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This is the absolute worst company to deal with, their customer service is non-existent. I ordered extra water before the hurricane and it never showed!!! My normal delivery is 5 bottles and the last one was 2, I went online and placed another order and it never came....
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Anonymous
Fatie

I just cancelled my contract with them. They are horrible.

1.2
#1121934
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I've been a loyal client for the past 27 years, on and off they have missed few deliveries, but for the convenience I stayed with their service. The Tuesday before the Hurricane (Sept. 5th) I was scheduled for my bi-weekly delivery, the driver never showed up, I called...
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#1106020
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Terrible customer service, my wife and I are both disabled and we asked to have the bottles dropped at our door. The delivery guy left them at the garage and neither of us could carry them from there to the house. We called and were assured they would be left at our...
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#1107045
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Crystal Springs Water - HORRIBLE

Crystal Springs Water
#1107696
1.0
Details
Deliveries never made on time .... Promises mean nothing to these people. Customers service is HORRIBLE HORRIBLE HORRIBLE
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Crystal Springs Water - The worst company to deal with ever

Crystal Springs Water
#1086779
1.0
Details
I can't believe that Costco would deal with crystal springs, they have missed my delivery over 25 times. Now I've asked them to pick up there equipment and cancel them, already missed two attempts. They just don't care.
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Crystal Springs Water - Horrid

Crystal Springs Water
#1085557
1.0
Details
It would take a mini book, worst custoner service and lack of management oversight. Cant get refund or even a final bill, they NEVER call back with info requested. Niw automated system says my bill is late, I have nit received a bill, nor an answer regarding my deposit refund. Save your self the stress, don't deal with company!
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Crystal Springs Water - Stay Away

Crystal Springs Water
#1095472
1.0
Details
I have this servive for three months. The worst ever. Never show up, even after complaints and reschedule. Never once on schedule. Stay away. Non existent customer service or managers. canceling tomorrow. i just cant believe how Costco would attach their name to Crystal Springs ?
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THEY BOUGHT THE COMPANY WE WERE USING.. WE NEVER PAID A RENTAL FEE WITH OUR OLD COMPANY AND THEY SAID THAT WE DID. AND THEY CHANGED NOTHING WITH OUR BILLING AND IT WAS THE SAME AS OUR OLD COMPANY. I TOLD "AUTUMN" THEIR CUSTOMER SERVICE REP THAT I COULD FAX OR EMAIL...
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1.8
I liked
  • Water boy - carlos
I didn't like
  • Customer service - autumn
#1104526
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Our original bottle water delivery company was Laurel Valley, and I never had problems with them. But like most companies these days they too got bought out. My experience in detail with Crystal Springs is of total dissatisfaction. The Strange thing is it's run by the...
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Anonymous
Anonymous

Same thing happened to us!!

1.0
I didn't like
  • Not help to correct problem
  • Delayed delivery
  • Inability to refund money when they made a billing error
#1092971
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Crystal Springs Water - STAY AWAY FROM DS SERVICES of AMERICA WATER COMPANY
DS Services of America, or in this case Crystal Springs Water is the worst company on the planet. They have the worst company rating in the nation. Go check the BBB and Google and Yelp if you do not believe me. These guys could care less about you or i or anyone for...
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1.0
I didn't like
  • Problem solving skills
  • Ridiculously long hold times
  • Long phone wait
#1077595
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They have done this to me 3 times. They move my delivery date without letting me know. The first one - I was Ok. The 2nd and 3rd time, cmon. A little courtesy call wouldn't hurt. Here's what broke the camels back. Finally, after long years with Crystal - I'm divorcing...
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#1100939
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THESE GUY"S ARE THE WORST COMPANY I HAVE EVER DEALT WITH. IF YOUR THINKING ABOUT THEM, SAVE YOURSELF A LOT OF PROBLEMS. THEY MISSED EVERY DELIVERY DATE AND NEVER BROUGHT THE CORRECT ORDER WHEN THEY DID SHOW UP. CUSTOMER SERVICE IS HORRIBLE AND THEY BASICALLY JUST DON"T...
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#1131262
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After several attempts and schedules to have water delivered to my mother, it did not happened after several phone calls and promises to deliver. Supervisors notified and made promises of the delivery and still no delivery of the 5 gal water bottles for several weeks....
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Anonymous
dlp in nc

I had this same issue with them over the years.One year, they didn't deliver to us for an entire month, but billed us for the water not delivered. Then they kept promising to ...

Anonymous
johnc

Unfortunately, you are not the only one. This company absolutely sucks. Everytime you call to speak with someone about the day they promised to deliver water, they say oh we ...

2.2
I liked
  • Price and taste of water
I didn't like
  • Bad business practices
  • Poor customer service
  • Inconvenience of not picking up products
#1083768
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Contact Crystal Springs Water

Mailing Address:
2300 Windy Ridge Parkway Suite 500 N
Atlanta, GA 30339
Phone:
(800) 728-5508
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Crystal Springs has been a nightmare from day one! Never on time with water delivery! Lots of no shows! We have had a broken unit for over 3 wk.s now and no resolution. Every day they say tom., tom, tom! I think I am going to post some fliers and hand them out to...
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#1088286
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