Product: Crystal Springs Water Customer Care Clear all filters (48 of 48 reviews match)
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Crystal Springs Water in Egg Harbor Township, New Jersey - THE WORST CUSTOMER SERVICE EVER!

1.0
Details
For the past 2.5 months I've been trying to cancel the service and get them to pick up 8 empty bottles and they are not helping me!!! They say that I need to speak with the manager but the manager never calls back. On top of the price of the water, they charge a rent fee for bottles, this is when they do whatever they want. Unfortunately I allowed them to deduct charges directly from my account and the water charges were around $50 - 60 a month! it's ridiculous
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Review
#1606789 Review #1606789 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Cons
  • Horrible customer service
  • No one has called back
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Crystal Springs Water in Seattle, Washington - Call many times and never come pick up the water

1.0
Details
I been calling the last couple months, they keep saying yes, and come pick up the cooler and the water. I scheduled an appointment with them, and wait for them at home all day, and they never show up (3 times like this already). Very bad customer service
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Review
#1597164 Review #1597164 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Cons
  • Failure to follow through of the route manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Crystal Springs Water in Lee, Virginia - Awful Customer Service

2.6
Details
Here I sit again, waiting for the LAST time, before canceling this service. No problems for four years. Water is great. Water delivery was almost always on time. But then the dispenser quit. “New” dispenser was delivered Monday morning which leaked all over my kitchen right after the driver left. They can only tell you that delivery will be between 8-5. Tuesday I canceled plans to wait for new dispenser. I called them at 4 and was told he WAS coming. At 6 I canceled dinner plans. At 7 I called and was told I had been “missed”. On Wednesday, driver called and promised he would be here first thing this morning. I called driver and he was placed on another route today. Great. I’m done. I cannot keep canceling appointments. Will look into Deer Park.
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Review
#1570117 Review #1570117 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Crystal Springs Water - Neglected

2.3
Details
I put in an online order the day before delivery day. It was not entered. No delivery. I called wad told I would get one the next day. No delivery. Called again same result. Called a third time and nothing. I am canceling service tomorrow. Been a customer for years. I am done. Go out of business please.
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Review
#1561904 Review #1561904 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care

Crystal Springs Water in Warren Township, New Jersey - Never receive deposit refund

$18 for 3 bottles deposit never refund. called many times. Customer service always said will refund to my credit card, but never happened.
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Review
#1536832 Review #1536832 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
never refund the deposit
Loss
$18
Preferred solution
Full refund

Crystal Springs Water - Absolutely the worst company ever.

1.0
Details
I was on auto payment and when the credit card because my bank changed my card, instead of notifying me they sent me to collections. They refuse to come and get their machine and the collection service AGA is shady at best. I have never in my life been in collections, I think they have a system in place for small water users to get additional revenue via fees or fines. Calling the Attorney General next.
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Review
#1487840 Review #1487840 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Cons
  • I wish i could give zero stars
  • Worst i have ever experienced
Reason of review
Problems with payment
Loss
$250

Crystal Springs Water in Binghamton, New York - The most inefficient water delivery service. I give them a negative million review. Very pooooorrr to the maXimum level

1.0
Details
Contacted them and they just say yes.
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Review
#1486570 Review #1486570 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Cons
  • Worst customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Crystal Springs Water in Redmond, Washington - Refund

I never write and bad review, but this Crystal Springs company is terrible. I canceled my service 12-3-2018 and still to this date never received my deposit refund. I call Crystal Springs and get a different answer ever time. DONT BUY ANY WATER from this company!!!!! Cystal Springs don’t care for there customer.
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Review
#1464751 Review #1464751 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$28
Preferred solution
Full refund
This company is thee worst Iv ever dealt with in my 52 years of dealing with all types of company’s. Zero Communication between the phone people and the drivers and even worst between the office people and the customers Iv been trying to get a new cooler for 8 months...
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Review
#1433674 Review #1433674 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
Poor customer service

Contact Crystal Springs Water Customer Service

Mailing Address:
Crystal Springs Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States
Phone:
(800) 728-5508
All Crystal Springs Water Contacts

Crystal Springs Water Reviews

  1. 204 reviews
  2. 54 reviews
  3. 12 reviews
  4. 2 reviews
  5. 4 reviews
Crystal Springs Water reviews

Update by user Dec 17, 2018

SCAMMMMMMThe future of beverage dispensing has arrived. Meet the AquaCafe®. From tea time to coffee break, this all-in-one innovation offers convenience by the cupful for homes and small offices.• 5-gallon bottle bottom-load water cooler• Single-cup brewer, K-Cup® pod...

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Review
#1425935 Review #1425935 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Cons
  • Problem solving skills
  • Never being able to rely on what they told me
  • Lies and lack of fulfilling order
Reason of review
Pricing issue
Loss
$386
Preferred solution
Full refund
Tags
  • Lack Of Account Update
  • Unreliable Delivery
  • No Supervisor Available
  • No Concern For Customer
  • Pathetic Company