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Crystal Springs is by far the very worst company I have ever dealt with. Consistent errors, unfriendly customer no service staff, and always nickel-and-diming customers. Now I'm getting charged $2 per month for a paper invoice! It also takes more than an hour to get...
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1.8
I didn't like
  • Very poor customer service
#905237
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This company BY FAR has the WORST customer service that my husband and I have experienced. EVER! We arranged for water service while at CostCo last Saturday. We were told that someone would contact us to arrange a delivery day which they did and we arranged for that...
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1.0
#919946
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Greetings. My water bill account was slightly behind. I contacted Crystal Springs October 27, 2016. I paid the bill in full, including an extra month for the cooler. We had been without water for two weeks. I asked to deliver on Friday, October 28. I was promised...
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#949080
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Well I am a new customer. I signed up and was promised a delivery date of the 23rd. I realized by the 28th that I did not have no water, no call, no email or anything justifying why I have not gotten what was confirmed. I called a technician and they promised me a...
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2.5
#913829
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It company is a huge disappointment. don't use them!!! Can even get water delivered yet the driver falsifies records saying it was delivered. I've been waiting since last week for water to be delivered and I'M STILL WAITING. CS gets blasted and it's not even their...
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1.6
I didn't like
  • Delivery and customer service
#885035
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Please help me get rid of you. The easiest thing is for you cancel my account and come and pick up your stuff. I am tired, now. Cooler doesn't work. You won't fix. Bringing water I don't need. You don't respond to my complaints. You have me sitting home for days...
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1.3
#917457
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I was delivered my Tank and 3 bottles of water on 8/22/16 from Crystal Sdpring Water Co. The hot water valve did not work. It was agreed to come and bring a new tank but it never came. On Fri. 9/9/16, the man came and brought 1 tank. He daid he would come on Mon....
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5.0
#919469
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Im here in miami gardens fl with the crooket bottle water company i've ever seen.they take what they want from your account without you recieving the products you're suppose to get. I was charged $43 for 3cases of water after the driver said he gave me 6 cases.i still...
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1.0
#929917
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Been trying to prove that the payment posted to the account.It has almost been two weeks. No one listen!! They keep telling me a script really??? I even scan and email proof to the so called collection department.They don't have a clue can't see payments that cleared...
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I didn't like
  • Unprofessional they are
#909014
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Contact Crystal Springs Water

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
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Crystal Springs Water Products and Services

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Crystal Springs Bottled Water Delivery Service Review

Absolutely the WORST customer service I've ever had in my life! These people lie, deduct money from your account even when your account is closed, and overcharge you. The delivery guy is always at least 5 days late, and the cs reps are rude as ***!! DO NOT be a patron to this company. Not to mention every single time you call, hold times are no less than 24 minutes.
#922208
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