Manufacturer: Crystal Springs Water Category: Delivery Services Clear all filters (189 of 17505 reviews match)
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They move my delivery date without letting me know. The first one - I was Ok. The 2nd and 3rd time, cmon. A little courtesy call wouldn't hurt. Here's what broke the camels back. Finally, after long years with Crystal - I'm divorcing this company. Moved my delivery...
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#1100939 by anonymous
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Man I just cancelled my service. Worst service ever... They don't know what they are doing. How hard is it to send me water. They have done it before in the pasted. Wonder if there is a new guys/gal. Now the manager said I will email a higher branch.. That is what the...
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1.0
I didn't like
  • Unreliable and bad business practice
  • Customer service
  • Long hold times on calls
#1095507 by shawnacicolin_25
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Our original bottle water delivery company was Laurel Valley, and I never had problems with them. But like most companies these days they too got bought out. My experience in detail with Crystal Springs is of total dissatisfaction. The Strange thing is it's run by the...
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1.0
I didn't like
  • Delayed delivery
  • Inability to refund money when they made a billing error
  • Never being able to rely on what they told me
#1092971 by anonymous
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Crystal Springs Water - Stay Away

by anonymous #1095472
1.0
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I have this servive for three months. The worst ever. Never show up, even after complaints and reschedule. Never once on schedule. Stay away. Non existent customer service or managers. canceling tomorrow. i just cant believe how Costco would attach their name to Crystal Springs ?
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Crystal Springs Water - Horrible service all around

by anonymous #1072941
1.0
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First off the customer service is awful you call in to the center you're on hold forever secondly there were several missed deliveries that had no explanation to it at all and last but not least my bill has many discrepancies in it and no one has an answer I am canceling my service I'm done
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Crystal Springs Water - Disorganised

by anonymous #1070745
So many things wrong from custoner service, to delivery it would take a mini book. Bought Shenandoah out, which was better, charging higher delivery fees and fee to get your paper bill! Asked them to pick up the equipment. I'm done, and waited all day no show. Typical of their service. Manager said he doesnt know when they'll have time to pick it up and will call tomorrow! WOW
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Crystal Springs Water - Delivery very bad

by anonymous #1057315
1.8
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Bad service, The worst service on the market, the automatic system call me to confirm delivery and never appear, I've been 5 galontwo months without receiving delivery , I had to buy at Walmart. I do not recommend it
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When we first got service in 2014, it was great. We never had a problem, but today is a different story. They stink! What's worse is that with all these complaints against them, they do not change. They need to be hit in the wallet! Last week, I was promised one of...
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#1089378 by anonymous
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I was out of water before my delivery date of August 9th. Had to go buy bottled water. I sat my bottles out on 8/9 and they never came. Called several times and they told me my delivery date was August 16th, not what my calendar that they sent me said. Sometimes when I...
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Crystal Springs has been a nightmare from day one! Never on time with water delivery! Lots of no shows! We have had a broken unit for over 3 wk.s now and no resolution. Every day they say tom., tom, tom! I think I am going to post some fliers and hand them out to...
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#1088286 by anonymous
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For Costco members at Northern to Middle New Jersey, don't even bother with Crystal spring water delivery services. Customer service extremely poor and they avoid allowing you to speak to someone with higher authority. In my case, no water delivery services from April...
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I contacted Crystal Springs for a delivery and since it was not a normal delivery I was told it would take 4 days which would have been on a Friday. Friday we received no delivery, I called at 4:30 to see if they were going to make the delivery and was told it was...
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Anonymous
Carolina

Dealt with the same promises of delivery and never received. After cancelling, still did not come back for cooler or empty bottles. Sad for a well known business but poor cust...

There must be some type of software glitch because I had a vacation hold for delivery but water was still delivered. I came home after 6-weeks away and had bottles 5-gallon water jugs on my front porch. Nothing says, "We are not home" like having 6 bottles of water...
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I called their customer service multiple times. They scheduled again and again, but still no delivery. We ran out of water, so we had to cancel the service and switched to another company. After I cancelled the account, they still charged me for 6 bottles of 5-gallon...
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1.0
#1079011 by anonymous
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