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The worst customer service I have ever received. My husband and I signed up at Costco on May 21st and were told someone would contact us within 3 business days. 5 Days without a call, I called the number and was told that a delivery date of the following day had been...
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#1057368
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Nobody ever comes to deliver my water when they are supposed to. I even get automated voicemails to let me know they are coming the next day and then they don't show up. So, I get complaints from my neighbor about empty bottles in my driveway for days at a time. After...
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1.8
I liked
  • Water
I didn't like
  • Never being able to rely on what they told me
#1055523
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The driver left the bottles in the drive way, forcing the customer to have to carry them inside. I had to 4 times. The first time was told they would be picked up by Tuesday, it didn't happen, called on Wednesday, again was told they would be pick up, it didn't happen....
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#1054870
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Short Review on November 27, 2016

Crystal Springs Water
#962240
They overcharge, take way more money from account than customer expects. They say they will refund and do not. Poor managers. I was charged 118 for 5 bottles of water one month. Please stay away from company. Now disputing with my bank.
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Crystal Springs Water Delivery Service Review

Crystal Springs Water
#955680
1.0
Details
I was supposed to get my delivery on November 1st and today is Nov 15th and they are not on time for delivery and when I call they talk nicely saying sorry but zero service at all. From the last 2 weeks I am out of water and getting from regular grocery stores. The worst company and service.
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Additional Fees
Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Short Review on November 04, 2016

Crystal Springs Water
#949040
I have bad experience from crystal spring. They agree with me $ 1 for equipment rent per month, but they were taking $14 each month from march 2016.
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Crystal Springs Water Vehicle Driver Review

Crystal Springs Water
#949013
. I have to make a complaint about one of those drivers over here and Wellington Florida we was making a U-turn on... On Forest Hill. Your driver was making a right turn we had the right away our light was green .we stop then he stop we atart to go he start to go then he flid us off .
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I specifically told them that I had an allergy to flouride and asked them if the water was flouride free, I was told that they had a spring water with flouride and one without. I did check periodically to be sure that did'nt change and for 5 years I got the same reply...
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#1052229
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I cancel my service with Crystal springs because ive been over charged for more then 3 months. The dispencer rentals was $1.99 a month after 2 years of service they start charging me $9.72 for rentals that's why i cancel my service. They picked up all the equipment and...
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1.5
#1051104
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No show for leaky bottle pick up three times. On hold for over 20 minutes trying to deal with these people. The worst customer service I have ever had to deal with. Never mind ever talking to a sales rep. Customer service tells you they don't have a direct line. I...
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#1050528
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Have cancelled service and requested pick up of over 70 empty bottles 4 times, have received 4 pick up dates and confirmation numbers. 6 months later we still have over 70 empty bottles in our lobby. CS continues to try and bill us for a delivery they made after the...
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1.0
#1049320
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STAY AWAY. DO NOT ORDER FROM THIS COMPANY!!!!!!!! Worst customer service. I moved and was smart enough to cancel water delivery for a couple of months however no calls no mail and they sent my account to collections for $73.00 for the water cooler rental. When I called...
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1.0
#1049017
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I had the Crystal spring water for the past 2 months from Costco. Bad decision, I called them several time since the delivery guy drops 4 bottles every 2 weeks even though I didn't schedule any. I had 4 bottles already from the past week. So, I contact the manager to...
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#1046761
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Warning, Crystal Springs billing is nothing but a headache. They even billed me for a energy surcharge months after I stop my service. I stopped service in August 2016. I received my last bill and paid it in full in September 2016. I just found out today May 2017 that...
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tonyq12
tonyq12

I think you should bring this matter to the court. Ask an attorney to help. I have just read an article at whycall.me that talks about these problems with collection agencies....

1.0
#1045805
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