State: Maryland Clear all filters (14 of 446 reviews match)
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1.5
Details
We have been having continuous delivery issues regarding missed deliveries and with the amount of water that was delivered. We have also been invoiced for bottles of distilled water that we have not received. Originally it was only deliveries being a day late and maybe...
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Review
#1703156 Review #1703156 is a subjective opinion of poster.
Product
Crystal Springs Water Bottled Water
Pros
  • Pricing thru costco memebership is cheaper than other companies
Cons
  • Ongoing deliviery invoicing and customer service issues
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Crystal Springs Water in Frederick, Maryland - HORRIBLE

1.0
Details
Deliveries never made on time .... Promises mean nothing to these people. Customers service is HORRIBLE HORRIBLE HORRIBLE
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Review
#1107696 Review #1107696 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Poor customer service

Crystal Springs Water in Germantown, Maryland - DS Water/Crystal Springs, RUN RIP OFFS

1.0
Details
End of Aug. 2016 moved to MD from PA. They told me Sept 12th is my new delivery date. Come Sept 12th, nothing, no call no show. NADA. Call, they say tomorrow Sept 13th, again no call no show. NADA. Call, they say tomorrow Sept 14th, again no call no show. NADA. After average hold times of over 1 hours each. WTF ????? Sept 15th I call to cancel, they have no order in, tell me I have to pay fuel surcharge to come pickup my broken cooler and bottles. Wait, they couldn't find my address, said they needed to check with route driver, all the excuses in the bag and yet they can't deliver water but they can charge me to cancel Sept 19th and come earlier than some date they claim keeps showing up as Sept 26th for water delivery. Really...go to Nestle Waters/Deer Park the BEST!!!
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Review
#919970 Review #919970 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • Lies
  • Never show up
  • Ridiculously long hold times
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution

Crystal Springs Water - Review in Delivery category from Silver Spring, Maryland

1.7
Details
I became a customer through Costco. Crystal Springs is one of their preferred suppliers. Since switching to this company it has been a nightmare. Missed deliveries with no call. Short deliveries. (Okay, I'm a mathematician by trade, but *** is it that difficult to count to 4?) Anyway today was it. I was scheduled to have a water cooler (a preferred customer promotion) delivered. I took a day off from the office. Nothing NOTHING!. At 4pm i called their "customer service ". After waiting on hold for 35 minutes an rep got on and told me "the driver was too busy today and couldn't make it". No apology. No offer to attempt to make this right. Nothing. This company's customer service isn't bad. It's not horrible. Their customer service is obscene. I'll switch back to my former supplier shortly. All i can say is don't consider this company. Just don't
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1 comment
Anonymous
#1187781

Document EVERY conversation you have with "Customer Service". I've been trying to cancel for 2 months.

Last conversation (with over 1 hour total hold time) I was told that I would not be refunded for the water I asked them NOT to deliver and the cooler I asked them to pick up 2 months ago.

Don't use their email customer service option either, they have no record of those either. Just filed a complaint with BBB.

Review
#880812 Review #880812 is a subjective opinion of poster.
Reason of review
Poor customer service

Crystal Springs Water in Gaithersburg, Maryland - Worst company ever

1.2
Details
I have relocated to many cities and had dealt many water supply companies. This is the worst company I have ever dealt with. So many missed deliveries, no proper response to phone complaints .. the list goes on and on. They blame all mistakes on the local branch, and they won't give away the phone number or email or address of how to contact to them, as they are 'company proprietary information'. . seriously? We are totally at their mercy for them to contact us for anything. For all issues, I had to wait on the phone for 30 minutes to talk to someone, only to be transferred to another department and the wait begins again. Save yourself a pain and stay away from them.
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Review
#855652 Review #855652 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • Horrible customer service
  • Not help to correct problem
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • bottle service ripoff

Stay away from Crystal Springs Water

1.0
Details
After many years with Crystal Springs as my water supplier, I had to cancel with them. Customer service is terrible, you are kept on hold for at least 35 minutes before your call is answered. Billing is incorrectly done, deliveries are missed. When you call to find out why you did not get your delivery, you get an apology and told that a note will be sent to the delivery driver to find out when a delivery can be made. I could go on and on...but you get the picture. Find another company that will appreciate your business and stay away from Crystal Springs Water!
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1 comment
Anonymous
#1171508

Crystal Springs is awful. Messed up delivery 7-10 times.

Customer service says "we'll make a note in your record@ and then nothing happens. When you call back, the note says something different.

How are they in Business! Run!!!!

Review
#860976 Review #860976 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • Terrible customer service
Reason of review
Poor customer service

Crystal Springs Water Customer Care Review

1.0
Details
Horrible customer service. I was on hold for an hour and half to speak with a supervisor and could get through. Something is going on with their small bottle water delivery that do not want to disclose it to customer
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Review
#927182 Review #927182 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
Poor customer service

Crystal Springs Water Delivery Service Review from Beltsville, Maryland

1.1
Details
the WORST WATER SERVICE . 3 times they keep charging me for extra bottles that i didnt ask for the delivery is so messed up they are so unprofessional they keep on charging you for something you did not ask for the delivery guy delivers whenever he feels like it they don't go by schedule and they are so rude customer service if you would like to go with the water company so this wouldn't be it for sure so save your money save your time and look for another company Crystal Water is the worst company ever.
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Review
#870565 Review #870565 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problems with payment

Crystal Springs Water in Willards, Maryland - WORST COMPANY

1.4
Details
Cancelled our service because Crystal kept missing out delivery dates and then we would run out of water. My husband and I live with a well system and our water is not exactly palatable. So when we run out of drinking water from the "reliable company" we hired, we then have to go out and buy our own. Not only do they miss the dates.....they then don't come for another week or so. So, we decided to cancel and went with a local company. It has been a MONTH and Crystal still hasn't picked up their bottles or the water cooler. We have called EIGHT TIMES and each time was assured that they would be out the next day to pick up their equipment. Nope, never, never, never happened!! AND then we got charged for equipment rental! I work in customer service and if I treated my customers this way I wouldn't have any. Please do not use this company. They treat you like garbage. It takes me a lot to get worked up.....honestly this is the first negative online review I have ever written......that's how pissed off I am.
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1 comment
Anonymous
#1107053

Update: STILL HAVE WATER BOTTLES AND COOLER AT OUR HOUSE. We were told TWO more times that they would be out to pick everything up.

My husband ended up having to cancel his credit card so that we wouldn't get charged anymore.

He sat on the phone with them on and off for THREE hours the other day. Finally he got the cell number of a manager who assured him that she would call at 9 AM the next day to discuss problems. She never called so he called her and left a message.

That was 2 days ago. HORRIBLE *** COMPANY.

Review
#781533 Review #781533 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Poor customer service

Contact Crystal Springs Water Customer Service

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
All Crystal Springs Water Contacts

Crystal Springs Water Products and Services Reviews

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Crystal Springs Water Customer Care Review

1.0
Details
The worst company, 55 min to talk to customer service
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Review
#892424 Review #892424 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
Poor customer service