Product: Crystal Springs Water Pick Up Service Clear all filters (23 of 23 reviews match)
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On my end of July delivery for Aug 2017 delivery the delivery man picked up 5 empties, leaving 4 full, then I get canceled for complaing.They stole my sisters empty which I had cleaned, let drying outside to return to her in Fresno 145 miles north, and I had no bottle....
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2.9
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Crystal Springs Water Pick Up Service
#1091970
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After several attempts and schedules to have water delivered to my mother, it did not happened after several phone calls and promises to deliver.Supervisors notified and made promises of the delivery and still no delivery of the 5 gal water bottles for several weeks....
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Anonymous
dlp in nc

I had this same issue with them over the years.One year, they didn't deliver to us for an entire month, but billed us for the water not delivered. Then they kept promising to ...

Anonymous
johnc

Unfortunately, you are not the only one. This company absolutely sucks. Everytime you call to speak with someone about the day they promised to deliver water, they say oh we ...

2.2
Product
Crystal Springs Water Pick Up Service
I liked
  • Price and taste of water
I didn't like
  • Bad business practices
  • Unreliable and bad business practice
  • Inconvenience of not delivering as promised
#1083768
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after 5 attempts of calling their office, I have yet to Get any results, My last attempt was yesterday and I was assured that I would be contacted by a route supervisor, and as in all the attempts it did not happen.If you look up my account information you will see all...
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Crystal Springs Water Pick Up Service
#1074190
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Crystal Springs Water Pick Up Service Review

#995082
1.0
Details
I have been with them when they were known as Cloister. I had been with them for over 20 years, cancelled my account in early december 2016, still waiting for them to pickup cooler and 6 empty bottles. I stopped calling after several attempts,useless people. I am now with deerpark and everything is much better and cheaper.
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Crystal Springs Water Pick Up Service Review

#922414
Contacted crystal springs THREE times last week and once this morning to have 6 full bottles and two empty bottles picked up. Still no pickup.
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Crystal Springs Water Pick Up Service Review

#815219
Terrible customer service, scam to bring in water containers but never pick up old ones, do they can charge 10 per container/month as rental. Delivery is unreliable. Will nickle-dime customers to death.
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Crystal Springs Water Pick Up Service Review

#784015
2.6
Details
I am too hapoy with their secive, deliveries are literally never on time. Customer Service is no help, I spent countless hours on the phone with them trying to correct mistakes that the company had made ( for example, telling me that someone would come to pick up the empty bottles, but not picking it up on four SEPARATE OCCASIONS and counting). I juts keep hearing the same and norhing.
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The driver left the bottles in the drive way, forcing the customer to have to carry them inside.I had to 4 times. The first time was told they would be picked up by Tuesday, it didn't happen, called on Wednesday, again was told they would be pick up, it didn't happen....
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Crystal Springs Water Pick Up Service
#1054870
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No show for leaky bottle pick up three times.On hold for over 20 minutes trying to deal with these people. The worst customer service I have ever had to deal with. Never mind ever talking to a sales rep. Customer service tells you they don't have a direct line. I...
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Crystal Springs Water Pick Up Service
#1050528
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Have cancelled service and requested pick up of over 70 empty bottles 4 times, have received 4 pick up dates and confirmation numbers.6 months later we still have over 70 empty bottles in our lobby. CS continues to try and bill us for a delivery they made after the 1st...
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1.0
Product
Crystal Springs Water Pick Up Service
#1049320
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First off, I suspened my delivery ...last year in Feb due to going out town. I was told when I got back to let them know and they will start my service up again. They never stopped the deliveries. I got home to two months worth of bottles that they then ... wouldnt...
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1.0
Product
Crystal Springs Water Pick Up Service
#1011597
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They delivered 100 bottles of water. We used it all for a project. Now they refuse to pick them up. I hate to throw away 100 large 5 gallon plastic bottles in the landfill. It is like the company doesn't care. They delivered 100 bottles of water. We used it all for a...
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Crystal Springs Water Pick Up Service
#956188
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Cancelled service 3 weeks ago and no one has turned up to pick up the equipment and bottles.Have been calling them everyday. They keep saying they will come the next day but nothing happens. Do not have access to supervisors. Looks like a scam like wells fargo did. Get...
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1.0
Product
Crystal Springs Water Pick Up Service
I didn't like
  • Very poor customer service
  • Way i was deceived
  • Failure to follow through of the route manager
#924426
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Crystal continues to bill me but refuses to pick up the product or give me a location to drop off the product.I canceled the services due to all the fees each month. Fives dollars in junk fees for billing and delivery fees. Every six months it seems like they have a...
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1.8
Product
Crystal Springs Water Pick Up Service
I didn't like
  • Customer service
  • Not once did we get a call from the driver nor a supervisor
  • Long hold times on calls
#922887
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