State: New Jersey Clear all filters (34 of 381 reviews match)
filters
state:
city:
Show
product:
Show
The worst experience ever!!! I was scheduled to have my first delivery which included a cooler to my home on Friday, they sent me an email stating that they would be there between 8am-5pm. Called several times throughout the day trying to see if they could tell me...
Read more
1.0
I didn't like
  • Horrible customer service
  • Everything horrible never showed up 1st delivery
  • Never called after 4 calls over 6 hours
#1186638
Reply to reviews
Their coffee manager, Tom Bond (302-502-6762 for anyone that would like his phone number to register complaints about how their service was not taken care of), was completely NOT helpful in any way shape or form and had no empathy as to the issues that I had. Instead,...
Read more
1.0
#1104399
Reply to reviews
This company is absolutely THE WORST. I never get my water. I call them repeatedly to ask where the delivery is, they say they will deliver and then it just never comes. I have had 4 different delivery guys in the past year. Each time I ask for their cell phone number...
Read more
1.3
I liked
  • Water
  • Prices
I didn't like
  • Service
  • Long hold times on calls
  • Never deliver on time
#949067
Reply to reviews
Show

Crystal Springs Water Delivery Service Review

The absolute worst company I've ever dealt with. They leave the equipment and your first order and never return again. Call after call promise after promise of delivery and nothing. I would never recommend crystal spring water to anyone.
2.5
Details
Additional Fees
Discounts and Special Offers
Product or Service Quality
Staff
Value for money
Website
#944982
Reply to reviews
Show

Crystal Springs Water Pick Up Service Review

Contacted crystal springs THREE times last week and once this morning to have 6 full bottles and two empty bottles picked up. Still no pickup.
#922414
Reply to reviews
I can't deal with this people anymore I've been waiting for my delivery for more than 2 weeks and they keep saying they will bring the water tomorrow but tomorrow never comes and is imposible to comunicate with the I keep calling and I can never get to speak with...
Read more
Anonymous
Mel

I agree with all the comments. Every month, I would get a call that the water would be delivered the next day. 3 days later, if I was lucky I would get a bottle dropped off....

1.0
#891616
Reply to reviews
Do Not Do Business with Crystal Springs in the Clinton area. The route manager and delivery person are dishonest. We have continually complained about where the delivery person enters our company's property. This delivery person enters our company property without...
Read more
I didn't like
  • No one has called back
  • Never deliver on time
  • Long phone wait
#889743
Reply to reviews
My delivery schedule is not getting followed. Spring water is changing the delivery date by themselves without any confirmation from me. Couple of time I ran without water and I have to get it by myself from CostcoI have called them but then also that was also not of...
Read more
I didn't like
  • Delayed delivery
#877591
Reply to reviews
For over a 2 years I put up with non-delivery, bills for products never delivered, and the absolute WORST customer service ever! When you experience an issue (and you will), get ready for a VERY lengthy call and no satisfaction. I have complained via their website,...
Read more
I liked
  • Prices
I didn't like
  • Rediculous wait times contacting customer service
  • Unreliable deliveries
  • Customer service
#874761
Reply to reviews

Contact Crystal Springs Water

Mailing Address:
Crystal Springs Water
2300 Windy Ridge Parkway Suite 500 N 200 Eagles Landing Boulevard Lakeland, Florida 33810
Atlanta, Georgia 30339
United States
Phone:
(800) 728-5508
More
Delivery Service: Do not deliver water as scheduled Customer Service: Whenever I call they are always experience a high volume of calls and it takes a long time to get a service rep. The nauseating sales message will drive anyone crazy. Worst service that I've ever...
Read more
1.0
Budd Lake, New Jersey
I didn't like
  • Inability to refund money when they made a billing error
  • Having the schedules mixed up and no one to speak with to fix it
  • Customer service
#874051
Reply to reviews