State: New York Clear all filters (12 of 355 reviews match)
filters
state:
city:
Show
category:
Show
product:
Show
WARNING DO NOT GET CRYSTAL SPRINGS WATER!!!!! The worst water delivery ever don't fall into there trap for giving you these fake deals. So many problems with them 1 They deliver late and drop it off at the street and leave without picking up empty bottles which they...
Read more
#932045
Reply to reviews
I am very annoyed about the service I have received with Crystal Springs. I am trying to order cups and every time my delivery guy comes there are no cups. This is the third time I am calling to add cups to my delivery and again I come home to water delivered but no...
Read more
#926724
Reply to reviews
Cancelled service 3 weeks ago and no one has turned up to pick up the equipment and bottles. Have been calling them everyday. They keep saying they will come the next day but nothing happens. Do not have access to supervisors. Looks like a scam like wells fargo did....
Read more
1.0
I didn't like
  • Very poor customer service
  • Failure to follow through of the route manager
  • Way i was deceived
#924426
Reply to reviews
Decided to used crystal springs delivery service for bottles water and water cooler. The very first delivery was rescheduled without an email , text phone call. Four 5 gallon bottles and a water cooler was left on my front porch without any heads up. After a week and a...
Read more
1.5
#917526
Reply to reviews
been trying to get my 13 empty bottles picked up for 3 weeks been calling every day and every day i get the same excuse that they will contact the district manager and they will get back to me with a date well that phone call never comes and I'm stuck with 13 bottles...
Read more
1.0
I didn't like
  • Customer service
  • Holding over three hours
  • Phone constantly busy
#826428
Reply to reviews
never ever take the service from these idiots very very poor customer service never respond delivery sucks billing is horrible false billing and never delivery on schedule frankly speaking I never encountered in my life such a horrible company and service I strongly...
Read more
I didn't like
  • Waiting on the phone hours
#722452
Reply to reviews
I've been on the phone for 2 hours trying to get a human on the phone so I can cancel my service after months of missed water delivery dates. It's been a week of trying to get people and no response by email. I've never had such poor customer service in my life,...
Read more
1.0
I didn't like
  • Having the schedules mixed up and no one to speak with to fix it
  • No one has called back
  • Phone constantly busy
#717365
Reply to reviews
I cannot reach them at all. Their phone system is always screwy but their delivery service is usually decent and pleasant. Are they still in business???
Read more
dooley220
dooley220

I am still waiting to hear from this inept company. ANYTHING! Well. other than the bill we got today. A bill for water we cannot use including a rental fee for a cooler that i...

3.0
#650787
Reply to reviews

Crystal Springs Water Delivery Service Review

Crystal Springs Water
#908554
1.0
Details
This company is 100% unreliable - either they don't deliver when they say they will or they just don't deliver at all. I've cancelled the service and I am using another company.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Crystal Springs Water Customer Care Review

Crystal Springs Water
#898622
Spent over 3 hours on 3 occasions just trying to reach customer service. Set up a lease, payment Etc. no on has ever called or sent an email to confirm the delivery. There is a new excuse each time. We cancelled.
Comment
Show

Crystal Springs Water Delivery Service Review

Crystal Springs Water
#888082
1.5
Details
They NEVER come! I could write a book on how poor their service is! The bottom line is, they never come when they say, and calling them doesn't matter either. You'll just spend hours on hold with nothing resolved. The worst company I've ever dealt with.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Crystal Springs Water Delivery Service Review

Crystal Springs Water
#751247
1.0
Details
Worst customer service i have ever seen or heard called was on hold for 2 hours never was given any help told they would be here friday then sat called sat told they dont pickup on sat told monday they would be here on monday called on hold for 2 hours then told maybe tuesday or Wednesday the driver decides when he will be here just want there stuff gone
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Reliability
Turnaround Time
Website