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Worse customer service of any delivery company I have ever experienced. Last winter they made a delivery that I did not order . Then when they Finally answered the phone , they told me they would have someone Pick up the bottles the next day . One week later two of the...
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Orient, Ohio
I didn't like
  • Horrible customer service
#729877
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WOW! I've seen some bad costumer service before but to make my very rational wife livid is really doing something! Not only did they not deliver our water or come get the 5 empty bottles for two months but they stick you with a fuel charge when you cancel the service...
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1.0
#729759
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Crystal Springs Water Delivery Service Review

This is the worst service I have ever had! I had water delivery in Florida fir many years, no problem. Crystal Springs is horrible, never get order correct, if you get one, get double orders, driver leaves water on neighbors grass, cooler broken made appointment to replace, no show. I called 4 times, no service. I am cancelling. I would love to show them how to run a business! !!
#729674
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I am totally fed up with Crystal Springs, it now is going on three weeks and still no water cooler. Mind you the one that just broke down was the one that was just replaced, the dag gone thing broke down a week after we got it. I have been dealing with their customer...
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I didn't like
  • How our company was treated
  • Unprofessional they are
  • Not once did we get a call from the driver nor a supervisor
#729388
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the Taste of the water is disgusting, and the delivery guy comes whenever he needs and doesn't stick with the schedule and when I tried to call to cancel the account, no one answer for at least 40 min and I called them back 4 times within the same day and no one...
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Anonymous
Saintsbill

Terrible customer service. A rep named Sonya has no idea what the water even costs! This is my sister's account and they tried to run a charge for double the original quoted a...

I didn't like
  • Lack of response
  • Customer service
  • Waiting on the phone hours
#728561
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I was a customer of Culligan for years and they sold their bottles water service to Crystal-Springs aka DS Service of America. This company took money without permission from my bank account, were suppose to change out my cooler and instead took my cooler and all my...
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1.5
I didn't like
  • Holding over three hours
  • Customer service
  • No one has called back
#725613
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As somebody who has worked in sales and in customer service and going by my recent experience with Crystal Springs customer service, I can attest that this company has one of the worst customer service divisions that I have come across. In August we signed up with...
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#724761
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*** Crystal Springs took over my Culligan contract, doubled our water bill, and now I can't cancel. I've been waiting on the phone for almost an hour, can't talk to anyone. I shouldn't have told them I wanted to cancel. All I hear is hold music, advertisements and...
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1.0
I liked
  • That it ends
I didn't like
  • Holding over three hours
  • Very poor customer service
#724477
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never ever take the service from these idiots very very poor customer service never respond delivery sucks billing is horrible false billing and never delivery on schedule frankly speaking I never encountered in my life such a horrible company and service I strongly...
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I didn't like
  • Waiting on the phone hours
#722452
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For the 4th month in a row, my delivery and bill has been wrong. This month I've actually found a working number but I've been ON HOLD for OVER THREE HOURS waiting for various supervisors to help me. Their company policy forbids credits or refunds, even though no...
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Anonymous
Anonymous

They may say that they forbid refunds but a judge may disagree - you might have a breach of contract action against them. Also if you can prove fraud mite want to look into pu...

1.2
I didn't like
  • Holding over three hours
  • Inability to explain bill
  • Inability to remove my debit card from account
#722244
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