State: Maryland Clear all filters (13 of 395 reviews match)
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Crystal Springs Water - HORRIBLE

Deliveries never made on time .... Promises mean nothing to these people. Customers service is HORRIBLE HORRIBLE HORRIBLE
1.0
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#1107696
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End of Aug. 2016 moved to MD from PA. They told me Sept 12th is my new delivery date. Come Sept 12th, nothing, no call no show. NADA. Call, they say tomorrow Sept 13th, again no call no show. NADA. Call, they say tomorrow Sept 14th, again no call no show. NADA. After...
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1.0
I didn't like
  • Lies
  • Ridiculously long hold times
  • Never show up
#919970
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I became a customer through Costco. Crystal Springs is one of their preferred suppliers. Since switching to this company it has been a nightmare. Missed deliveries with no call. Short deliveries. (Okay, I'm a mathematician by trade, but *** is it that difficult to...
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Anonymous
Anonymous

Document EVERY conversation you have with "Customer Service". I've been trying to cancel for 2 months. Last conversation (with over 1 hour total hold time) I was told that I w...

1.7
#880812
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I have relocated to many cities and had dealt many water supply companies. This is the worst company I have ever dealt with. So many missed deliveries, no proper response to phone complaints .. the list goes on and on. They blame all mistakes on the local branch, and...
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1.2
I didn't like
  • Not help to correct problem
  • Horrible customer service
#855652
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Crystal Springs Water Customer Care Review

Horrible customer service. I was on hold for an hour and half to speak with a supervisor and could get through. Something is going on with their small bottle water delivery that do not want to disclose it to customer
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#927182
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After many years with Crystal Springs as my water supplier, I had to cancel with them. Customer service is terrible, you are kept on hold for at least 35 minutes before your call is answered. Billing is incorrectly done, deliveries are missed. When you call to find...
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Anonymous
Anonymous

Crystal Springs is awful. Messed up delivery 7-10 times. Customer service says "we'll make a note in your record@ and then nothing happens. When you call back, the note says s...

1.0
I didn't like
  • Terrible customer service
#860976
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the WORST WATER SERVICE . 3 times they keep charging me for extra bottles that i didnt ask for the delivery is so messed up they are so unprofessional they keep on charging you for something you did not ask for the delivery guy delivers whenever he feels like it they...
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1.1
#870565
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I am complaining and right on the *** of cancelling.I am fed up. I am pissed. I am disappointed. We had water from another company and it was no where as bad as this.Crystal Springs is just incredibly hard to deal with.Erratic deliveries, double deliveries, missing...
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#798846
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Crystal Springs Water Customer Care Review

The worst company, 55 min to talk to customer service
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Staff
Value for money
Website
#892424
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Contact Crystal Springs Water

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
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Crystal Springs Water Products and Services

Cancelled our service because Crystal kept missing out delivery dates and then we would run out of water. My husband and I live with a well system and our water is not exactly palatable. So when we run out of drinking water from the "reliable company" we hired, we...
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Anonymous
Anonymous

Update: STILL HAVE WATER BOTTLES AND COOLER AT OUR HOUSE. We were told TWO more times that they would be out to pick everything up. My husband ended up having to cancel his...

1.4
Willards,Maryland
#781533
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