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Our original bottle water delivery company was Laurel Valley, and I never had problems with them. But like most companies these days they too got bought out. My experience in detail with Crystal Springs is of total dissatisfaction. The Strange thing is it's run by the...
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Anonymous
Anonymous

Same thing happened to us!!

1.0
I didn't like
  • Inability to refund money when they made a billing error
  • Never being able to rely on what they told me
  • Delayed delivery
#1092971
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On my end of July delivery for Aug 2017 delivery the delivery man picked up 5 empties, leaving 4 full, then I get canceled for complaing. They stole my sisters empty which I had cleaned, let drying outside to return to her in Fresno 145 miles north, and I had no...
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2.9
#1091970
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When we first got service in 2014, it was great. We never had a problem, but today is a different story. They stink! What's worse is that with all these complaints against them, they do not change. They need to be hit in the wallet! Last week, I was promised one of...
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#1089378
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I was out of water before my delivery date of August 9th. Had to go buy bottled water. I sat my bottles out on 8/9 and they never came. Called several times and they told me my delivery date was August 16th, not what my calendar that they sent me said. Sometimes when I...
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#1088516
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Crystal Springs has been a nightmare from day one! Never on time with water delivery! Lots of no shows! We have had a broken unit for over 3 wk.s now and no resolution. Every day they say tom., tom, tom! I think I am going to post some fliers and hand them out to...
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#1088286
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I've never known a company who couldn't answer a phone. We've been customers for about 6 years now, and any time I've tried to call them it's rare to get them on the phone. We're on our fourth water cooler. Yes, we've had four break on us due to shoddy design. When I...
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2.1
#1087549
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For Costco members at Northern to Middle New Jersey, don't even bother with Crystal spring water delivery services. Customer service extremely poor and they avoid allowing you to speak to someone with higher authority. In my case, no water delivery services from April...
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1.6
#1087107
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Crystal Springs Water - The worst company to deal with ever

I can't believe that Costco would deal with crystal springs, they have missed my delivery over 25 times. Now I've asked them to pick up there equipment and cancel them, already missed two attempts. They just don't care.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1086779
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I ALWAYS RECEIVE MY DELIVERIES ON TIME! MY RSR IS THE SWEETEST GUY EVER AND ALWAYS MAKES SURE I HAVE WHAT I NEED. I WISH I COULD GIVE DS WATERS A 10+ RATING! WAY TO GO! THANK YOU FOR EVERYTHING YOU DO! THE CUSTOMER SERVICE IS ALWAYS SO KIND AND MAKE SURE THAT...
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5.0
#1086709
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Crystal Springs Water - Horrid

It would take a mini book, worst custoner service and lack of management oversight. Cant get refund or even a final bill, they NEVER call back with info requested. Niw automated system says my bill is late, I have nit received a bill, nor an answer regarding my deposit refund. Save your self the stress, don't deal with company!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1085557
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