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We have used Crystal springs for years without an issue. 4 Weeks ago our driver quit and now we haven't had service in 3 weeks. Calling and speaking with representatives has been useless. They just say there isn't anything they can do and will escalate this to the...
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1.3
I liked
  • delivery
I didn't like
  • No solution to problem
  • No one has called back
  • Wait for a call
#605893
Reply to reviews
We were talked into trying their water service at our new Dog Grooming Shop. We were promised a monthly bill of $6.41 a month plus any water I wanted to buy. We haven't used 2 bottles of water in a year, but my monthly bill has never been under $22.82 to $35.64 a...
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Anonymous
HRS

We have had the same bad luck with Crystal Springs Water. I have been trying to cancel the service and get them to pick up their equipment since September 2015. When I try to ...

I didn't like
  • No help to correct problem
  • Very poor customer service
#603029
Reply to reviews
I have been with the company for 12yrs and have had no major problems. I am now wondering if they went out of business as all their numbers are out of service.
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Anonymous
Anonymous

I am having same problem. Last month I had a bottle that had a crack in it flooded my kitchen.Called and they said they would credit me a bottle.Well I charged for it. I'm try...

3.5
#595971
Reply to reviews
This company has the worst customer service. I requested a pick up of all the bottles and dispenser. And the truck came to my house, dropped 2 more bottles and left without even ringing the doorbell. Then , they had me on hold for at least 30 min. PLEASE!! do not get...
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#594787
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Dont buy from this unprofessional "company". They continuously delivery more water than requested causing a high bill, hVent been Able to get ahold of them for 2 WEEKS but they still ovet charge, never on time and rude customer service. If I could give them 0 stars i...
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Anonymous
marty

they haven;t deliver any water for two months ,have call don;t return call they need to get back the old drivers that new the route the new ones don;t want to work but get th...

1.0
#585504
Reply to reviews
I work for a large company. We pay hundreds of bills each month. Crystal Springs decided to randomly stop sending us invoices. Naturally, when they don't send invoices, they don't get paid. So I get notices in the mail saying our account is past due. This is a vicious...
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#584625
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Over 30 phone calls and speaking to 6 representatives, I have tried to resolve an issue with delivery of water. My bill is current and I have been a customer for many years, and they are the most difficult company to contact and have respond back. I recently...
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Anonymous
DE

I am having water delivery issue as well, will probably cancel service.

Anonymous
Anonymous

Having the same issue, its been a month cancelling the service and no one showed up to pick up the empty bottles.Delivery is even more awful as they delivered full bottles on ...

#581795
Reply to reviews
I have had this service for years and deliveries were missed, but a direct relationship with the local driver allowed my service to continue. Now, he too must have quit. I have not had delivery for 4 mos with empty bottles outside. Company tells me everyday, they...
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#575356
Reply to reviews
I am not a customer and apparently had a account opened fraudulently. My story begins when a neighbor 5 house's down from me got 8 bottles of water and he posted on our community mail-boxes trying to find the owner with no success, then he called you. Then 2 bottles...
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1.0
I didn't like
  • No help to correct problem
#567237
Reply to reviews
This complaint is in regard to Crystal Springs residential water delivery in Wheeling, WV. I initiated service in August 2014, and it took 4 failed deliveries to get my initial order. They kept rescheduling for no apparent reason and not notifying me even once. Since...
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Anonymous
anonymous

I HAVE EXPERIENCED THE SAME THING IN THE WHEELING AREA. AFTER REPEATED LETTERS AND PHONE CALLS TO THE CORPORATE OFFICE THEY HAVE STILL NOT PICKED UP THE RENTAL EQUIPMENT AT O...

1.0
#562588
Reply to reviews