filters
state:
Show
city:
Show
product:
Show
Missed a months worth of water deliveries. First time did not give reason why, second changed delivery schedule and did not tell me. Third, ran out of water and did not contact me to let me know. last time arranged 3 different times for water to be delivered and each...
Read more
#1071152
Reply to reviews
I must say crystal springs is the worst company ever. They never deliver on time& the driver don't call to say that he will be delivering your cooler / water. who ever the delivery manager is need to be fired cause obviously he is not doing a good job at managing his...
Read more
1.0
#1070912
Reply to reviews
I signed up for water delivery services as a Costco customer several months ago. It has been one big hassle causing frustration several times. They repeatedly messed up my deliveries. I was scheduled to have a set amount of bottles delivered every two weeks, regardless...
Read more
2.8
I liked
  • Delivery when it showed up
I didn't like
  • Driver not following delivery instructions
  • Rude drivers
  • Poor communication
#1067791
Reply to reviews

Crystal Springs Water Delivery Service Review

Crystal Springs Water
#993426
1.4
Details
I never received my water after one week and a half after ordering. Customer service is a joke..cancelled my service/no phone calls, had to wait all day. Driver said he was out of water; I said you're a "water company" planned to order 3 cases and a 3 gal delivery every 2 wks. Some other company will get my business. They really need to wake up/worst company ever
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Reliability
Staff
Turnaround Time
Value for money

Crystal Springs Water Account Review

Crystal Springs Water
#962240
They overcharge, take way more money from account than customer expects. They say they will refund and do not. Poor managers. I was charged 118 for 5 bottles of water one month. Please stay away from company. Now disputing with my bank.
Comment
Show

Crystal Springs Water Delivery Service Review

Crystal Springs Water
#955680
1.0
Details
I was supposed to get my delivery on November 1st and today is Nov 15th and they are not on time for delivery and when I call they talk nicely saying sorry but zero service at all. From the last 2 weeks I am out of water and getting from regular grocery stores. The worst company and service.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Short Review on November 04, 2016

Crystal Springs Water
#949040
I have bad experience from crystal spring. They agree with me $ 1 for equipment rent per month, but they were taking $14 each month from march 2016.
Comment
Show
Signed up at Costco. Delivered dispenser 4 days later, but brought wrong kind of water. Brought "Purified" instead of "spring water". They were supposed to redeliver correct water 3 days later, but didn't. It is now 4 weeks later and 5 or 6 phone calls and still NO...
Read more
1.0
#1065432
Reply to reviews
I have been getting Crystal Springs water delivered to my home for the past nine months. Of those nine months, two months I did not receive my delivery and did not get any notification that my deliver was going to be late. My delivery was scheduled for Thursday. I...
Read more
2.1
#1059977
Reply to reviews
After delivering more water than needed on multiple occasions, i had to skip two months of delivery. After missing one payment they sent me to collections and its been a nightmare trying to return the water cooler and like 7 empty jugs. They directed me to a drop off...
Read more
1.0
#1058012
Reply to reviews
The worst customer service I have ever received. My husband and I signed up at Costco on May 21st and were told someone would contact us within 3 business days. 5 Days without a call, I called the number and was told that a delivery date of the following day had been...
Read more
#1057368
Reply to reviews
Nobody ever comes to deliver my water when they are supposed to. I even get automated voicemails to let me know they are coming the next day and then they don't show up. So, I get complaints from my neighbor about empty bottles in my driveway for days at a time. After...
Read more
1.8
I liked
  • Water
I didn't like
  • Never being able to rely on what they told me
#1055523
Reply to reviews
The driver left the bottles in the drive way, forcing the customer to have to carry them inside. I had to 4 times. The first time was told they would be picked up by Tuesday, it didn't happen, called on Wednesday, again was told they would be pick up, it didn't happen....
Read more
#1054870
Reply to reviews
I specifically told them that I had an allergy to flouride and asked them if the water was flouride free, I was told that they had a spring water with flouride and one without. I did check periodically to be sure that did'nt change and for 5 years I got the same reply...
Read more
#1052229
Reply to reviews