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Over 30 phone calls and speaking to 6 representatives, I have tried to resolve an issue with delivery of water. My bill is current and I have been a customer for many years, and they are the most difficult company to contact and have respond back. I recently...
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Anonymous
DE

I am having water delivery issue as well, will probably cancel service.

Anonymous
Anonymous

Having the same issue, its been a month cancelling the service and no one showed up to pick up the empty bottles.Delivery is even more awful as they delivered full bottles on ...

#581795
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I have had this service for years and deliveries were missed, but a direct relationship with the local driver allowed my service to continue. Now, he too must have quit. I have not had delivery for 4 mos with empty bottles outside. Company tells me everyday, they...
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#575356
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I am not a customer and apparently had a account opened fraudulently. My story begins when a neighbor 5 house's down from me got 8 bottles of water and he posted on our community mail-boxes trying to find the owner with no success, then he called you. Then 2 bottles...
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1.0
I didn't like
  • No help to correct problem
#567237
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This complaint is in regard to Crystal Springs residential water delivery in Wheeling, WV. I initiated service in August 2014, and it took 4 failed deliveries to get my initial order. They kept rescheduling for no apparent reason and not notifying me even once. Since...
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Anonymous
anonymous

I HAVE EXPERIENCED THE SAME THING IN THE WHEELING AREA. AFTER REPEATED LETTERS AND PHONE CALLS TO THE CORPORATE OFFICE THEY HAVE STILL NOT PICKED UP THE RENTAL EQUIPMENT AT O...

1.0
#562588
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If i charge them for the man hours we have put into disputing every bill i would have to bill them hundreds of dollars. We are a small company and are being charged for more water than we can drink in 6 months!! they have charged supplies and water bottles to our...
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#534795
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I was a costumer for 10 years after new driver everything went down hill i had open 3 accounts with them I had to closed them all because of the over charging the account has been closed for 2 month and still keeps charging me for late fee and service that i am not...
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1.0
#532005
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Just check their FB page:https://www.facebook.com/CrystalSprings View all the complaints. Mine are pretty much the same. They've since deleted my posts to their page and blocked me from commenting. I had their monthly "service" for more than a year and they either...
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2.0
#528387
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After eight frustrating months of missed deliveries, changing delivery dates, and unkept promises from customer service representatives I cancelled my service with Crystal Springs in Edison, NJ. Apparently they do not have enough trucks and employees to service their...
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Gatuda
Gatuda

Was this ever resolved? I have been trying for a month to get them to pick up their equipment & empty bottles from my office. They keep promising me to have a manager call...

#522083
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I have had crystal water for years / not you have to pay cash to pay a bill / the driver can't take a card any more / very rude on the phone when I called / as a dis vet I hate the new America / with the new young people the country out right sucks / wish I never had...
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#521733
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I tried calling customer service to tell them My water had not been delivered on the usual day. The first day they said they were backed up and would have it in the morning. Understandable. The second day it still didn't come so I called again. They told me it was...
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#519566
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