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Crystal Springs Water in Atlanta, Georgia - Absolutely Awful!!!

1.8
Details
Crystal Springs is by far the very worst company I have ever dealt with. Consistent errors, unfriendly customer no service staff, and always nickel-and-diming customers. Now I'm getting charged $2 per month for a paper invoice! It also takes more than an hour to get through to someone on the phone who can help you. And more than an hour for a supervisor. The driver who was on our route was very friendly and he often rolled his eyes at the incompetence of management and the hiring of the most poorly educated people as customer service staff. Please save yourself the turmoil and aggravation and avoid this company!!!!
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Review
#905237 Review #905237 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Cons
  • Very poor customer service
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution

Crystal Springs Water - Delivery Service Review from Atlanta, Georgia

1.0
Details
This company BY FAR has the WORST customer service that my husband and I have experienced. EVER! We arranged for water service while at CostCo last Saturday. We were told that someone would contact us to arrange a delivery day which they did and we arranged for that following Wednesday. My husband stayed home from work in the morning to be there for the delivery. No call, no show. He called customer service and requested that the branch manager call him to discuss the matter AND again arranged a delivery for Thursday. He AGAIN stayed home from work and AGAIN..... No call, no show AND no call from the branch manager to this day. My husband called and asked for a manager this morning, Friday to get answers and a name and number for the person responsible for the delivery and was pretty much stonewalled by the manager even when he asked for corporate contacts to file a complaint. After 1 hr of getting nowhere with the manager. We just asked to cancel service with a confirmation email. My husband was initially denied a confirmation email by the manager despite his repeated requests that he do so. The manager told him that he was not allowed to send an email, but a customer service rep the previous day was able to copy my husband on the email that was sent to the branch manager. My husband stood his ground and demanded a confirmation email of the cancelation and finally got one. Please heed all of the poor reviews posted about this company. CostCo seriously needs to cut all ties with them. Unbelievable!
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Review
#919946 Review #919946 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Poor customer service

Crystal Springs Water in Atlanta, Georgia - Terrible first impression!

2.5
Details
Well I am a new customer. I signed up and was promised a delivery date of the 23rd. I realized by the 28th that I did not have no water, no call, no email or anything justifying why I have not gotten what was confirmed. I called a technician and they promised me a call back from management to rectify the matter within 48 hrs. When they mentioned the name of my route driver, I instantly recognized him and figured out why my water hasn't been delivered. I never got the call back, and I called again after the 48 hrs and the same thing was told to me. The representative told me she sent a email to the manager and promised a reply within the 48 hrs but now its 4 days and I am fed up with this inconsistency. I am a paying customer and should not be ignored so I am going to cancel service and find a another provider. It's true, first impressions is everything. Too bad for me that I did not have a good one with Crystal Springs.
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Review
#913829 Review #913829 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery
Preferred solution
Full refund

Crystal Springs Water in Atlanta, Georgia - WORST COMPANY KNOW TO MAN

1.6
Details
It company is a huge disappointment. don't use them!!! Can even get water delivered yet the driver falsifies records saying it was delivered. I've been waiting since last week for water to be delivered and I'M STILL WAITING. CS gets blasted and it's not even their fault. Who's in charge of the suppose to be company? I'm sure that person gets their water on time. I called to cancel my service and I'm still waiting on someone to pick up their cooler. I can be the VP of Customer Service and run a tighter ship than these characters. Someone please come help this people.
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Review
#885035 Review #885035 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • Delivery and customer service
Reason of review
Problem with delivery

Crystal Springs Water in Atlanta, Georgia - Canceling service because of poor service

1.3
Details
Please help me get rid of you. The easiest thing is for you cancel my account and come and pick up your stuff. I am tired, now. Cooler doesn't work. You won't fix. Bringing water I don't need. You don't respond to my complaints. You have me sitting home for days and you never come. You change delivery dates without informing me. You charge me for water I didn't request. Your phone service is lousy. What you call 15 minutes is well underestimated. I have held on for over any hour, only to be lied to. I just want to get RID OF YOU. I need you and your pathetic co pans out of my life. It appears that I will have to go in another direction. What ever happened to good service!
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Review
#917457 Review #917457 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Poor service and cancellation process
Preferred solution
Cancel my subscription and come and pick up your stuff without standing me up.
Tags
  • UNRESOLVED ISSUES

Crystal Springs Water - Delivery Service Review from Atlanta, Georgia

5.0
Details
I was delivered my Tank and 3 bottles of water on 8/22/16 from Crystal Sdpring Water Co. The hot water valve did not work. It was agreed to come and bring a new tank but it never came. On Fri. 9/9/16, the man came and brought 1 tank. He daid he would come on Mon. 9/12/16, no show. I called office and I was told he would come and deliver a new tank on 9/14/16, no show. I called on 9/15/16 and informed them that despenser is now leaking from the bottom and if man don't come today, Thurs. 9/15/16, I want to cancel subscription. They are hard to contact or they will not call back. CANCEL MY SUBSCRIPTION AND COME AND GET YOUR DESPENSER AND 2 BOTTLES PLEASE.
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Review
#919469 Review #919469 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Poor customer service

Crystal Springs Water - Delivery Service Review from Atlanta, Georgia

1.0
Details
Im here in miami gardens fl with the crooket bottle water company i've ever seen.they take what they want from your account without you recieving the products you're suppose to get. I was charged $43 for 3cases of water after the driver said he gave me 6 cases.i still have'nt gotten a refund yet so i closed my account just after 3 months of liers behind the phone left me on hold.i rather buy water fr walmart.
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Review
#929917 Review #929917 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery

Crystal Springs Water in Atlanta, Georgia - Non delivery of water after bill is paid

Greetings. My water bill account was slightly behind. I contacted Crystal Springs October 27, 2016. I paid the bill in full, including an extra month for the cooler. We had been without water for two weeks. I asked to deliver on Friday, October 28. I was promised delivery. When I returned to the office on Tuesday, November 1, still no water. I called back that day and listened to apologies. I was promised delivery by Wednesday, November 2. On Friday, November 4, I contacted the office about water delivery, STILL NO WATER! I called again on Friday, November 4, and was told the account manager said not to deliver to our address. I was thoroughly pissed. They took my money and refused to deliver. I demanded a water delivery by next Monday or I'm contacting upper management and filing a better business bureau complaint.
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Review
#949080 Review #949080 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • No Supervisor Available

Crystal Springs Water in Atlanta, Georgia - Poor Service

Been trying to prove that the payment posted to the account.It has almost been two weeks. No one listen!! They keep telling me a script really??? I even scan and email proof to the so called collection department.They don't have a clue can't see payments that cleared to Crystal Springs. They are worried about collecting fees not trying to see that the past due amount has been paid. I am frustrated that no one, I mean no one wants listens they just talk and assume. keep telling me about fees and etc I just want it to be the corrected so I can pay a whooping 48.73
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Review
#909014 Review #909014 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Cons
  • Unprofessional they are
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Crystal Springs Water Customer Service

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
All Crystal Springs Water Contacts

Crystal Springs Water Products and Services Reviews

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Crystal Springs Bottled Water Delivery Service Review

Absolutely the WORST customer service I've ever had in my life! These people lie, deduct money from your account even when your account is closed, and overcharge you. The delivery guy is always at least 5 days late, and the cs reps are rude as ***!! DO NOT be a patron to this company. Not to mention every single time you call, hold times are no less than 24 minutes.
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Review
#922208 Review #922208 is a subjective opinion of poster.
Reason of review
Poor customer service