State: Georgia Clear all filters (45 of 355 reviews match)
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Quality of the water is not the issue. Lack of service is. I have complained numerous times and have not been able to resolve the issue of delivery. They have left more bottles than I asked for or they do not show up when they are scheduled to. As of this date...
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1.8
I didn't like
  • Delivery and customer service
#949104
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Greetings. My water bill account was slightly behind. I contacted Crystal Springs October 27, 2016. I paid the bill in full, including an extra month for the cooler. We had been without water for two weeks. I asked to deliver on Friday, October 28. I was promised...
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#949080
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Im here in miami gardens fl with the crooket bottle water company i've ever seen.they take what they want from your account without you recieving the products you're suppose to get. I was charged $43 for 3cases of water after the driver said he gave me 6 cases.i still...
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1.0
#929917
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Crystal Springs Bottled Water Delivery Service Review

Crystal Springs Water
#922208
Absolutely the WORST customer service I've ever had in my life! These people lie, deduct money from your account even when your account is closed, and overcharge you. The delivery guy is always at least 5 days late, and the cs reps are rude as ***!! DO NOT be a patron to this company. Not to mention every single time you call, hold times are no less than 24 minutes.
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Crystal Springs Water Delivery Service Review

Crystal Springs Water
#823517
I'm a brand new customer and they already pissed me off to my highest level of pisstivity!!! My very 1st order was wrong! I ordered 1 bottle of Purified water and I got 4 bottles of Spring water. I told them to suspend my service until they learn how to follow instructions!
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Crystal Springs Water Delivery Service Review

Crystal Springs Water
#821248
1.3
Details
You guys are upsurd 8 weeks no response to pick up a wrong delivery Over 20 phone calls 121 robin drive roswell ga 30075 Contacted a lawyer and am going to take leagal action
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Crystal Springs Water Water Cooler Review

Crystal Springs Water
#662181
1.0
Details
New customer. Was told delivery of cooler and water would be here between 8am and 4pm. With that large of a window you would think they could be on time. Nope. It's 5:35 and I'm still waiting and questioning my decision
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This company BY FAR has the WORST customer service that my husband and I have experienced. EVER! We arranged for water service while at CostCo last Saturday. We were told that someone would contact us to arrange a delivery day which they did and we arranged for that...
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1.0
#919946
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I was delivered my Tank and 3 bottles of water on 8/22/16 from Crystal Sdpring Water Co. The hot water valve did not work. It was agreed to come and bring a new tank but it never came. On Fri. 9/9/16, the man came and brought 1 tank. He daid he would come on Mon....
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5.0
#919469
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Please help me get rid of you. The easiest thing is for you cancel my account and come and pick up your stuff. I am tired, now. Cooler doesn't work. You won't fix. Bringing water I don't need. You don't respond to my complaints. You have me sitting home for days...
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1.3
#917457
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Well I am a new customer. I signed up and was promised a delivery date of the 23rd. I realized by the 28th that I did not have no water, no call, no email or anything justifying why I have not gotten what was confirmed. I called a technician and they promised me a...
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2.5
#913829
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The customer service at this company is ridiculous. When you call the 800 number you obviously get sent to a national call center and can never reach your local delivery office so your issues never get resolved. Any time my driver went on vacation, I didn't get my...
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1.0
I liked
  • Eric
  • Delivery man
I didn't like
  • Customer service at the call center
  • Local office cannot be reached
#910791
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Been trying to prove that the payment posted to the account.It has almost been two weeks. No one listen!! They keep telling me a script really??? I even scan and email proof to the so called collection department.They don't have a clue can't see payments that cleared...
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I didn't like
  • Unprofessional they are
#909014
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Crystal Springs is by far the very worst company I have ever dealt with. Consistent errors, unfriendly customer no service staff, and always nickel-and-diming customers. Now I'm getting charged $2 per month for a paper invoice! It also takes more than an hour to get...
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1.8
I didn't like
  • Very poor customer service
#905237
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