Product: Crystal Springs Water Delivery Service Clear all filters (240 of 240 reviews match)
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Crystal Springs Water - The worst

1.0
Details
I've been buying my 5 gallons of Crystal Springs at Publix for 10 years I decided to let my neighbor help me with a delivery and my first bottle cost me $24 now they're trying to Bill me another 19 when I never received anything they don't answer their phone or get back to me I can go right to Publix and buy it for 6:49 a bottle these people charge me for the deposit after I return the bottle they charged me $5.40 delivery and $4 paper charge it's absolutely ridiculous it's been the absolute worst experience of my life keep going to Publix in bar in your water
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Review
#1697537 Review #1697537 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • All they are a con
Reason of review
Pricing issue
Loss
$43
Preferred solution
Full refund
Tags
  • UNRESOLVED ISSUES
  • Lack Of Account Update
  • Poor Billing Department
1.5
Details
I was a new customer with standard expectations of reliable service, especially as a new customer. I was excited to receive my new cooler. I ended up taking a half day off work to be home to accept the new cooler. About 8:50am I received a call from the delivery person...
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Review
#1674913 Review #1674913 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • Let customer know when they order if product not available
Reason of review
Order processing issue
Loss
$100
Preferred solution
Let the company propose a solution
Resolved
1.9
Details

Update by user Oct 04

My new water cooler was delivered finally!

Original review posted by user Oct 04

I've been with Crystal Springs for years and had never had a problem with them, until this year . I got a new delivery guy & he was a problem from the start as to not delivering & not communicating to me that he wouldn't...
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Review
#1671580 Review #1671580 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery
Preferred solution
Delivery on time & communicate when you can't

Crystal Springs Water in Orlando, Florida - Worst driver/delivery ever

1.0
Details
We had Deep Rock in Colorado which is the same company here doing business as Crystal Springs Water. We never had the troubles in Colorado. The driver here takes it upon himself to change our delivery order, each time, leaving less than what we order. I have called several times to resolve, driver is still a problem and continues to only deliver what he feels we need instead of our actual order. I wouldn't suggest using this service and will be actively looking for a new water delivery service.
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Review
#1621687 Review #1621687 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Pros
  • Like the water and the hot and cold feature of the water unit
Cons
  • Delivery man failure to deliver correct order
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Featured
1.5
Details
Crystal Springs Water - The absolute worse water delivery company
Crystal Springs Water - The absolute worse water delivery company
Crystal Springs Water - The absolute worse water delivery company
My dispenser no longer chilled water so I needed a replacement. Made an order to replace (July 18th, 2019) and was told that as of July 1st, all water dispensers were charged a $2.99/month rental fee (No fee on original dispenser). Increase frustration. Then the...
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2 comments
ToweringBoxerDog619
#1770923

Crystal Springs Water is by far the worst company I've ever had the displeasure of working with. In 2016 they abruptly stopped delivery of our water without notice and without cause.

We contacted them for over a month trying to get it resolved. At 60 days we requested to cancel the service. It was at this time that we received an apology from their customer service staff and a promise that they would reverse the bill for the two months where the water was not delivered. Fast forward to 2019.

My wife and I applied for a mortgage and noticed that our scores weren't where we expected them to be. Upon inspection of our report we noticed a collection from a company called Credit Bureau Associates. When we called CBA they advised us that the bill was for a water bill from Crystal Springs from 2016. Needless to say my jaw as on the floor.

I called Crystal Springs two weeks ago and asked them if they had lost their minds, I advised CBA that the bill should have never existed in the first place. Crystal Springs refused to help us and said that we had to deal with the 3rd party collection company. I advised CS that it should have never went to collections because it was supposed to be reversed. No one at their office was willing to help, and no one cared.

I called about a dozen times trying to get someone to help me and it was as if each person was more inept than the previous representative. I wrote a review on Yelp to let the public know what I'm dealing with to try and save someone else from having to go through a similar experience. This screw up from Crystal Springs could have cost me tens of thousands in finance charges on a mortgage because of a higher rate with my credit being damaged by CS. To my surprise the owner of CS reached out to me on Yelp.

I explained the story to him, and after four days of "research" came back today to tell me that the reason my account was went to collections was because I had a bill for two months.. I laughed...

So in addition to their customer service team being completely incompetent, their reading comprehension is terrible too. This is by far one of the worst companies in existence, and judging by reviews that are similar to mine, I have no idea how they're in business.

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Review
#1621043 Review #1621043 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Pros
  • Route driver was accomodating
  • Better when called crystal rock
Cons
  • Unreliable pickup then had to reschedule 6 times
  • Communication between customer reps and area manager nonexistent
  • No accountability
Reason of review
Poor customer service
Preferred solution
I cancelled service after 7 years
Tags
  • Unreliable Pickups

Crystal Springs Water in Buffalo, New York - Poor customer service

3.1
Details
Crystal springs took over for. Glacier Mountain on January of 2019. In all the years prior, not one complaint. Once the take over took effect, i was billed incorrectly. I called and emailed every month till June before it was finally resolved. My son and i have the same address, same last name etc.i kept getting billed for his water ( double my order) and we always separated the emptys. Every phone corrected one problem and caused another. It still has not been resolved completely but i am tired of the time i wasted so far and gave up..i guess its as good as i can expect for now.
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Review
#1615241 Review #1615241 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Since January 2019, i have been trying to resolve a balance that belongs to my son. We live at the same address. We separate the bills and bottles. I am direct debit my son is not. He gets double the product. I am getting billed for his water and i am up to date on...
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1 comment
Anonymous
#1720019

To be quite honest that would confuse the *** out of me too. Usually accounts are linked to an address...which you share.

Just pay each other and get one account or get separate housing. You're like the people who try to pay at the register with 5 different credit cards.

I would hate to see what happened in your relationship anyway where you live together but have to have separate bills for the same service. I doubt your electric company would humor this.

Review
#1530828 Review #1530828 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problems with payment

Crystal Springs Water - The delivery scheduled monthly?

1.3
Details
On the delivery day, no water, called company was told delivery the next day. One more day, no water, called again and was told next day. I called again and was told next day. So called again and still no delivery.
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Review
#1524292 Review #1524292 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • Unreliable told delivery then had to call 3 days
  • Unreliable
  • Absolutely unreliable - no one came
Reason of review
Problem with delivery
Loss
$24
Preferred solution
Let the company propose a solution
Tags
  • bad delivery service

Crystal Springs Water in Orlando, Florida - Worst service ever

1.0
Details
Moved and had service transferred. They continued to service both residence for over a year. When I disputed the services and attempted to close the accounts it took over a year in which they sent both accounts to collections althought geese were deducted electronically from my checking account. Fast forward to now, I'm still receiving statements on two closed accounts with no service and had to call again to ensure the accounts were closed.
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Review
#1522647 Review #1522647 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Order processing issue

Contact Crystal Springs Water Customer Service

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
All Crystal Springs Water Contacts

Crystal Springs Water Reviews

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Crystal Springs Water reviews

Crystal Springs Water in Brooklyn, New York - The worst company

The worst company. They just do not show up on the day of delivery. Every time that I called customer service, it took 30 minutes or more to get a hold of them. They are never helpful, not even when you speak to a supervisor. They are apologetic but can never find a solution. They cannot communicate to the driver nor to the branch manager. They claim that they leave messages to the branch manager but apparently he ignores them. I had situations where they did not deliver 3 times consecutively eventhough I called customer service non stop. NEVER AGAIN!!! I cancelled my account and they did not even show up to pick the empty bottles on the day they were suppose to.
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Review
#1501880 Review #1501880 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Poor customer service