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Crystal Springs Water in Ellijay, Georgia - The rudest and worst customer service and billing department

I have been fighting with them for months. They tell you lies about fees and change their stories; oh its a late charge, no its a delivery charge, etc. I finally am going to just pay them off. I had them pick up the coffee maker way after I cancelled the water service. Overcharges on bills, on hold for long times, constant time constraint trying to clear up the overcharges. DO NOT RENT FROM THEM!! YOU WILL BE SORRY. This company needs to be reviewed by the BBB, they would get a F -. I wish I had reviewed reviews before I rented.
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Review
#695978 Review #695978 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Pros
  • Water
  • Delivery service
Cons
  • Lack of response
  • Very poor customer service
  • Hold times on phone
Reason of review
overcharges
Loss
$13
Preferred solution
Full refund
Tags
  • water delivery
  • Terrible After Purchase Service
  • Bottled Water

Crystal Springs Water in Stillwater, New Jersey - SAVE YOURSELVES! No Delivery, Horrible Phone Service

1.0
Details
Placed my first order for cooler and bottles with the Crystal Springs company. Never showed up after I took the day off and waited for these guys. I called them (don't try) and waited on the phone for 45 minutes to find out what happened. When I finally got hold of someone, they apologized and rescheduled for today. Well, you guessed it, they never showed up again. And, emails to so-called customer service go ignored. So I called them and waited again for about 45 minutes, and cancelled my account and my first/last order. I also went to the trouble of cancelling my debit card, as I was scheduled to be on automatic billing, and they had my old card. At best, Crystal Springs is unreliable. Complaints abound on the web (should have read reviews first!) this company missing deliveries, and then leaving a bunch of water at your door, or never showing up, billing issues, and the joyful inability to reach the company without at least 45 min wait...I am already so disgusted that I'll go buy my own d**n water if I can't find someone reliable to do it. Ugh.
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1 comment
Anonymous
#992614

I don't see how they stay in business or why Costco would let them sell in their stores. Incompetent thieves start my description.

After trying for 3 days I finally got a Customer Service rep on phone---when I began to detail my issues she hung up on me. I cancelled by email and by mail.

They just don't care.

Bud H

Review
#636055 Review #636055 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • Long phone wait
  • No help to correct problem
  • Delivery and customer service
Reason of review
Problem with delivery
Tags
  • Bottled Water

Crystal Springs Water in Aliquippa, Pennsylvania - No communication!

I've been a customer for 10 years... No problem for the first nine then August of 2014 it just went down hill. Never got my water on the scheduled day. My bottles sat out for weeks and as soon as I would bring them in he would show up and just leave what ever he felt like... Had to call at least three times a month. A complete nightmare. The worst company I ever did business with. Canceled my service just this week. You would think they would take care of a long time customer. We will see how long my cooler and bottles sit on my porch!
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Review
#709505 Review #709505 is a subjective opinion of poster.
Reason of review
Problem with delivery

Crystal Springs Water in Atlanta, Georgia - No delivery, all phone lines gave busy dial tone

Our water delivery never came, and all phone numbers on web site gave a busy dial tone. When I spoke with a Customer service agent via website, I told them of this issue, and was provided with two additional numbers, which both gave busy dial tone. I again instructed them of the number not working and asked for an e-mail. At this point I'm confident I'm not typing to a human, but a computer. When I emailed, the number on the automatic reply email, the one they suggest to call for urgent matters.. also didn't work! SO frustrated, and still no water..
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2 comments
Anonymous
#1043459

I agree these people are CLUELESS!! Worst thing I ever did was set up on autopay!

Can't cancel online but can't get a human on the line to cancel either...so what do I do? Wait another 46 minutes on hold and give up?

What is up with these people. NEVER EVER AGAIN!!!!!!!!

Anonymous
#1020184

Stay away from this company. Can't get through on phone.

Can't get water service delivery. Charged me for service I never got.

Signed up through costco. DO NOT SIGN UP YOU WILL REGRET IT.

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Review
#676611 Review #676611 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery

Crystal Springs Water in Apex, North Carolina - Crystal Springs of Raleigh - bad customer service and delivery reliability

We have done business with this company for years and have had OK'ish experience with them. But lately they stopped delivering water on the schedule we agreed to - they seem to bring it when it is convenient for them and not us. When we call to express concern we get promises from local and corporate reps - all broken. Many humans can't survive without drinking water after 3 days or so and we have waited weeks for our delivery from Crystal Springs of Raleigh. So, we are done. Buy-buy guys, this is one long-term customer that will not be back. A silver lining...your poor service helped us identify a much better solution to our water needs.
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Review
#692217 Review #692217 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Nothing - we are done

Crystal Springs Water - Review in Food Delivery category from Levittown, New York

3.0
Details
I cannot reach them at all. Their phone system is always screwy but their delivery service is usually decent and pleasant. Are they still in business???
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1 comment
dooley220
#996900

I am still waiting to hear from this inept company. ANYTHING!

Well. other than the bill we got today. A bill for water we cannot use including a rental fee for a cooler that is in disrepair...

Only one of the offered phone numbers does not go to a constant busy signal; it just puts me on hold for hours...

there is zero service. I am quite tempted to call the Better Business Bureau.

Review
#650787 Review #650787 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Poor customer service

Crystal Springs Water in Ambler, Pennsylvania - Zero customer service! I've NEVER seen non existent service before !

1.0
Details
We have been your customer for close to 30 years...beginning before your merge with Cloister. We receive bottles each month and pay up immediately. no probs with the delivery guys...the PROBLEM is making contact with ANYONE within the company?!! I have tried every provided phone numbers. if they don't instantly cut to a busy signal I am on hold. Again, today..45 MINUTES..No one picked up! Forget the website (your suggested route)..it takes all info then won't submit the date!!!The issue (if anyone cares?..I suspect NOT) is that the last 2 bottles leaked all over the floor. we thought it leaky bottles, now suspect the cooler is the problem. As it has never been serviced SINCE Crystal took over, that may be the key. Cloister actually seemed to show interest in the customer!
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Review
#647706 Review #647706 is a subjective opinion of poster.
Service
Crystal Springs Water Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Crystal Springs Water in Marietta, Georgia - SERVICE STOPPED

Service stopped without warning, then I tried to contact Customer Service, but of course, I cannot ever get through to anyone. A clear sign of a business more concerned with your money than customer service. Called the 1-800 number which always rings busy and no one picks up, or you stay on hold forever. This ridiculous online form is another variation of their incompetency and lack of customer service. I guess that the hope is that if you do not have a hundred words to write, or the time to do so, you cannot submit a complaint and it all goes away. Well done.
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Review
#656012 Review #656012 is a subjective opinion of poster.
Reason of review
Poor customer service

Crystal Springs Water in Tacoma, Washington - Constant delivery problems

Set up with a 3 bottle delivery, if I have two empty's on the porch, they leave just 2 bottles, vice 3. Called cust service, had her put it in the computer to leave 3 every time he hits my front porch. She said she would have 1 delivered tomorrow. That was yesterday., my wife is constantly on the phone clearing up someone else's mistakes. WE ARE BEYOND UPSET! With the service, it doesn't matter if I have two full bottles on the porch, LEAVE THREE WHEN YOU TOUCH MY FRONT PORCH, THERE IS A COMMUNICATION PROBLEM HERE. GET IT FIXED .
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Review
#686445 Review #686445 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Cons
  • Didnt get what i paid for
  • Customer service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Crystal Springs Water in Ephrata, Washington - POOR SERVICE

todo el tiempo tego que ablarles mes por mes por que les doy mi numero de tarjeta para que agarren el pago y nolo asen y despues me mandan sobrecargos y se supone que tengo un plan de 5.99 por bote y me lo cobran al final del mes a 8.99 tengo que hablarles de nuevo muy mal servicio no lo recomiendo y esto ya a estado pasando por todo un ano ya estoy fastidiado pero a qui no ay muchas companias que agan delivery de agua y tambien lo que hasen es vienen cada ves que ellos quieren y dejan la agua que ellos quieren no preguntan dejan los basos que eyos quieren o aveses ni dejan nada muy mal
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Review
#685683 Review #685683 is a subjective opinion of poster.
Service
Crystal Springs Water Delivery Service
Reason of review
Poor customer service
Loss
$100