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1.3 Based on 154 reviews
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  • Customers like
    • Water 7
    • That it ends 3
    • Not having to carry these 5 gallon bottles from the store 2
  • Customers don't like
    • Customer service 14
    • Very poor customer service 11
    • No help to correct problem 10
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I am scheduled to receive 3 5gal bottles every two weeks on Wed. To often they do not show up at all. Calls to customer are worthless. They just don't care about customers. I signed up for distilled water delivery. The driver said that he thought it was optional and delivered purified water instead. Apparently they believe that scheduled delivery is also optional. This company has absolutely the worst customer service of any business that I... Read more

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My water was to be delivered on Tues. Today is Friday and they still haven't delivered the water. I have called everyday and they promise it will be taken care of. 5:00 p.m. Friday night and still no water. I've asked them to deliver 5 every week and he only leaves 4. I have asked to have the manager of our local office call. Nothing. I got ahold of them again and they told me it has now been pushed back to Monday. I would say Crystal... Read more

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Cancelled service 3 weeks ago and no one has turned up to pick up the equipment and bottles. Have been calling them everyday. They keep saying they will come the next day but nothing happens. Do not have access to supervisors. Looks like a scam like wells fargo did. Get new customers and when we cancel the service then ignore it and get billed monthly for the equipment and bottles. Made lots of calls. Was told they will come the next day. Had to... Read more

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Crystal continues to bill me but refuses to pick up the product or give me a location to drop off the product. I canceled the services due to all the fees each month. Fives dollars in junk fees for billing and delivery fees. Every six months it seems like they have a new fee. Their customer service is not interested in service at all and they have an attitude. Do not use them, you will be disappointed in their services and the attitude you... Read more

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Contacted crystal springs THREE times last week and once this morning to have 6 full bottles and two empty bottles picked up. Still no pickup.

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Absolutely the WORST customer service I've ever had in my life! These people lie, deduct money from your account even when your account is closed, and overcharge you. The delivery guy is always at least 5 days late, and the cs reps are rude as ***!! DO NOT be a patron to this company. Not to mention every single time you call, hold times are no less than 24 minutes.

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My third water dispenser in six months leaked all over my floor. When I called on a Sunday and was promised a replacement cooler and water the next day. When it did not get delivered on Monday, I spent 45 minutes on hold waiting to speak to a supervisor who said he escalated the matter by emailing the route manager up the chain. On Wednesday, I received a dispenser but no water. Furious I tried to get someone on the phone. I was told the... Read more

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Never again will i deal with them rude and don't deliver when supposed to and hold time to speak with someone is horrible

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Worst company ever. I diacontinued my service on account the driver said no one wantwd the route. Drivers would often lie about having made deliveries and or recieving empties had to call and complain many times. Avoid this company

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