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I've been reading all of the reviews about the horrible customer service which we have not experienced yet, but I have an issue with the water. We have a business contract with them, the water cooler is so flimsy, you practically get callouses on your fingers just...
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#1162969
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Crystal Springs Water - Delivery

HORRIBLE, HORRIBLE company, waiting for delivery for 3 weeks!!!! Do not use, and raise prices without any notice
1.0
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
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#1162276
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They have not delivered the water this month. They left me without water in a critical time of the year and when I had a house full of guests. No contact, no explanation, nothing. I always knew that their customer service was terrible, but this time this was...
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Anonymous
vtroy0916

Same problem

1.0
I liked
  • Water is decent
I didn't like
  • Everything else
#1159978
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I've called three times to resolve an issue. They will schedule a time and date, and not come. No call, no show over and over. Representatives have ZERO training. They tell you anything. I'm with them through Costco, and they keep raising the price. You have to keep...
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Anonymous
vtroy0916

Same problem!!!!!!!

1.1
#1156274
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Crystal Springs Water - Awful Customer Service

I was lied to by customer service. I spent two days at home without pay waiting for them to deliver a new water cooler because the one I have is broken. Then when I called they told me the cooler would be delivered today Friday Dec 22, 2017. I called several times and at 4:55 the delivery person CD asked and said he did not come because they have NO coolers.... Thank you SO much!!!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1154105
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I don't understand how this company has an A+ rating on the BBB. By far the worst service of my life. We have been using DS Services (Crystal Springs) water delivery for years. Over this amount of time they failed to deliver when they said they would. I have called...
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1.0
#1149060
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We have been spring water customers for 20 years. Our company kept being bought out by other companies. We have never had a problem with leaking bottles until Crystal Springs took over. We have had bottles leak onto our hardwood floor twice and fortunately caught them...
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#1149055
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Long time customer of Crystal Springs. Recently noticed I was being charged a higher fee for cooler rental then current fee online. Requested they trade out the cooler or waive the fee. The fee was waived or though I thought. The person I spoke even stated that I had...
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#1146308
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Crystal Springs Water - Crystal Springs sucks!
Is there negative stars??? If it is possible for a water company to blow goats, Crystal Springs is on its knees! Have not had a delivery in months, have 14 empty bottles, when they did come, never brought cups. We cancelled our service days ago and they still have not...
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2.0
I didn't like
  • Customer service
  • How we were treated
  • Pick up empty jugs
#1140516
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Crystal Springs Water - Endless deliveries

I was supposed to be on replenish, but would always have five new bottles delivered each month. I think it is scam. I could never log on to the web site correctly. I always had to call. Drivers knew nothing. one {{Redacted}}
1.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1138651
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