Crystal Springs Water Phone Numbers and Emails

Toll-Free Number:

  • (800) 728-5508
Send Message

Customer Service:

  • (800) 201-6218
  • (866) 407-7873

Crystal Springs Water Emails:

Customer Service
Media
Is this your business?
PissedConsumer Club

Contact Information

Crystal Springs Water Website:

Crystal Springs Water Help Center:

Corporate Office Address:

Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States

Other Info (opening hours):

Hours

Monday - Friday: 8:00 am - 9:00 pm EST

Saturday: 9:00 am - 6:00 pm EST

Sunday: Closed

More contact details

Crystal Springs Water Customer Service Reviews

1.2 / 5
Bad
Guest-5327680
The most horrible water delivery. And I mean HORRIB:E
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

They have never once delivered on time. Customer Service is terrible, just apologies and never correcting the underlying root cause of the delivery problems.NEVER USE THIS COMPANY

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Aanya Sdr
Order paid and not delivered
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1.0

terrible, I made my first purchase and they canceled delivery 3 times without prior notice and already deducted the money from my account. Worst company I've ever seen and the customer service is terrible! run away

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How Good is Crystal Springs Water's Customer Service?

Shrihan Ner
Shrihan Ner
Feels Disappointed | Jul 15, 2023

I still don't have a cooler or water...there is supposed to be a delivery Monday but I have doubts that I'll get anything. I have been trying to get set up for two months! During the last few weeks I have been set up for delivery two times and this is the third.

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Key Hfw
Key Hfw
Feels Disappointed | Mar 21, 2023

Bad delivery service

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Paul D Esp
Paul D Esp
Feels Disappointed | Oct 07, 2022

They are nice but don’t listen to their customers needs that we’ll. I had to request to speak to a supervisor because I canceled deliveries on 2 separate occasions via there automatic phone system because we had enuf water and the driver showed up anyway with water to my surprise. The conversation with the supervisor was cordial but I made it clear if it happens again I was gonna just refuse delivery. It’s my opinion they do that to keep changing you something every month. In any event. I made it clear that if their automated cancellation system doesn’t work next time I’m gonna just refuse delivery I have plenty of water as explained to them. Now I think they ignore me and blame it on the automatic phone system not working properly so they can deliver water and charge us anyway. That’s not a good way to do buisness. Especially in customer service

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Summary of Crystal Springs Water Customer Service Calls

205 TOTAL
CALLS
04:22 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Crystal Springs Water?

Shipping and Delivery Question:

  • “Order delivery”
  • “Where is my water delivery”
  • “No water delivery i”

Payments and Charges Question:

  • “Payment was denied”
  • “Payment”
  • “Pay bill”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel service after 8/30”
  • “Cancel delivery”

Staff Question:

  • “Customer service”
  • “Water service question”
  • “Terrible service and I was lied to”

Product/ Service Question:

  • “Broken pipe”
  • “Water dispenser leaking”
  • “My cd water has never worked and have been waiting on a replacement for a few months now !”

Request for Information Question:

  • “Checking delivery status”
  • “About my order”
  • “To ask about a specific item”

Return/ Replace Question:

  • “Returning call”
  • “Return”

Account Question:

  • “New acct”
  • “Account info”

Employment Question:

  • “I'm trying to get a job”

Other Question:

  • “Pinch hole on a plastic 5 gl”
  • “Need water”
  • “Driver only left 1 bottle”

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