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Crystal Springs Water - STAY AWAY FROM DS SERVICES of AMERICA WATER COMPANY
DS Services of America, or in this case Crystal Springs Water is the worst company on the planet. They have the worst company rating in the nation. Go check the BBB and Google and Yelp if you do not believe me. These guys could care less about you or i or anyone for...
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1.0
I didn't like
  • Problem solving skills
  • Long hold times on calls
  • Rudeness and racism
#1077595
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Our original bottle water delivery company was Laurel Valley, and I never had problems with them. But like most companies these days they too got bought out. My experience in detail with Crystal Springs is of total dissatisfaction. The Strange thing is it's run by the...
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1.0
I didn't like
  • Inability to refund money when they made a billing error
  • Never being able to rely on what they told me
  • Not help to correct problem
#1092971
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They have done this to me 3 times. They move my delivery date without letting me know. The first one - I was Ok. The 2nd and 3rd time, cmon. A little courtesy call wouldn't hurt. Here's what broke the camels back. Finally, after long years with Crystal - I'm divorcing...
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#1100939
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Crystal Springs Water - The worst company to deal with ever

Crystal Springs Water
#1086779
1.0
Details
I can't believe that Costco would deal with crystal springs, they have missed my delivery over 25 times. Now I've asked them to pick up there equipment and cancel them, already missed two attempts. They just don't care.
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Crystal Springs Water - Horrid

Crystal Springs Water
#1085557
1.0
Details
It would take a mini book, worst custoner service and lack of management oversight. Cant get refund or even a final bill, they NEVER call back with info requested. Niw automated system says my bill is late, I have nit received a bill, nor an answer regarding my deposit refund. Save your self the stress, don't deal with company!
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Additional Fees
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Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Crystal Springs Water - Stay Away

Crystal Springs Water
#1095472
1.0
Details
I have this servive for three months. The worst ever. Never show up, even after complaints and reschedule. Never once on schedule. Stay away. Non existent customer service or managers. canceling tomorrow. i just cant believe how Costco would attach their name to Crystal Springs ?
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Crystal Springs Water - Horrible service all around

Crystal Springs Water
#1072941
1.0
Details
First off the customer service is awful you call in to the center you're on hold forever secondly there were several missed deliveries that had no explanation to it at all and last but not least my bill has many discrepancies in it and no one has an answer I am canceling my service I'm done
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
After several attempts and schedules to have water delivered to my mother, it did not happened after several phone calls and promises to deliver. Supervisors notified and made promises of the delivery and still no delivery of the 5 gal water bottles for several weeks....
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Anonymous
dlp in nc

I had this same issue with them over the years.One year, they didn't deliver to us for an entire month, but billed us for the water not delivered. Then they kept promising to ...

Anonymous
johnc

Unfortunately, you are not the only one. This company absolutely sucks. Everytime you call to speak with someone about the day they promised to deliver water, they say oh we ...

2.2
I liked
  • Price and taste of water
I didn't like
  • Poor customer service
  • Unreliable and bad business practice
  • Inconvenience of not picking up products
#1083768
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On my end of July delivery for Aug 2017 delivery the delivery man picked up 5 empties, leaving 4 full, then I get canceled for complaing. They stole my sisters empty which I had cleaned, let drying outside to return to her in Fresno 145 miles north, and I had no...
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2.9
#1091970
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For Costco members at Northern to Middle New Jersey, don't even bother with Crystal spring water delivery services. Customer service extremely poor and they avoid allowing you to speak to someone with higher authority. In my case, no water delivery services from April...
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1.6
#1087107
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When we first got service in 2014, it was great. We never had a problem, but today is a different story. They stink! What's worse is that with all these complaints against them, they do not change. They need to be hit in the wallet! Last week, I was promised one of...
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#1089378
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This company is terrible, missed deliveries and no communication and just keep apologizing instead should focus on the process to delivering the product and taking care of customers. Their water coolers are also not the best quality and keep breaking and you have to...
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#1076556
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This is the worst company i have ever dealt with ever. I come home to find water all over my floor. I call crystal springs customer service. After 45 minutes on hold i get a kid who sets up replacement of the lost water and a new cooler. He sets it on on Thursday. I...
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1.0
Centralia, Washington
I liked
  • That it ends
  • Delivery man
I didn't like
  • Very poor customer service
  • Waiting on the phone hours
  • How i was treated like i did not matter
#1077169
Reply to reviews
THEY SUCK... WRITING A LETTER TO CORP OFFICE. THEY TOLD ME.. OH SORRY WATER TOMORROW...THEN NOTHING, CALLED AGAIN. OH SORRY TOMORROW FOR SURE.. UGH! NOTHING AGAIN... WTF.. I even spoke to a manager. Just called again and they said it will be here in a week. Man I just...
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1.0
I didn't like
  • Unreliable and bad business practice
  • Customer service
  • Long hold times on calls
#1095507
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