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1.3 Based on 167 reviews
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  • Customers like
    • Water 8
    • That it ends 3
    • Prices 2
  • Customers don't like
    • Customer service 14
    • Very poor customer service 11
    • No help to correct problem 10
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We have had nothing but trouble from your company since July when they billed our office for spring water when we only get distilled water then refused to take it off the bill. I spoke with our delivery man who said theres not even an option on his log to charge us for spring bc we have only EVER gotten distilled. So after going back and forth until mid sept about the problem we went with a new company. Since then we have called every month to... Read more

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They overcharge, take way more money from account than customer expects. They say they will refund and do not. Poor managers. I was charged 118 for 5 bottles of water one month. Please stay away from company. Now disputing with my bank.

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My business ordered water from this company, what a horrible experience. When we asked that our scheduled water deliveries be skipped the driver would still come and drop off the water to our neighbors since we were not in the office. We would be charged for the unwanted water and not receive an empty refund because we were not there to trade out bottles. I called and asked how to stop the unwanted deliveries and was told that if I did not make... Read more

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Absolutely horrible! I moved and changed my address. For 2 months they delivered to my old address and charged me. Been trying to get a refund for almost 3 weeks now. They are saying they mailed me a check and to wait for it instead of crediting my account. They act like they are doing me a favor instead they are basically committing fraud and have charged my account without my authorization. I can't even begin to explain how angry I am with... Read more

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Crystal springs has terrible customer service & is never on time. We work in a warehouse & go through 6 bottles every 2 weeks! Last month we were out of water the whole month & in September they delivered the water before we were open & left 6 bottles in front of the warehouse! The neighborhood we work in is bad too so I'm surprised no one took them. Yesterday they delivered us the wrong cups & ive called 2 times yesterday & was promised we... Read more

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They delivered 100 bottles of water. We used it all for a project. Now they refuse to pick them up. I hate to throw away 100 large 5 gallon plastic bottles in the landfill. It is like the company doesn't care. They delivered 100 bottles of water. We used it all for a project. Now they refuse to pick them up. I hate to throw away 100 large 5 gallon plastic bottles in the landfill. It is like the company doesn't care. They delivered 100 bottles... Read more

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I was supposed to get my delivery on November 1st and today is Nov 15th and they are not on time for delivery and when I call they talk nicely saying sorry but zero service at all. From the last 2 weeks I am out of water and getting from regular grocery stores. The worst company and service.

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Quality of the water is not the issue. Lack of service is. I have complained numerous times and have not been able to resolve the issue of delivery. They have left more bottles than I asked for or they do not show up when they are scheduled to. As of this date 11-4-2016 I am completely out of water and have two empties sitting on my front steps. Delivery was scheduled for yesterday. The delivery driver was supposed to communicate with us prior... Read more

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Greetings. My water bill account was slightly behind. I contacted Crystal Springs October 27, 2016. I paid the bill in full, including an extra month for the cooler. We had been without water for two weeks. I asked to deliver on Friday, October 28. I was promised delivery. When I returned to the office on Tuesday, November 1, still no water. I called back that day and listened to apologies. I was promised delivery by Wednesday, November 2. On... Read more

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This company is absolutely THE WORST. I never get my water. I call them repeatedly to ask where the delivery is, they say they will deliver and then it just never comes. I have had 4 different delivery guys in the past year. Each time I ask for their cell phone number so we can coordinate directly instead of through Crystal Springs. I would send them a text and say "Hey are you coming today, that's what the website says" and they would say, "No... Read more

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