Product: Crystal Springs Water Home Delivery Service Clear all filters (2 of 2 reviews match)
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Crystal Springs Water in Plainsboro, New Jersey - Pathetic Service or Business Model

1.0
Details
Twice this company has failed to keep up its promise. They have a central call center for USA in Florida (potentially outsourced) that has no access to local branches via phone or via internal systems to check on inventory, track orders/deliveries. The worst part is they don't give honest answers - WE CAN OR WE CANNOT. The customer service representatives keeps repeating "We can take your order but cannot guarantee a delivery". Which means you can neither go and buy from outside nor wait without water at home in peak summer ! Wonder why Costco is endorsing and promoting this partnership.
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Review
#1573754 Review #1573754 is a subjective opinion of poster.
Service
Crystal Springs Water Home Delivery Service
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Deliver product or service ordered
1.0
Details

Update by user Sep 04, 2018

I'm still on hold trying to cancel. It has been 45mins and noone has came back to the phone yet.

Original review posted by user Sep 04, 2018

One time they even lied said they came out and I had empty bottles stull on my pourch and i was home all day. Never delivered on time i was first told every 2 weeks tgen when I called to complain they didnt show up I was told i was on the three week cycle then when...
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Review
#1346652 Review #1346652 is a subjective opinion of poster.
Service
Crystal Springs Water Home Delivery Service
Reason of review
Bad quality

Contact Crystal Springs Water Customer Service

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
All Crystal Springs Water Contacts

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