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After several attempts and schedules to have water delivered to my mother, it did not happened after several phone calls and promises to deliver. Supervisors notified and made promises of the delivery and still no delivery of the 5 gal water bottles for several weeks....
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Anonymous
dlp in nc

I had this same issue with them over the years.One year, they didn't deliver to us for an entire month, but billed us for the water not delivered. Then they kept promising to ...

Anonymous
johnc

Unfortunately, you are not the only one. This company absolutely sucks. Everytime you call to speak with someone about the day they promised to deliver water, they say oh we ...

2.2
I liked
  • Price and taste of water
I didn't like
  • Inconvenience of not delivering as promised
  • Poor customer service
  • Inconvenience of not picking up products
#1083768
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Our office ran out of water. I contacted Crystal Springs for a delivery and since it was not a normal delivery I was told it would take 4 days which would have been on a Friday. Friday we received no delivery, I called at 4:30 to see if they were going to make the...
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Anonymous
Carolina

Dealt with the same promises of delivery and never received. After cancelling, still did not come back for cooler or empty bottles. Sad for a well known business but poor cust...

1.3
#1082620
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There must be some type of software glitch because I had a vacation hold for delivery but water was still delivered. I came home after 6-weeks away and had bottles 5-gallon water jugs on my front porch. Nothing says, "We are not home" like having 6 bottles of water...
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1.8
#1079470
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Crystal Springs Water - Disorganised

Crystal Springs Water
#1070745
So many things wrong from custoner service, to delivery it would take a mini book. Bought Shenandoah out, which was better, charging higher delivery fees and fee to get your paper bill! Asked them to pick up the equipment. I'm done, and waited all day no show. Typical of their service. Manager said he doesnt know when they'll have time to pick it up and will call tomorrow! WOW
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Crystal Springs Water - Delivery very bad

Crystal Springs Water
#1057315
1.8
Details
Bad service, The worst service on the market, the automatic system call me to confirm delivery and never appear, I've been 5 galontwo months without receiving delivery , I had to buy at Walmart. I do not recommend it
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Additional Fees
Advertised vs Delivered
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
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Value for money
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Crystal Springs Water - Worst company ever

Crystal Springs Water
#1052610
1.0
Details
Had several scheduled deliveries in which they never showed up. Called was told the route manager rescheduled the deliver. Didn't show up on the rescheduled date either. Customer Service is horrible . With there ratings so low I am surprised they haven't changed how they do business
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Crystal Springs Water - Scheduled deliverys don't arrive

Crystal Springs Water
#1040611
1.0
Details
In Tacoma ,WA. I have to ditto all the other reviews I have read here about Crystal Springs. I would give them a negative 2 stars.
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Customer service
This water company skipped my deliveries. I called their customer service multiple times. They scheduled again and again, but still no delivery. We ran out of water, so we had to cancel the service and switched to another company. After I cancelled the account, they...
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1.0
#1079011
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I got crystal springs because of costco membership deal. delivery to charleston, SC was really poor. I had to call many times for missed delivery and worst thing is they won't schedule the delivery for the next day you call. it will atleast two days after you call. If...
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1.0
#1077798
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Crystal Springs Water - STAY AWAY FROM DS SERVICES of AMERICA WATER COMPANY
DS Services of America, or in this case Crystal Springs Water is the worst company on the planet. They have the worst company rating in the nation. Go check the BBB and Google and Yelp if you do not believe me. These guys could care less about you or i or anyone for...
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1.0
I didn't like
  • Problem solving skills
  • Long phone wait
  • Ridiculously long hold times
#1077595
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This is the worst company i have ever dealt with ever. I come home to find water all over my floor. I call crystal springs customer service. After 45 minutes on hold i get a kid who sets up replacement of the lost water and a new cooler. He sets it on on Thursday. I...
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1.0
Centralia, Washington
I liked
  • That it ends
  • Delivery man
I didn't like
  • Very poor customer service
  • Waiting on the phone hours
  • How i was treated like i did not matter
#1077169
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This company is terrible, missed deliveries and no communication and just keep apologizing instead should focus on the process to delivering the product and taking care of customers. Their water coolers are also not the best quality and keep breaking and you have to...
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#1076556
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originally ordered water service June 7th from the Costco in Charleston from a water service representative in the store. I ordered 3 water coolers to rent and to start with 8 bottles of water. The representative said it would be delivered within 5 working days, which...
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#1076229
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Monday, July 10, I called Crystal Springs and signed up for a cooler and two 5-gallon jugs of water. They reserved $50 on my credit card. Told me that I needed to be home Monday morning, July 17 to take delivery. I was home Monday morning, July 17, but had a lot of...
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1.2
I didn't like
  • Absolutely unreliable - no one came
#1075818
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