, 5:00 pm came & went & still no one has picked it up. I am NO LONGER going to call the Company to pick up, I will place it outside the door & if it is stolen, "OH WELL", that will suck on Crystal Water Part, they will be responsible, not me. NEVER USE THEM, THEY ARE AWFUL!
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Review
#931350 Review #931350 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Bad quality

Crystal Springs Water in Philadelphia, Pennsylvania - UGH! Never again!

Every single time I phone Crystal Springs for an issue they were supposed to address from the previous time I called, I have to wait on hold for approximately an hour. Forget about the "leave your number and call you back option" what a joke! We have been waiting for over 2 months for a replacement coffee machine. Our water bottles our outdated and some have last years date on them. We have many accounts with this company and we will be pulling them all! I am so happy to be making this final call only to hold for an hour or more to be discontinuing our services!!
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1 comment
Anonymous
#1212489

Oh, people, if you want to have your peace never choose this company! There is no customer service!

Two month ago cancel the service they keep brining watter! Called 10 times or more with hour waiting to pick up dipancer and bottles still no one showed up!

Promised Monday than Friday than soon as possible everything still there standing! Im sooooo tired with this company!

Review
#917312 Review #917312 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
still waiting on hold

Crystal Springs Water in Philadelphia, Pennsylvania - Customer Service Numbers Never Work

I've been a Crystal Springs customer for about 4 months and already I realize that this is not going to be a good relationship. I chose the 5 gallon bottle delivery and originally got the 4 bottles (2 purified and 2 spring waters). The taste of the spring water was so bad, I asked them to come back for the unopened one. They replaced it with the purified one, but made me pay for it. I then needed to decrease the frequency of my deliveries and they never get it right. The dates of my deliveries don't match the schedule online and whenever I try to call to get it straight, the phone either just rings or disconnects after one right or today I experienced a busy signal (haven't heard one of those in years). Either they miss the actual date or bring water when I wasn't expecting it. All in all, if they are delivery water and there isn't an empty bottle available when they do, they charge you for not having the deposit. You're not allowed to cancel your account online, but can never reach anyone to cancel on the phone. I'm at my wits end.
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Review
#692028 Review #692028 is a subjective opinion of poster.
Cons
  • Having the schedules mixed up and no one to speak with to fix it
Reason of review
Poor customer service
Preferred solution
to be able to cancel my account

Crystal Springs Water - Delivery Service Review from Philadelphia, Pennsylvania

1.0
Details
The reviews on this page are like a broken record and unfortunately mine is no different. I ordered new service and it was to be delivered 4/1. No water ever came (great April fools joke, right) 4/2 came and went, no water. Finally I called Saturday to figure out what the problem was. I was told my delivery had been moved to Monday, clearly to my surprise. I was also told I would have a phone call first thing Monday morning from the driver with an eta for my delivery. I bet you can guess what happened next.. No phone call and no water. At 1pm I call and wait for 33 minutes on hold. I spoke with someone and she told me she would place me on hold while she called the manager and I was disconnected. I call back, wait 35 minutes. Speak with someone, am told that they will have a manager call me back and that they had sent an email to the branch, regional and district managers and that someone would call me back by the end of the day. Of course no one called and I had to call back today. During my long *** hold, I read reviews and realized that this company is horrible so I am canceling, if I can ever get them on the line and keep the call disconnected. So far today is 1 30 minute hold and 1 disconnection. Well played Crystal Springs, well played.
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Review
#618962 Review #618962 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery

Contact Crystal Springs Water Customer Service

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
All Crystal Springs Water Contacts

Crystal Springs Water Products and Services Reviews

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