Manufacturer: Crystal Springs Water Category: Customer Care Clear all filters (31 of 31 reviews match)
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I've never known a company who couldn't answer a phone.We've been customers for about 6 years now, and any time I've tried to call them it's rare to get them on the phone. We're on our fourth water cooler. Yes, we've had four break on us due to shoddy design. When I...
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2.1
Product
Crystal Springs Water Customer Care
#1087549
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I ALWAYS RECEIVE MY DELIVERIES ON TIME!MY RSR IS THE SWEETEST GUY EVER AND ALWAYS MAKES SURE I HAVE WHAT I NEED. I WISH I COULD GIVE DS WATERS A 10+ RATING! WAY TO GO! THANK YOU FOR EVERYTHING YOU DO! THE CUSTOMER SERVICE IS ALWAYS SO KIND AND MAKE SURE THAT EVERYTHING...
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5.0
Product
Crystal Springs Water Customer Care
#1086709
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Crystal Springs Water - STAY AWAY FROM DS SERVICES of AMERICA WATER COMPANY
DS Services of America, or in this case Crystal Springs Water is the worst company on the planet. They have the worst company rating in the nation. Go check the BBB and Google and Yelp if you do not believe me. These guys could care less about you or i or anyone for...
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1.0
Product
Crystal Springs Water Customer Care
I didn't like
  • Long phone wait
  • Ridiculously long hold times
  • Rudeness and racism
#1077595
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Crystal Springs Water - Horrid

#1085557
1.0
Details
It would take a mini book, worst custoner service and lack of management oversight. Cant get refund or even a final bill, they NEVER call back with info requested. Niw automated system says my bill is late, I have nit received a bill, nor an answer regarding my deposit refund. Save your self the stress, don't deal with company!
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Crystal Springs Water Customer Care Review

#1006718
Your company did not deliver water so after numerous phone calls and promises of delivery i cancelled service. Every month i get a bill. Pick up your *** equipment and stop billing me. Its all in the file all the calls and no service. You have the worst customer service ever. Dont know how you stsy in business. You suck!
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Crystal Springs Water Customer Care Review

#929572
1.0
Details
Over charged when we stopped ordering water. Stopped ordering because we werent even receiving water, and now after countless calls and a letter they have yet to come get their cooler after almost a year. Terrible customer service and terrible service in general. I recommend everyone to avoid this company at all costs.
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Crystal Springs Water Customer Care Review

#928825
1.8
Details
Terrible customer service. Ignored me for weeks hoping my problem would just go away. Tried charging me for equipment that they already picked up and had to call 6 times and wait over an hour each time just to get it resolved. Hey everything with them documented including your bottle deposits. For unprofessional and unorganized company.
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The proof of why to NEVER DO BUSINESS with Crystal Springs water company is in the large list of complains you see here and not even 1 issue resolved or even spoken too. They do not care. Take your business elsewhere. I ask you all who have complained on here to BOMB...
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1.0
Crystal Springs Water Centralia, Washington
Product
Crystal Springs Water Customer Care
I liked
  • That it ends
  • Delivery man
I didn't like
  • Very poor customer service
  • Waiting on the phone hours
  • How i was treated like i did not matter
#1077169
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Do not use these guys.They started service for my small shop back in April. In August we moved two blocks down. I called them and informed them of the new address. I filled out a form that comes with the bill to also inform them of the move. I didn't get water again...
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Anonymous
Anonymous

I had the same problem when I moved to my new home. They suck!

Anonymous
Anonymous

Over the past year we have not had our water delivered on the right day. So, since they don't come on the right day the empties start to pile up. We are in a small apartment a...

1.0
Product
Crystal Springs Water Customer Care
I didn't like
  • Poor service and rude staff
#970303
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Ordered water, got first delivery.Crystal never came back & never completed a delivery after multiple calls. I have now called SIX times asking them to pick up empty containers & refund my deposit. They schedule & don't show up. I have asked for beach management &...
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Anonymous
Anonymous

It's been over a week now that I have not received my 6 six gallons jugs of Crystal Springs. We've call the company because the local Ocala Crystal Springs did not pick up the...

1.3
Product
Crystal Springs Water Customer Care
#940668
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This will be the worst company to make business with , they have the worst customer service we closed our acc in April and every month they bill us for $2.00 I called them and they say that it shows $0 balance . They transfer me to collections dept and an employee...
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Product
Crystal Springs Water Customer Care
#936051
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I live in Morgantown, WV and I set up a new account on 9/16 for delivery 9/23.I received an email that 9/23 was set. On 9/22 I called Crystal Springs customer service to check status and the person told me delivery changed to 9/27. No one contacted me to tell me the...
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1.0
Product
Crystal Springs Water Customer Care
#926366
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Every single time I phone Crystal Springs for an issue they were supposed to address from the previous time I called, I have to wait on hold for approximately an hour.Forget about the "leave your number and call you back option" what a joke! We have been waiting for...
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Anonymous
Anonymous

Oh, people, if you want to have your peace never choose this company! There is no customer service! Two month ago cancel the service they keep brining watter! Called 10 times ...

Product
Crystal Springs Water Customer Care
#917312
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The account handlers DS services and Crystal Springs evidently never communicate. I came home to deliveries I never ordered, and was billed for water I never ordered. Had to cancel my credit card to make it so they cant charge me anymore. I went online and cancelled...
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1.2
Product
Crystal Springs Water Customer Care
I liked
  • Water
#913965
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