Product: Crystal Springs Water Customer Care Clear all filters (0 of 34 reviews match)
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THEY BOUGHT THE COMPANY WE WERE USING..WE NEVER PAID A RENTAL FEE WITH OUR OLD COMPANY AND THEY SAID THAT WE DID. AND THEY CHANGED NOTHING WITH OUR BILLING AND IT WAS THE SAME AS OUR OLD COMPANY. I TOLD "AUTUMN" THEIR CUSTOMER SERVICE REP THAT I COULD FAX OR EMAIL THEM...
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1.8
Product
Crystal Springs Water Customer Care
I liked
  • Water boy - carlos
I didn't like
  • Customer service - autumn
#1104526
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Their coffee manager, Tom Bond (302-502-6762 for anyone that would like his phone number to register complaints about how their service was not taken care of), was completely NOT helpful in any way shape or form and had no empathy as to the issues that I had.Instead,...
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1.0
Product
Crystal Springs Water Customer Care
#1104399
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I've never known a company who couldn't answer a phone.We've been customers for about 6 years now, and any time I've tried to call them it's rare to get them on the phone. We're on our fourth water cooler. Yes, we've had four break on us due to shoddy design. When I...
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2.1
Product
Crystal Springs Water Customer Care
#1087549
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I ALWAYS RECEIVE MY DELIVERIES ON TIME!MY RSR IS THE SWEETEST GUY EVER AND ALWAYS MAKES SURE I HAVE WHAT I NEED. I WISH I COULD GIVE DS WATERS A 10+ RATING! WAY TO GO! THANK YOU FOR EVERYTHING YOU DO! THE CUSTOMER SERVICE IS ALWAYS SO KIND AND MAKE SURE THAT EVERYTHING...
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5.0
Product
Crystal Springs Water Customer Care
#1086709
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Crystal Springs Water - Horrid

It would take a mini book, worst custoner service and lack of management oversight. Cant get refund or even a final bill, they NEVER call back with info requested. Niw automated system says my bill is late, I have nit received a bill, nor an answer regarding my deposit refund. Save your self the stress, don't deal with company!
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Value for money
Website
Product
Crystal Springs Water Customer Care
#1085557
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Crystal Springs Water - STAY AWAY FROM DS SERVICES of AMERICA WATER COMPANY
DS Services of America, or in this case Crystal Springs Water is the worst company on the planet. They have the worst company rating in the nation. Go check the BBB and Google and Yelp if you do not believe me. These guys could care less about you or i or anyone for...
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1.0
Product
Crystal Springs Water Customer Care
I didn't like
  • Problem solving skills
  • Long hold times on calls
  • Rudeness and racism
#1077595
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The proof of why to NEVER DO BUSINESS with Crystal Springs water company is in the large list of complains you see here and not even 1 issue resolved or even spoken too. They do not care. Take your business elsewhere. I ask you all who have complained on here to BOMB...
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1.0
Centralia, Washington
Product
Crystal Springs Water Customer Care
I liked
  • That it ends
  • Delivery man
I didn't like
  • How i was treated like i did not matter
  • Waiting on the phone hours
  • Very poor customer service
#1077169
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Crystal Springs Water Customer Care Review

Your company did not deliver water so after numerous phone calls and promises of delivery i cancelled service. Every month i get a bill. Pick up your *** equipment and stop billing me. Its all in the file all the calls and no service. You have the worst customer service ever. Dont know how you stsy in business. You suck!
Product
Crystal Springs Water Customer Care
#1006718
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Do not use these guys.They started service for my small shop back in April. In August we moved two blocks down. I called them and informed them of the new address. I filled out a form that comes with the bill to also inform them of the move. I didn't get water again...
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Anonymous
Anonymous

I had the same problem when I moved to my new home. They suck!

Anonymous
Anonymous

Over the past year we have not had our water delivered on the right day. So, since they don't come on the right day the empties start to pile up. We are in a small apartment a...

1.0
Product
Crystal Springs Water Customer Care
I didn't like
  • Poor service and rude staff
#970303
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My business ordered water from this company, what a horrible experience. When we asked that our scheduled water deliveries be skipped the driver would still come and drop off the water to our neighbors since we were not in the office.We would be charged for the...
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1.7
Product
Crystal Springs Water Customer Care
I didn't like
  • Poor customer service
#960189
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