State: New Jersey Clear all filters (33 of 362 reviews match)
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Their coffee manager, Tom Bond (302-502-6762 for anyone that would like his phone number to register complaints about how their service was not taken care of), was completely NOT helpful in any way shape or form and had no empathy as to the issues that I had. Instead,...
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1.0
#1104399
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This company is absolutely THE WORST. I never get my water. I call them repeatedly to ask where the delivery is, they say they will deliver and then it just never comes. I have had 4 different delivery guys in the past year. Each time I ask for their cell phone number...
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1.3
I liked
  • Prices
  • Water
I didn't like
  • Service
  • Never deliver on time
  • Long hold times on calls
#949067
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I can't deal with this people anymore I've been waiting for my delivery for more than 2 weeks and they keep saying they will bring the water tomorrow but tomorrow never comes and is imposible to comunicate with the I keep calling and I can never get to speak with...
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Anonymous
Mel

I agree with all the comments. Every month, I would get a call that the water would be delivered the next day. 3 days later, if I was lucky I would get a bottle dropped off....

1.0
#891616
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Crystal Springs Water Delivery Service Review

Crystal Springs Water
#944982
2.5
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The absolute worst company I've ever dealt with. They leave the equipment and your first order and never return again. Call after call promise after promise of delivery and nothing. I would never recommend crystal spring water to anyone.
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Crystal Springs Water Pick Up Service Review

Crystal Springs Water
#922414
Contacted crystal springs THREE times last week and once this morning to have 6 full bottles and two empty bottles picked up. Still no pickup.
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Crystal Springs Water Delivery Service Review

Crystal Springs Water
#873017
1.4
Details
I signed up through Costco. Got my cooler and water three weeks ago. Hot water never worked. No call backs. Then promises to replace cooler. Never showed up. Cancelled and still ten days later appointment no one showed up or called. Stay away from them. Shifty lying irresponsible company. Cooler also sounds like a motorcycle it's so loud
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Crystal Springs Water Delivery Service Review

Crystal Springs Water
#610549
Missed delivery too many times. .. ween there is a delivery made, it is wrong!! All customer service does is apologize and offer to text manager, but you know THAT won't make any difference. I get the impression this business is going under , because of the way they treat the customer. I don't know if I will be getting my water for the next month!!!!
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Do Not Do Business with Crystal Springs in the Clinton area. The route manager and delivery person are dishonest. We have continually complained about where the delivery person enters our company's property. This delivery person enters our company property without...
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I didn't like
  • No one has called back
  • Never deliver on time
  • Long phone wait
#889743
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My delivery schedule is not getting followed. Spring water is changing the delivery date by themselves without any confirmation from me. Couple of time I ran without water and I have to get it by myself from CostcoI have called them but then also that was also not of...
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I didn't like
  • Delayed delivery
#877591
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For over a 2 years I put up with non-delivery, bills for products never delivered, and the absolute WORST customer service ever! When you experience an issue (and you will), get ready for a VERY lengthy call and no satisfaction. I have complained via their website,...
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I liked
  • Prices
I didn't like
  • Unreliable deliveries
  • Rediculous wait times contacting customer service
  • Customer service
#874761
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Delivery Service: Do not deliver water as scheduled Customer Service: Whenever I call they are always experience a high volume of calls and it takes a long time to get a service rep. The nauseating sales message will drive anyone crazy. Worst service that I've ever...
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1.0
Budd Lake, New Jersey
I didn't like
  • Customer service
  • Inability to refund money when they made a billing error
  • Having the schedules mixed up and no one to speak with to fix it
#874051
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Hands down, the WORST customer service experience I have ever had. Months of trying to get it right and cancellation is almost impossible. Crystal Springs customer service makes the DMV and cable companies seem seamless. The water is not even good. In fact, it's...
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#872838
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This company should be out of business. They fail to deliver SEVEN dates in a row. Stay away, and stay healthy. Incompetence describes this defunct conmpany. I have called at least 40 times in the past month to no avail. They make promises and never deliver,...
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1.3
I didn't like
  • Never deliver on time
  • I mean never
  • 2 weeks
#867425
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Contact Crystal Springs Water

Mailing Address:
2300 Windy Ridge Parkway Suite 500 N
Atlanta, GA 30339
Phone:
(800) 728-5508
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It was just our set up/initial delivery. We chose the date we wanted the delivery. Took time off of work to make sure we were available, we work hard to accrue our vacation time to waste it. We had to call on the 6th to find out it was pushed to the next day. I asked...
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