State: North Carolina Clear all filters (14 of 362 reviews match)
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Our original bottle water delivery company was Laurel Valley, and I never had problems with them. But like most companies these days they too got bought out. My experience in detail with Crystal Springs is of total dissatisfaction. The Strange thing is it's run by the...
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Anonymous
Anonymous

Same thing happened to us!!

1.0
I didn't like
  • Not help to correct problem
  • Delayed delivery
  • Inability to refund money when they made a billing error
#1092971
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I had a very bad experience with this company. I gave them chance after chance but they continued to suck. They said my water delivery would be on Wednesday. They sent me an email to confirm that delivery. Well...Wednesday came and no delivery. I called customer...
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1.2
I didn't like
  • Way i was deceived
  • Missed delivery dates
#909653
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We've been a customer for a while now. We are a doctor's office and need distilled water to run our sterilization machines. It's very important that things are delivered in a timely manner. They can never get their accounting right, then stop delivering because of...
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2.3
Randleman, North Carolina
#894477
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I had satisfactory water delivery service for 15 years from local water company. This was taken over by a national Crystal Springs. For a year there was constant problems - wrong product delivered, new & wrong prices on invoice, & long time-consuming calls to the...
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1.0
#875510
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I was looking to have purified 5 gallon water delivery to my residence and I found this company on the internet that they deliver every 2 weeks and you get a cooler from them as well. My first delivery was fine and 4 bottles were delivered along with the cooler and the...
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Anonymous
Anonymous

WARNING DO NOT GET CRYSTAL SPRINGS WATER!!!!! The worst water delivery ever don't fall into there trap for giving you these fake deals. So many problems with them 1 They deliv...

Anonymous
Anonymous

Sorry to hear of your bad experience. But without returning the equipment, you will be charged the full price of the cooler plus the bottle deposits @ 6 or 7 dollars a piece. ...

1.0
#809680
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I started using a wonderful company years ago out of Bear Creek, NC that was then sold to Crystal Springs. At that point- it turned poor. From poor communication, bad billing, to no water being delivered. I tried very hard to work with them, accepting no service and...
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This place needs to work on every aspect of their company, from accounting, customer service to delivery. There is nothing good to say here except when you finally get water, it is wet. What a waste of time and money to even start doing business with Crystal Springs. I...
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I am totally fed up with Crystal Springs, it now is going on three weeks and still no water cooler. Mind you the one that just broke down was the one that was just replaced, the dag gone thing broke down a week after we got it. I have been dealing with their customer...
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I didn't like
  • How our company was treated
  • Unprofessional they are
  • Not once did we get a call from the driver nor a supervisor
#729388
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For the 4th month in a row, my delivery and bill has been wrong. This month I've actually found a working number but I've been ON HOLD for OVER THREE HOURS waiting for various supervisors to help me. Their company policy forbids credits or refunds, even though no...
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Anonymous
Anonymous

They may say that they forbid refunds but a judge may disagree - you might have a breach of contract action against them. Also if you can prove fraud mite want to look into pu...

1.2
I didn't like
  • Inability to explain bill
  • Holding over three hours
  • Inability to refund money when they made a billing error
#722244
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Contact Crystal Springs Water

Mailing Address:
2300 Windy Ridge Parkway Suite 500 N
Atlanta, GA 30339
Phone:
(800) 728-5508
More
This company is incompetent and will fraudulently bill you for deliveries they never made. If I had time I would haul them into court! Do yourself a favor and get water from somewhere else! They don't answer the phone, don't respond to emails and don't deliver your...
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Anonymous
Anonymous

this company a *** sucking *** working around no one know what is going around very poor customer service I strongly suggest not to take this service all F are working in that...

1.4
#718271
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