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Crystal Springs Water in Carnegie, Pennsylvania - Leaking water jug and another jug tastes funny

Wanted to let you know that one of the water jugs had a funny taste to it. When I was changing it out with another jug I noticed that one was leaking on my floor. would like to have two jugs replaced at no charge. I placed both jugs on my front porch
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Review
#1441855 Review #1441855 is a subjective opinion of poster.
Reason of review
Damaged or defective

Crystal Springs Water - Customer Care Review from Philadelphia, Pennsylvania

1.0
Details
Crystal Springs Water - Customer Care Review from Philadelphia, Pennsylvania
They never pick up the bottles i have 27 water bottles that i have been trying to have them picked up but with no revail on top.of that they sent my account to collections and now I HAVE to bring they machien down and bottles down to Newark. .... homophobic and transphobic company do not use.....
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Review
#893505 Review #893505 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
Poor customer service

Short Review on November 04, 2016

I have bad experience from crystal spring. They agree with me $ 1 for equipment rent per month, but they were taking $14 each month from march 2016.
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Review
#949040 Review #949040 is a subjective opinion of poster.
Reason of review
Pricing issue

Crystal Springs Water in Philadelphia, Pennsylvania - Water Delivery/Service Cancelled

Was suppose to get water delivery September 22nd never got it, was suppose to have it redelivered September 26th, Never got it so I cancelled my Service with them all together I am now waiting for them to pick up their water cooler & bottles since the 26th & once again they Never showed up, today is now October 5th, I have called & called & called & even spoke to a Supervisor & got the same respond as the Customer Service Reps that they have until 5:00 pm to pick it up, 5:00 pm came & went & still no one has picked it up. I am NO LONGER going to call the Company to pick up, I will place it outside the door & if it is stolen, "OH WELL", that will suck on Crystal Water Part, they will be responsible, not me. NEVER USE THEM, THEY ARE AWFUL!
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Review
#931350 Review #931350 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Bad quality

Crystal Springs Water in Philadelphia, Pennsylvania - UGH! Never again!

Every single time I phone Crystal Springs for an issue they were supposed to address from the previous time I called, I have to wait on hold for approximately an hour. Forget about the "leave your number and call you back option" what a joke! We have been waiting for over 2 months for a replacement coffee machine. Our water bottles our outdated and some have last years date on them. We have many accounts with this company and we will be pulling them all! I am so happy to be making this final call only to hold for an hour or more to be discontinuing our services!!
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1 comment
Anonymous
#1212489

Oh, people, if you want to have your peace never choose this company! There is no customer service!

Two month ago cancel the service they keep brining watter! Called 10 times or more with hour waiting to pick up dipancer and bottles still no one showed up!

Promised Monday than Friday than soon as possible everything still there standing! Im sooooo tired with this company!

Review
#917312 Review #917312 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
still waiting on hold

Crystal Springs Water in Elkins Park, Pennsylvania - Fraudulant company

I had water delivery for many years with Deer Park, great product and service. Once crystal Springs took over Deer Park all went bad. I am being charged for delivery of 5 gallon water bottles that have not been delivered in 2 months despite many phone calls. Crystal Springs sends me bills for water not delivered, which were auto taken from my credit card. So over 60.00 billing for a cooler with no water to put on it and a front porch dusty with multiple empty water bottles. Many phone calls to customer service, 5 calls to get a service rep on the phone. Stay away from this company. This occurred in Elkins Park PA.
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Review
#865669 Review #865669 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery

Crystal Springs Water Delivery Service Review

1.0
Details
This is one of the worst companies I have ever worked with. I've been lied to, charged for water I did not order and treated poorly on the phone. I tried to give them more than a few chances as they were taking over our old supplier. Their company is awful and I will never recommend them. The water is the same price at DB Mason and they have excellent customer service.
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Review
#859289 Review #859289 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Poor customer service

Crystal Springs Water Delivery Service Review

This company sucks I wouldn't recommend. It to my dog if I had one expected a delivery since yesterday and a new cooler haven't recieved neither still waiting changing companies I am fed up big time and pissed off too!!
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Review
#836609 Review #836609 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery

Crystal Springs Water - Crystal Springs Pittsburgh Has the Worst Customer Service of ANY company I have worked with!

1.3
Details
We run a dormitory and school of athletes. These people sweat and work hard, they require their water. This company has failed to make deliveries causing us to run out completely at both of our locations MULTIPLE times. Has been slow or has delivery problems that THEY KNEW ABOUT and didn't contact us to resolve. We have cancelled our account. They were supposed to pick up equipment and bottles over a month ago. BOTH customer service numbers (local and website) give you a "disconnected" tone each time you call. I still can't tell if they're charging us for the equipment they don't pick up or check on, as I need to contact our school admins. for our website passwords etc. This place has been a nightmare!
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Review
#665132 Review #665132 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Contact Crystal Springs Water Customer Service

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
All Crystal Springs Water Contacts

Crystal Springs Water Products and Services Reviews

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Crystal Springs Water in Ambler, Pennsylvania - How do you stay in business????????????????????

1.0
Details

Update by user Jun 09, 2015

HELP--Find people to answer the phone. Customers should be your priority--or you'll lose them!!!!!!!

Original review posted by user Jun 09, 2015

How is THAT for a review title? I am STILL trying to reach someone, anyone! who will rectify our problem. I noticed you don't forget to bill us each month!!!! Good luck "customers" of Crystal Spring Water Company if your quest is to obtain actual customer service (besides delivery, and billing). WE NEED OUR COOLER SERVICED!!!!!!!!!!!!!!!!!!!!!!! Your provided phone numbers are deadends ! Your website takes all the data but will NOT allow a SUBMIT option! We are thirsty! Oh my Goodness--I now see you will not even submit this complaint unless I type 100 words. How do you stay in business? How many more words in that sentence???? submit this PLEEZE!!
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Review
#647748 Review #647748 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • No one has called back
  • No solution to problem
  • I would
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered