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When we first got service in 2014, it was great. We never had a problem, but today is a different story. They stink! What's worse is that with all these complaints against them, they do not change. They need to be hit in the wallet! Last week, I was promised one of...
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#1089378
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I was out of water before my delivery date of August 9th. Had to go buy bottled water. I sat my bottles out on 8/9 and they never came. Called several times and they told me my delivery date was August 16th, not what my calendar that they sent me said. Sometimes when I...
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#1088516
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Crystal Springs has been a nightmare from day one! Never on time with water delivery! Lots of no shows! We have had a broken unit for over 3 wk.s now and no resolution. Every day they say tom., tom, tom! I think I am going to post some fliers and hand them out to...
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#1088286
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Crystal Springs Water - Horrible service all around

Crystal Springs Water
#1072941
1.0
Details
First off the customer service is awful you call in to the center you're on hold forever secondly there were several missed deliveries that had no explanation to it at all and last but not least my bill has many discrepancies in it and no one has an answer I am canceling my service I'm done
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Crystal Springs Water - Disorganised

Crystal Springs Water
#1070745
So many things wrong from custoner service, to delivery it would take a mini book. Bought Shenandoah out, which was better, charging higher delivery fees and fee to get your paper bill! Asked them to pick up the equipment. I'm done, and waited all day no show. Typical of their service. Manager said he doesnt know when they'll have time to pick it up and will call tomorrow! WOW
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Crystal Springs Water - Delivery very bad

Crystal Springs Water
#1057315
1.8
Details
Bad service, The worst service on the market, the automatic system call me to confirm delivery and never appear, I've been 5 galontwo months without receiving delivery , I had to buy at Walmart. I do not recommend it
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Crystal Springs Water - Worst company ever

Crystal Springs Water
#1052610
1.0
Details
Had several scheduled deliveries in which they never showed up. Called was told the route manager rescheduled the deliver. Didn't show up on the rescheduled date either. Customer Service is horrible . With there ratings so low I am surprised they haven't changed how they do business
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I've never known a company who couldn't answer a phone. We've been customers for about 6 years now, and any time I've tried to call them it's rare to get them on the phone. We're on our fourth water cooler. Yes, we've had four break on us due to shoddy design. When I...
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2.1
#1087549
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For Costco members at Northern to Middle New Jersey, don't even bother with Crystal spring water delivery services. Customer service extremely poor and they avoid allowing you to speak to someone with higher authority. In my case, no water delivery services from April...
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1.6
#1087107
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I ALWAYS RECEIVE MY DELIVERIES ON TIME! MY RSR IS THE SWEETEST GUY EVER AND ALWAYS MAKES SURE I HAVE WHAT I NEED. I WISH I COULD GIVE DS WATERS A 10+ RATING! WAY TO GO! THANK YOU FOR EVERYTHING YOU DO! THE CUSTOMER SERVICE IS ALWAYS SO KIND AND MAKE SURE THAT...
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5.0
#1086709
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After several attempts and schedules to have water delivered to my mother, it did not happened after several phone calls and promises to deliver. Supervisors notified and made promises of the delivery and still no delivery of the 5 gal water bottles for several weeks....
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Anonymous
dlp in nc

I had this same issue with them over the years.One year, they didn't deliver to us for an entire month, but billed us for the water not delivered. Then they kept promising to ...

Anonymous
johnc

Unfortunately, you are not the only one. This company absolutely sucks. Everytime you call to speak with someone about the day they promised to deliver water, they say oh we ...

2.2
I liked
  • Price and taste of water
I didn't like
  • Unreliable and bad business practice
  • Inconvenience of not delivering as promised
  • Inconvenience of not picking up products
#1083768
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Our office ran out of water. I contacted Crystal Springs for a delivery and since it was not a normal delivery I was told it would take 4 days which would have been on a Friday. Friday we received no delivery, I called at 4:30 to see if they were going to make the...
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Anonymous
Carolina

Dealt with the same promises of delivery and never received. After cancelling, still did not come back for cooler or empty bottles. Sad for a well known business but poor cust...

1.3
#1082620
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There must be some type of software glitch because I had a vacation hold for delivery but water was still delivered. I came home after 6-weeks away and had bottles 5-gallon water jugs on my front porch. Nothing says, "We are not home" like having 6 bottles of water...
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1.8
#1079470
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This water company skipped my deliveries. I called their customer service multiple times. They scheduled again and again, but still no delivery. We ran out of water, so we had to cancel the service and switched to another company. After I cancelled the account, they...
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1.0
#1079011
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