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This company is terrible, missed deliveries and no communication and just keep apologizing instead should focus on the process to delivering the product and taking care of customers. Their water coolers are also not the best quality and keep breaking and you have to...
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#1076556
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originally ordered water service June 7th from the Costco in Charleston from a water service representative in the store. I ordered 3 water coolers to rent and to start with 8 bottles of water. The representative said it would be delivered within 5 working days, which...
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#1076229
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Monday, July 10, I called Crystal Springs and signed up for a cooler and two 5-gallon jugs of water. They reserved $50 on my credit card. Told me that I needed to be home Monday morning, July 17 to take delivery. I was home Monday morning, July 17, but had a lot of...
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1.2
I didn't like
  • Absolutely unreliable - no one came
#1075818
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Crystal Springs Water - Scheduled deliverys don't arrive

Crystal Springs Water
#1040611
1.0
Details
In Tacoma ,WA. I have to ditto all the other reviews I have read here about Crystal Springs. I would give them a negative 2 stars.
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Customer service

Short Review on March 17, 2017

Crystal Springs Water
#1022195
1.0
Details
Crystal springs is one of the worst company. They refused to refund me deposit for the empty battle which was $42.00. 4 months after i close my acoount they send me a bill to pay $42.00
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Crystal Springs Water Customer Care Review

Crystal Springs Water
#1006718
Your company did not deliver water so after numerous phone calls and promises of delivery i cancelled service. Every month i get a bill. Pick up your *** equipment and stop billing me. Its all in the file all the calls and no service. You have the worst customer service ever. Dont know how you stsy in business. You suck!
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Crystal Springs Water Pick Up Service Review

Crystal Springs Water
#995082
1.0
Details
I have been with them when they were known as Cloister. I had been with them for over 20 years, cancelled my account in early december 2016, still waiting for them to pickup cooler and 6 empty bottles. I stopped calling after several attempts,useless people. I am now with deerpark and everything is much better and cheaper.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
after 5 attempts of calling their office, I have yet to Get any results, My last attempt was yesterday and I was assured that I would be contacted by a route supervisor, and as in all the attempts it did not happen. If you look up my account information you will see...
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#1074190
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I signed up with crystal springs in January of this year. They gave me a schedule (delivery 2x a month) and after the first scheduled delivery date and no water appeared I called costumer service and they rescheduled another delivery. This happened EVERY. SINGLE....
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1.4
#1073910
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This company sucks! They stopped delivering water to me without any explanation explaining why. The last time I had water delivered was in February. I called and emailed DOZENS of times from March thru April only to be told "we're sorry ma'am and someone will be in...
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Anonymous
Anonymous

When the situation arose, you "called and e-mailed DOZENS of times" .Should it not have been obvious that your methods were ineffective ?You should have sent a demand letter v...

1.0
I didn't like
  • Delayed delivery
  • No solution to problem
  • Cannot cancel contract
#1073508
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Never Again will my company ever receive service from Crystal Water. They missed SEVERAL deliveries, when I called they had no reason and didn't seem to care. After several missed deliveries they decided to show up and replace our water cooler since ours was old (as a...
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1.0
I didn't like
  • Worst i have ever experienced
#1072341
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Missed a months worth of water deliveries. First time did not give reason why, second changed delivery schedule and did not tell me. Third, ran out of water and did not contact me to let me know. last time arranged 3 different times for water to be delivered and each...
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#1071152
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I must say crystal springs is the worst company ever. They never deliver on time& the driver don't call to say that he will be delivering your cooler / water. who ever the delivery manager is need to be fired cause obviously he is not doing a good job at managing his...
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1.0
#1070912
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I signed up for water delivery services as a Costco customer several months ago. It has been one big hassle causing frustration several times. They repeatedly messed up my deliveries. I was scheduled to have a set amount of bottles delivered every two weeks, regardless...
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2.8
I liked
  • Delivery when it showed up
I didn't like
  • Driver not following delivery instructions
  • Rude drivers
  • Poor communication
#1067791
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