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For Costco members at Northern to Middle New Jersey, don't even bother with Crystal spring water delivery services. Customer service extremely poor and they avoid allowing you to speak to someone with higher authority.

In my case, no water delivery services from April 2017 to August 2017 after several attempts and schedules to have water delivered to northern New Jersey. It did not happened after at least 10 phone calls and promises to deliver. Supervisors notified and made promises of the delivery and still no delivery of the 5 gal water bottles for months. Costco don't even bother getting involve.

All phones calls automatically routed to Crystal spring. They just ignore all complaints, and repeatedly state the Edison distribution is having system issues.

Same excuse for years. They will pretend and promise to reschedule, but keep on failing.

Product or Service Mentioned: Crystal Springs Water Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $500.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Aug 13, 2017.
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