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I have called over 15 times to cancel my offices water and to pick up the cooler since we are moving this week. I asked what will happen when we are completely moved out and the cooler is sitting on the dock?

I told her I would not be charged for it and she said I would. I have been calling since June 8th, it is July 13. On one of the 11 days they were scheduled to pick up the cooler and water, I saw the truck right next door. Did they stop at our office?

Nope. I am still in the process of cancelling our service and even had SEVERAL supervisors work with me, too no avail. I am never given the local dist. number to call myself, one super even said they don't have the number and can only contact them via email.

This is the WORST experience I have had cancelling ANY service, ever! I have worked in construction and as a project manager stopping and starting electricity, water, installing new meters, scheduling crews, etc. and have never come across anything like this before.

I have more important items on my list to take up my time like invoicing, assisting customers and not having to call them twice a day to get something done. I am not going to hold my breath.

Reason of review: Poor customer service.

Location: Roswell, Georgia

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Guest

Same problem in DC. Canceled in March, April, May, and June.

Each time my credit card is credited and then I get a letter saying my account is overdue and they are sending to collections. Untold HOURS on hold trying to get someone to cancel this account. I even canceled my credit card in hopes it would stop. They just keep billing me.

No water deliveries by the way - just charges! If anyone figures out how to cancel with them post it here!!

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